Ayman Gouda

Experience

• 

  Compu Scope

  Aug 1999 - Apr 2000

  Accountant

  •Responsible for daily journal editing. •Compile and analyze financial information to prepare financial statements including. •Ensure financial records are maintained in compliance with accepted policies and procedures.• Prepare financial management reports. •Ensure accurate and timely monthly, quarterly and year end close. •Establish and monitor the implementation and maintenance of accounting control procedures.•Resolve accounting discrepancies and irregularities. •Continuous management and support of budget and forecast activities. عرض أقل

• 

  International Trade Communication

  Apr 2001 - Dec 2001

  Pc Troubleshooter

  •Hardware and software pc maintenance.•Worked at different levels and dealt with different aspects of the computer hardware / troubleshooting jobs.•Familiar with different brands, which produce reliable hardware components.•Deep knowledge of installation and uninstall methods of general utility software.•Respond to requests for technical assistance in person, via phone, electronically

• 

  Westwood Egypt For Training And Human Development/Berlitz Language Centers

  Jan 2002 - Apr 2011

  Berlitz language centers are the leading language worldwide,Westwood group is cooperating with the future Generation Foundation (FGF) in conducting the scholarships programs they offer to Egyptian youth (GRP, BBSA and BBSA Plus &SRP).• Took charge of all process and logistics of governmental training project (Graduate Resource Program) GRP, funded by Industrial Modernization Center (IMC).• Took charge of all process and logistics of Basic Business Skills Acquisition plus (BBSA Plus) Program funded by Future Generation Foundation (FGF).• Designed and implemented training tracks for 16,000 GRP trainees worked in different private industrial sectors and fields in Egyptian market.• Identified client's training needs and satisfied these needs.• Planned, organized, evaluated and directed supervision wide range of training activities at 11 training premises in some Egyptian cities.• Conducted training tracks orientation sessions for new participants. عرض أقل •Install, configure, administer, and maintain the network, Internet, file servers, e-mail server, application servers, and print servers.•Resolves network problems by analyzing data; investigating issues; identifying solutions; recommending action.•Prepare reports for computers, peripherals, and network devices to determine their status.•Monitor, check and maintain internet connection with ISP. •Respond to requests for technical assistance in person, via phone, electronically.•Diagnose, maintain and resolve technical hardware and software issues.•Stay current with system information, changes and updates. عرض أقل •Trainer in the Basic Business Skills Acquisition (BBSA) Program sponsored by Future Generation Foundation (FGF).•Train and drill trainees on a presentation skills and monitor graduation projects.• Update any learning or instructional materials when necessary.•Conduct Microsoft exams and continuous assessment tests to students.•Follow up on student progress during training.•Observe and evaluate students' work to determine progress, provide feedback, and make suggestions for improvement.•Present sessions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes, and slides.•Prepare reports and maintain records such as student grades, attendance rolls, and training activity details.•Integrate academic and vocational curricula so that students can obtain a variety of skills.•Develop curricula and plan course content and methods of instruction. عرض أقل

  • Training and Follow up Unit Manager,

    Jun 2006 - Apr 2011

  • IT Supervisor

    Jan 2006 - Jun 2006

  • Computer Instructor

    Jan 2002 - Dec 2005
• 

  Promise For Training & Human Development

  May 2011 - Sept 2013

  Training and Development Manager

  •Improve the operational strategies systems, process and policies in support of organization mission.•Support better management reporting, information flow and business process.•Deliver plenty of soft skills training sessions (Marketing-Sales-Time Management- Communication Skills-Etc.).•Managing training scheduling, logistics and following up.•Coordinating and communicating between support Services (HR, IT and Finance) and business functions.•Play a significant role in long term planning including an initiative geared toward operational excellence.• Deploy competency training mapping in the company.•Introduce new training providers to the current pool of training associations.•Develop the company’s educational and training policies and its programs plan according to the company’s general policy.•Keeping training materials up to date.•Prepare outlines of instructional programs, training schedules and establish course goals.•Developing training processes and improving training methodologies.•Evaluating training and development programs.•Supervising the work of trainers.•Considering the costs of planned programs and keeping within budgets. عرض أقل

• 

  Syndicate of Human Development Trainers

  Oct 2013 - Feb 2015

  Accredited Soft Skills Trainer

  • Created, Delivered and training materials for more than 80 trainees such as:Communication Skills-Marketing-Sales-Time Management-Leadership-Telephone Skills -Team Building- Business Writing- Train of Trainer-Problem Solving.

• 

  Radisson Blu Hotel, Cairo Heliopolis

  Mar 2015 - Aug 2018

  Training Manager - In Charge of HR Dept.

  • Established active cooperation with Egyptian Tourism Federation to hold many training sessions for hotel's employees.• Represented hotel at some media interviews.• Emphasized importance of concept of hospitality and business ethics especially during monthly staff communication meetings.• Invited some other hotels' employees to attend variable of trainings in Radisson Blu Hotel Heliopolis in order to exchange experiences.• Managed and delivered new employees orientation- training process for more than 100 employees each year.• Delivered needed off- job-training topics for hotels' staff such as Communication Skills-Time Management-Leadership-Telephone Skills- Team Building- Business Writing- TOT-Problem Solving- Sexual Harassment- Personal Grooming & Hygiene- How to Deal with Difficult Customer- Everyday Hospitality to enhance staff's skills.• Developed surveys to identify training needs based on management objectives, changes and guests feedbacks.• Selected and assigned departmental trainers to conduct specific training programs (How to Train).• Conducted yearly performance evaluations for hotel's staff.• Prepared hotel inspection reports, on job observance (MOD report).• Prepared monthly FTE reports according to hotel & regional office requirements.• Established long- term protocols with educational tourism bodies to provide their graduates for hiring and training.• Participated in employment fairs regularly to pick up potential employees.• Created and managed recruitment process, CVs screening, applicants' data bank and designed job vacancies ads.• Conducted job interviews for operational and managerial positions.• Updated and approved job descriptions, HR policies, procedures and standards.• Took charge of Human Resources Department more than once, filling in Director of HR position. عرض أقل

• 

  Seldar Misr Tourism Investment

  Sept 2018 - May 2021

  Group Human Resources Manager

  Seldar Misr is owning and developing prestigious Hospitality, Retail and Residential Real Estate such as:Hotels : -Four Seasons Hotel Cairo at First Residence-Hilton Alexandria Corniche Hotel-Hilton Hurghada Plaza Hotel -The Ritz-Carlton Residences-Moxy Hotels Chess Field Al JaziRetails:-The First Residences Mall in Giza-Hurghada City Center Mall-Al Jazi First New Cairo Mall-Nile Boat by Four SeasonsResidences:-Al Jazi Gardens-JW Marriott Residences New Cairo-Marriott Residence New Cairo Services:-Stars Cinema Complex-Modern Central Laundry• Established HRMS system from scratch to implement all HR functions.• Mitigated severe consequences of (COVID-19) pandemic without laying off employees, in collaboration with upper management.• Established accurate and flexible HR filing system.• Applied human development and soft skills principles to improve employee inter-personal relationships.• Updated job descriptions, HR policies and procedures to be in accordance with business and labor law.• Slashed medical and life insurance coverage costs for all employees including who is over 60 age, by 10% less than previous agreements by negotiating pricing and fees, while ensuring continuity and enhancements of services.• Reduced employment turnover rate from 24% to 11%.• Designed hiring and recruitment policies for more than 300 employee.• Maintained payroll and benefits for employees in various locations and decreased financial discrepancies.• Implemented performance appraisals and motivational strategies to elevate HR team results. عرض أقل

• 

  Freelance

  Jun 2021 - Jul 2023

  HR & Training Consultant

  Provide consultancy services for industries of Hospitality-Real Estate-Metal-Media.• Finding potential calibers for more than 05 companies and hotels.• Tailored and delivered training materials for "Communication Skills-Time Management-Leadership-Telephone Skills (Call Center)-Team Building- Business Writing- Train of Trainer-Problem Solving".• Established strategic partnerships with several private agencies to provide training sessions.• Provided HR services for 03 new startup companies such as; opened social insurance files, handled recruitment, job descriptions, HR policies, and performance system. عرض أقل

• 

  Le Passage Cairo Hotel & Casino

  Aug 2023 - now

  Training and Development Manager