Celeste Lukacs

Experience

• 

  Medco

  Nov 1995 - Oct 1997

  Supervisor of Card Operations

  • Created, executed, and maintained On-going Coaching and Development Plan for each assigned Direct Report• Provided personalized, individualized training and / or group trainings (as needed)• Ensured each Direct Report adhered to PAID prescriptions, LLC (Medco) standard SOP’s • Provided additional support to client facing Account Teams for operational issues or questions (as needed)• Continually monitored level of workload for each assigned Direct Report • Identified possible reoccurring operational challenges within functional areas and provided new /alternative solutions • Assisted in the development, rollout and implementation of SOPs• Assisted with management of workload tracking tool (Siebel) compliance• Provided input for the assignment of the account team for inclusion to proposals• Increased productivity during physical relocation of communication materials to new warehouse Show less

• 

  Medco Containment Inc

  Nov 1997 - Feb 2002

  Account Manager/Sr Account Manager

  • Interface and managed internal operational issues partnering with other internal Medco functional areas• Responsible for the successful transition of accounts from Account Coordinator to Account Coordinator following SOP• Participated in client installation meetings• Assigned to, and provided standard Account Management Client Core Operational Services to assigned client(s) base of 17 Employer and Health Plan clients• Created and maintained on-going issue log for each assigned client• Primary Point of Contact for assigned client base related to operational benefit design set-up • Adhered to Express-Scripts (Medco) standard SOP’s as they related to Account Management core competencies • Identified possible reoccurring operational challenges within functional areas and provide new / alternate approaches• Assigned as the Regional / Group Resource for the following additional activities:• QC Sessions• Remedy Ticket research / resolutions• Initial review for copay option selection • Participated in organizational New Hire Corporate training and assigned as mentor to Account Coordinator peers• Participated in transition of clients as part of the SystemEd/ProVantage – Medco merger/acquisition• Assisted in the development, roll out and implementation of SOPs• Maintained client tracking (Siebel) ensuring document retention compliance• Participated in and supported Account Management Operations Team initiatives Show less

• 

  Medco

  Mar 2000 - Jul 2008

  Account Management Operations Manager

  Sr Operations Manager, Employer & Health Plan Non-Medicare and Medicare Part D Benefit Configuration, Express Scripts (formerly Medco Health Solutions, Inc)Selected to lead team of 25 – 30 client-facing Account Coordinators responsible for ensuring the accurate collection of client specific prescription benefit requirements to ensure proper configuration of benefits on Medco’s operating and adjudication platforms. • Initiated Skills Assessment to assist with identification of areas of training opportunities which resulted in;o 90% increase in overall client and systems knowledge of assigned teamo 80% reduction in set-up errors due to incorrect or inaccurate requirements by ensuring compliance with Standard Operating Procedures (SOPs)• Managed 70% client implementations increase over average year • Interface and managed internal operational issues partnering with other internal Express-Scripts functional areas.• Ensured each Direct Report adhered to Express-Scripts (Medco) standard SOP’s as they related to Account Management core competencies • Provided feedback for responses for proposals of prospective clients. (as needed)• Attended “Best and Final” presentations (as needed)• Key contributor providing updates, modification for New Hire Account Management training materials Show less

• 

  Express Scripts - Medco

  Aug 2008 - Aug 2015

  Director, Medicare Part D - Client Benefit Administration

  My primary responsibilities include but are not limited to;- overseeing operational configuration, QC and testing of Medicare benefits for our clients- identifying productivity improvements to improve overall output and accuracy of my team- provide statistical reporting to Senior and Executive Management - Manage overall budget for Team- Hire and ensure training of talent for Team- Review, edit and approve Medicare related organizational communications- Co-facilitate weekly Medicare program implementations and annual renewal project status meetings- Identify and implement process improvements targeted at increasing and improving overall productivity, accuracy and reduction of cost Show less