Lei C.

Experience

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  DuPont China

  Sept 2009 - Apr 2011

  CSR

  2009 September–2011 AprilCSR• P&IP • DuPont- Maintain Sales orders due to different requests. - Check Stock and arrange shipments both domestic and overseas. - Coordinate with shipping department and collect payment.2006 July –2009 SeptemberSales assistant and Sales• Sports Wear • Toray-Communicate with buyers regarding payment terms and shipments.-Keep touch with target customers (including Burberry, CK, and Hugo Boss) and learn the trends of market by attending exhibitions Show less

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  文思海辉

  Jun 2013 - Apr 2018

  TR and Team Lead

  2016 April–2018 AprilDuty Manager• O365 Frontline Team • Microsoft- Coordinate engineer resource due to language preference or working hours to meet different customer requests.- Assign cases with CPE risks and help to make recovery call for cases with concerns2013 July–2016 AprilTechnical Router and Team lead• O365 Frontline Team • Microsoft

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  微创（中国）有限公司

  Apr 2018 - Jun 2021

  Team Manager

  2019 February–NowTeam Manager• O365 Frontline Team • Microsoft- Closely monitor daily customer handling of 38 support engineers. - Timely handle customer escalation by collaborating with PG/SEE/SE. - Proficiently prepare WBR with SDM and round table meeting with WW Support leader.2018 April–2019 FebruaryTeam Manager• O365 PFA Team • Microsoft- Closely collaborate with SDM and SPMs to ensure a well-organized daily work process and healthy scorecard.- Precisely calculate the estimated and actual payment of current month.- Well manage all the issues within the PFA team and between different teams under the general O365 project. Show less

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  世邦魏理仕

  Nov 2021 - Sept 2022

  Admin Manager
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  英国驻沪总领事馆

  Jun 2023 - now

  副总领事行政助理