Prateek Singh

Experience

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  Apparel Export Promotion Council

  Jan 2007 - Jan 2007

  Research Intern

  Worked on field survey conducted by Economic and Consultancy wing of Apparel Export Promotion Council at the 38th India International Garment Fair held at Pragati Maidan, New Delhi.

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  Mahindra and Mahindra Limited [Automotive, Farm Equipment and Agri Business]

  May 2007 - Jul 2007

  Summer Internship

  Had undergone practical training in International operations and worked on the project of "OEM Warranty settlement and process establishment."

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  CMA CGM Logistics

  Apr 2008 - Aug 2008

  Junior Executive (Operations)
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  Maersk Line

  Aug 2008 - Jan 2019

  Responsible for all Customer Care activities for customers based in Gujarat region and driving continued Customer Care Transformation with key deliverable as mentioned below:- Working closely with Sales and Trade & Marketing to drive yield and volumes, strengthening and building relationship through market coverage, - Being fully accountable for the performance of the region and work towards superior customer experience delivery basis feedback from customers. - “Voice of the customer” for internal organization as well as “Face of the organization” externally for customers. - Executing proactive measures and continuous process improvement initiatives. - Customer Exception Management throughout end to end shipping cycle. - Drive ownership for the execution of shipment life-cycle. Show less Lead Essential Services, customer services team and was driving continued customer care transformation. Key deliverable as below: - Lead the Customer Care Transformation work within own team. - Develop a professional and customer-focused Customer Care team through role-modeling, leadership and coaching. - Drive commercial intelligence within customer service organization. - Build a highly-engaged and motivated team, manage boundaries, allocate resources and provide challenging assignments. Show less

  • Location Manager - Customer Services, Gujarat

    Jul 2017 - Jan 2019

  • Manager Customer Service, Essential Services Team

    Apr 2015 - Jun 2017

  • Location Manager - Customer Service, Punjab

    Jul 2012 - Mar 2015

  • Senior Executive - Customer Service (Exports)

    May 2012 - Jul 2012

  • Executive - Customer Service (Exports)

    Feb 2011 - May 2012

  • Senior Officer - Customer Services (Exports)

    Dec 2010 - Jan 2011

  • Senior Officer - Customer Services & Documentation (Imports)

    Aug 2008 - Dec 2010
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  Britannia Industries Limited

  Feb 2019 - Jul 2021

  Assistant Export Manager

  - Manage end to end “”Planning and Customer Service”” for India Exports- Manage the order to delivery process for BIL International business for all exports originating from India.- Service level maximization and cost optimization by planning and execution of all orders as per agreed timeframe.- Handling export order servicing of all BIL products across US , Europe, Africa, Middle East countries also includes Nepal export from Mundra SEZ plant and various non SEZ plants.

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  IKEA

  Jul 2021 - now

  Responsible for improving the logistics process in order to ethically reduce production costs in the overall IKEA supply chain. Key deliverables as below: - Planning: Elaboration of forecasts for yearly quarters drawn from global partners covering entire product category, matching of global need forecasts with the production capacities of suppliers.- Operations: Order management, handling problems along the supply chain, monitoring shipping capacity and the smooth running of the entire logistics process, regular communication with suppliers (emails, calls), meetings with management and the team- Developing partnerships with suppliers: Traveling to the field in order to understand and solve issues firsthand and help with the implementation of action plans. Show less

  • Supply Planner - Cat. Plastics & Aluminum / Zamak

    Jul 2023 - now

  • Service Provider Operation Developer - Ocean

    Jul 2021 - Sept 2023