Charlotte H.

Experience

• 

  Thames Water

  Feb 1998 - Dec 2014

  • Responsible for the prioritisation of circa £40million/annum of Directly Managed Capital (DMC) spend for Waste Water Process assets. This includes reactive and planned programmes of work.• Role includes: business planning, applying for budget, programme balancing, monitoring risks and spend and, performance monitoring.• Incorporation and management of new Integrated Asset Plans into the programme.• Engagement and relationship building with key internal stakeholders.• Team management, development, health, safety and Wellbeing. Show less • Ownership of Waste Process Asset Operating Plan and, liaison and negotiation with Operations regarding content, scope, cost, frequency and outputs.• Risk based decision making regarding the funding of capex interventions (£10k-£1m).• Prioritising Capex and Opex interventions to improve asset serviceability.• Production of capital investment papers and briefing papers for Investment Committee.• Tracking of project/programme efficiency and tracking of delivery.• Team management, development, health, safety and wellbeing. Show less • Responsible for the formulation, management and delivery of the Waste Water Networks annual research programme.• Awarding contracts and managing the health and safety of contractors and the team. • Chairing steering group meetings and collaboration with external stakeholders.• Management of full time employees, graduates, and PhD and EngD students.• Projects included: Innovative solutions for sewer flooding, PR09 Special Factors Case blockages, WasteScada, Sewer blockage alarm and monitoring, Flushable Products, Fats Oils and Grease reduction in local and trunk sewers, Sewer collapses and Rising Main failures and archive.• Customer Communications representative for the R&D department.• Editor of R&D Monthly Highlights report which was delivered to the CEO and EMT. Show less • Waste Water Appointments Business Lead for the delivery of an Ofwat Guaranteed Standards of Service(GSS) Action Plan. • Role involved: delivery against tight milestone deadlines, devising business definitions for appointments and new process mapping.• Application for IT upgrades (in the Vistec job management system). Organised Super User training and presented to teams throughout Operations. Main point of contact for Operations personnel when the new process went Live, • Production of monthly reporting procedures, performance monitoring and Key Performance Indicators. Show less

  • Waste Process Prioritisation Team Leader

    Apr 2013 - Dec 2014

  • Waste Process Planning Manager

    Jan 2011 - Mar 2013

  • Sewerage Research Project Manager

    Nov 2000 - Dec 2010

  • Part time Secondment - Business Lead

    Jan 2007 - Mar 2008

  • Research Scientist - Sewerage Team

    Feb 1999 - Nov 2000

  • Reseach Scientist - Clean Water Process Team

    Feb 1998 - Feb 1999
• 

  Aqua Consultants

  Jan 2015 - Sept 2021

  Working for various water industry clients and regulators in the areas of waste water treatment, sludge and renewable energy generation, and, water resources. Most recently seconded into the South West Water Asset Management Team to lead the delivery of the Dams and Impounding Reservoirs and Raw Water Transfer (Network+) PR19 Plans.

  • Technical Director - Asset Management

    Jun 2021 - Sept 2021

  • Senior Asset Manager

    Jan 2015 - May 2021
• 

  South West Water

  Sept 2021 - now

  • Water Supply Options Manager

    Nov 2024 - now

  • Water Resources Programme Manager

    Sept 2021 - Jan 2025