Anne Mall

Experience

• 

  CVS Health

  Mar 2012 - now

  Design organizational blueprints and translate executive strategy into consumable plans for individual business sections. Collaborate with operations team to execute strategies and develop impactful digital assets for clients, internal colleagues, and third-party consultants.● Deployed generative AI platform within operations team by leading ideation through implementation in 90 days; increasing speed to market and is projected to decrease timelines by 35%.● Reduced operational costs by partnering with tech team to create cloud-based B2B digital application enabling client self-service. Identified and transitioned to new cloud vendor to support client volume growth and utilized micro frontends to increase app speed, efficiency, and sustainability. Show less Executed strategy and drove operational excellence through ongoing root cause analysis and process improvements. Oversaw 4 pharmacy benefits service lines: Medicare, Medicaid, commercial, and exchange plans. Excelled at leading operational turnarounds in various segments and recruited to lead and transform other markets.● Recognized as only operational leader company-wide to achieve consistent success across all 3 market segments through ongoing commitment to customer service excellence. Created sustainable processes and organizational structures to serve unique needs of various market segments.● Elevated leadership competencies and established forum for small group discussions and networking by creating extended leadership monthly training program for employees at director level and above, which has grown to 100+ participants. Achieved 4.8+ / 5 rating on director experience program survey. Show less Drove sustainable operations for employer segment serving 2,000+ corporate business partners with 99% accuracy, continuously identifying opportunities for positive change through people and processes. Prepared customers for enrollment and onboarded hundreds of clients annually while maintaining existing client base.● Reduced overhead operational costs by 30% by negotiating contracts to perform coding offshore, establishing operations with vendors in the Philippines, and developing offshore training processes. Enabled organization to achieve performance standards and improve accuracy.● Achieved 50% reduction in client reimbursements and reduced claims reprocessing penalties by continuously improving processes and accuracy. Show less Oversaw implementation of Medicare Part D client benefits under Centers for Medicare & Medicaid Services (CMS) guidelines for 200+ corporate business partners. Led benefits consultation and coding team of 33 members, including 17 direct reports, coaching and developing staff to increase productivity and performance.● Achieved highest volume of Medicare Part D business for Caremark, implementing 34 new clients and reimplementing 80 existing clients for first time in company history, by elevating operations to meet CMS compliance requirements and maintain contract.● Awarded Manager of the Year in 2012 for outstanding work. Show less

  • Associate Vice President

    May 2022 - now

  • Executive Director

    May 2019 - Apr 2022

  • Director

    Jan 2014 - Apr 2019

  • Manager

    Mar 2012 - Jan 2014