Anna O’Donnell

Experience

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  Claritas Solutions Limited

  Jan 2008 - Jun 2010

  Order Manager

  Provisioned/Delivered Copper/DSL and hardware related services within expected timescales, specification and budgetManaged a minimum of 30 Orders/Projects at any one time ranging from singular circuit requirements through to multiple solutions.

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  Redcentric

  Aug 2010 - Dec 2018

  Circuit Provisioning Manager (Copper, Fibre, VoIP)

  Day to day management of the Circuit Provisioning Team. Three Subject Matter Experts based in the UK and 10 provisioner's based oversees. Responsible for delivering all Telecommunications and WAN/Fibre related projects in support of the PMO office.Ensure the team are trained up to competency level, clear objectives are set and aligned with those of the business. Provide support, and coaching to help ensure team members are developed on both a personal and professional level.Management of Wholesale Line Rental 3, Carrier Pre-Select, Broadband, Ethernet (Fibre), Voice and ported services from service set up and bill initiation to cessation. Management of direct telephone number lifecycle in full, including 999 entry, Directory Enquiries and OFCOM Audit return.Oversee an average WIP size of 400 projects/deliveries. Deliveries primarily focused around ITIL, Prince 2 methodologies and principled.Provide metrics highlighting performance against defined OLA's, SLA's, KPI's.Report on Redcentric's performance against Industry (PSTN, Broadband, Ethernet). Drive initiatives further to analysing trends and measure improvements. Areas can be relative to wayleave, site readiness, Category Type, Customer and Supplier delay. Manage key supplier relationships through working in partnership with Virgin Media, BT Wholesale, BT Openreach, Gamma.Drove initiatives to ensure delivery timescales are kept to a minimum whilst ensuring all quality related requisites and SLA's are met.Ensure all procedure, process related documentation is up to date and in line with ISO 9001 requisites. Complete ISO audits as and when requested. Champion process and system improvements to drive operational efficiencies. Recently designed an operational system of which was implemented and vastly improved efficiencies throughout the department. Oversee critical escalations to ensure service outages are resolved in a timely manner. Primary escalation contact. Show less

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  The Technology Group

  May 2019 - May 2020

  Project Manager

  Responsible for the delivery of all telephony related solutions including hardware, software, fibre related deliveries from initiation through to completion. Associated software was delivered through the 3CX VoIP IP PBX platform (SaaS) using Google as the cloud related platform. Responsible for keeping customers informed, planning, scheduling associated resource and ensuring all financial and project related reports were updated effectively.

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  The Technology Group

  Sept 2020 - Aug 2022

  Project Manager
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  Teleware plc

  Aug 2022 - now

  Project Manager