Deepak Rajkumar

Experience

• 

  Amazon

  Apr 2020 - Feb 2021

  Customer Service Representative

  Played a critical role in delivering timely, accurate and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.

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  St Andrew Infrastructure

  Mar 2021 - Jan 2023

  Junior Engineer

  "Detail-oriented junior engineer with a solid foundation in customer support and database management. Proficient in maintaining and optimizing customer databases, ensuring accurate and secure storage of valuable data. Skilled at providing technical assistance to customers, resolving issues promptly and efficiently. Additionally, adept at collaborating with developers to support the creation and maintenance of company websites and software applications, contributing to the seamless functionality and user experience. Possesses a strong commitment to continuous learning and growth in the dynamic field of engineering." Show less

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  Aceolution

  Apr 2023 - Jul 2024

  Senior Analyst

  Providing technical support to Microsoft Advertising(Xandr) as part of a vendor agreement, specializing in both buy and sell side platformsTroubleshooting: Campaigns, creatives, placements, and deals using SQL, API services, and various tools like Postman and Mobaxterm.Proficiency:Prebid, GAM, API integration, PMP deals, and dynamic ad formats (VAST, VPAID).Analysis: Web traffic and advertisement parameters, ensuring smooth ad deliveries.Collaboration: Working with cross-functional teams to integrate market insights and enhance product features.Management: Leading a team, providing SME guidance, ensuring SLA and case metrics, and maintaining high-quality standards through training and documentation. Show less

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  Taboola

  Jul 2024 - now

  Support Engineer