Anthony Munoz

Experience

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  Salernos Pizza

  Nov 2018 - Oct 2020

  Cashier/Cook

  ● Provided customer service through walk-ins and via phone.● Collaborated with a dynamic team to efficiently handle high-volume orders during peak hours.● Developed strong time-management skills to prioritize tasks and deliver orders promptly.● Adapted to various roles, from taking orders at the counter to assisting with kitchen operations.

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  Nordstrom

  Oct 2020 - Aug 2022

  Retail Stock and Fulfillment

  ● Utilized inventory management systems to scan, process, and research merchandise shipments in accordance with Nordstrom's inventory control processes ● Worked on a large team of like-minded, hardworking individuals to divide the work at hand daily● Tasked with training new hires during seasonal periods on the proper usage of mobile scanning devices● Prepared Next Day, Buy Online Pick Up in Store Orders, ensuring timely delivery to other Nordstrom locations

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  University of Illinois Chicago

  Aug 2022 - May 2024

  Classroom Tech Support Specialist

  ● Delivered proactive IT/AV technical support in UIC classrooms, resolving 200+ incidents and contributing to a smooth learning environment for instructors and students● Assisted with the onboarding process for new hires through interviews/training sessions, promoting an efficient workplace● Created support tickets using TeamDynamix to identify, document, and escalate issues to tier 2 and 3 support as needed● Facilitated help desk operations, responsible for equipment rentals/tracking, and redirecting visitors to relevant service desks● Contributed to hardware installations encompassing a variety of setups, including projectors and computer labs● Assisted end users with 2FA setup and troubleshooting, enhancing account security and supporting SSO readiness Show less

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  Society of Hispanic Professional Engineers, UIC

  Apr 2023 - May 2024

  Communications Chair

  ● Created weekly newsletters with 900+ subscribers, and maintained an Instagram account with 500+ followers● Troubleshot and fixed an issue that did not allow our newsletters to be viewed in dark mode, improving accessibility● Organized and participated in an event taking professional headshots for 30+ of our members● Represented SHPE at UIC events to network with our members and foster recruitment

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  Computing Technology Solutions

  Aug 2024 - now

  Junior Support Technician