Eddie Medrano

Experience

• 

  Bank of America

  Oct 2005 - now

  Responsible for the end to end program management for large scale and horizontal impact through the Agile framework inclusive of the analysis of current processes, policies, standard regulations, and legal/contractual requirement for the implementation of servicing/regulatory updates, process changes, and operational improvement. Provide the support for Senior Executives within multiple lines of business through compliance testing, audit, and exam. Led a team of analysts and project managers through the identification and remediation of potential regulation risks. Remediation inclusive of facilitation of projects focused on maintaining compliance and changes processes to meet regulation or customer needs. Maintained default mortgage servicing operations for Simi Valley handling Government Sponsored Entities Held for Investment, and Non GSE portfolios. Provided strategic and tactical support to improve operational efficiency and enhance customer satisfaction. Oversaw the day to day call center operations for Home Retention collections. Staff levels included 200-250 collectors and contractors responsible for the loss mitigation activities for GSE portfolios.

  • Sr. Operations Project Manager

    Apr 2016 - now

  • Business Support Manager

    Jun 2015 - Apr 2016

  • Case Management Unit Manager II

    Jun 2011 - May 2015

  • Risk Operations Unit Manager II

    Mar 2010 - Jun 2011

  • Risk Operations Unit Manager I

    May 2009 - Mar 2010

  • Risk Operations Team Manager

    Oct 2007 - May 2009

  • Senior Collector

    Oct 2005 - Oct 2007