Neil Stephen Mortel

Experience

• 

  Batangas State University

  Feb 2019 - May 2019

  Researcher
• 

  Accenture

  Aug 2019 - Sept 2021

  Network Operations AssociateConfigure Cisco, Juniper, Adtran, VEdge Routers and Dell Servers for Enterprise WAN connections.Provide Layer 1 to Layer 3 (PhysicalConnectivity, ARP, Static Route, BGP) troubleshooting support for newly installed circuits, including MPLS/Private IP and Dedicated Internet Access.Validate WAN connectivity through CE-to-PE ping tests and ensure CPE accessibility via Telnet or SSH.Perform out-of-band testing, including configuration and troubleshooting of analog and GSM modems.Conduct and troubleshoot loop and end-to-end testing with PTT/local carriers. Show less

  • Network Operations Associate

    Apr 2020 - Sept 2021

  • Technical Support Representative (Chat Support)

    Aug 2019 - Apr 2020
• 

  Ubiquity

  Sept 2021 - Feb 2022

  Network Engineer

  Network EngineerMonitoring and configuring of company networks in different sites worldwide using Juniper Firewalls and Switches, Avaya and Cisco Switches.Network Automation using Python via the Django Framework.Construction of Network Diagrams and Network Racks using Visio, Lucidchart and Wondershare EdrawMax. Audit VPNs and security policies in Juniper Firewalls.

• 

  Masergy

  Feb 2022 - Apr 2025

  Network Activation Engineer

  Network Activation EngineerProvides service activation/cutovers, troubleshooting, and escalation support for advanced telecom and network related issues.Primary activity involves activating new Masergy services such as MPLS, SDWAN Secure, SDWAN OTT, SNE and SASE for customers. Configure Cisco and Alcatel PE routers, Fortigate, Meraki and Silverpeak firewalls, FortiSwitches, FortiAPs and Adva NIDs using standard and non-standard templates.Working knowledge in Cloud Providers such asAWS, Azure and Google.Advance level working knowledge in configuring IPv4/1Pv6 routing, switching and protocols including TCP/IP, OSPF, BGP, MPLS, Radius/LDAP/SAML, IPsec, GRE, NAT, 802.1q, QOS, VRRP/HSRP, Layer 2 VPLS, S2S and SSL VPN.Conduct RFC tests on new circuits; test, turn up, and troubleshooting T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits.Perform routine circuit testing and acceptance in accordance with written standards. Show less

• 

  CommandLink

  Apr 2025 - now

  Managed Services Engineer

  Managed Services EngineerResponsible for supporting and delivering superior service to ISP/MSP business customers. Managing and troubleshooting SDWAN networks (with an emphasis on Versa and Fortinet), SASE (Cato Networks), business data circuits, VoIP services, VPNs, Managed Routers, Firewalls (Fortinet), and other custom-managed services.Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.Troubleshoot and configure LAN setups (Routers, Firewalls) and Microsoft operating systems.Support the provisioning and onboarding of new customers for managed services.Own and monitor support cases from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.Collaborate with vendors to resolve support cases and ensure smooth service delivery. Show less