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Nelson Leclair

Nelson Leclair

Technician / Technical officer / Senior Technical Officer

Followers of Nelson Leclair516 followers
location of Nelson LeclairRegents Park, New South Wales, Australia

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  • Timeline

  • About me

    Manager National Technical Support at Telstra

  • Education

    • Parramatta Arthur Phillip HS, Doonside HS, Electronic Engineering Granville TAFE, Ultimo TAFE, Nth Sydney TAFE, UTS Sydney, Uni Sydney Adult Edu Coll.

      -
      Telecommunications Engineering & Management

      Activities and Societies: Long distance running and orienteering team. My Early education program at Arthur Phillip and Doonside HS was leading up to completing the HSC. Studies at the various TAFE was to obtain my Electronic Engineering in Telecommunications credentials and TV repair credentials post the EEC. UTS studies were for Advanced Communications Protocols. Uni of Sydney studies were to complement people skills in the area of Psychology and NLP, Natural Medicine. Management training were completed through Telstra run programs or outsourced through a… Show more My Early education program at Arthur Phillip and Doonside HS was leading up to completing the HSC. Studies at the various TAFE was to obtain my Electronic Engineering in Telecommunications credentials and TV repair credentials post the EEC. UTS studies were for Advanced Communications Protocols. Uni of Sydney studies were to complement people skills in the area of Psychology and NLP, Natural Medicine. Management training were completed through Telstra run programs or outsourced through a management development organisation. The Front Line Management development program was over 12 months period, through Harvard Uni annex in Canberra, Completed in 3003.Other completed courses were FLSD (First Line supervisory development, 1990), Situational Leadership 1990, MD1 (Management Dev 1, 1995), Assertive Communications 1995, Effective Communications 1999, Effective Business Writing 1995. Intro to Project Management 2000. Show less

    • NSW Electrical Test & Tagging

      2017 -
      Statement of Attainment in Test & Tagging Electrical and Electronics Engineering Certificate of Attainment

      Activities and Societies: Test & Tagging of plugin appliances in the workplace.

    • NSW Government Justice

      2017 - 2020
      Certificate of Appointment Legal Studies, General Justice of the Peace

      Activities and Societies: Assisting members of the workforce where I am employed with document certification.

    • St. John's Ambulance Australia

      2017 - 2020
      Advanced Resuscitation and First Aid Clinical/Medical Social Work Statement of Attainment

      Activities and Societies: First Aid Support at Public Gatherings, conferences.

    • TITAB Australia

      2017 - 2020
      ACMA Open Cabler Registration Certificate Electrical and Electronics Engineering Certificate

      Activities and Societies: Cabling supervision

  • Experience

    • Telecom Australia / Telstra

      Jan 1980 - Jun 1987
      Technician / Technical officer / Senior Technical Officer

      Performed various technical roles on a wide range of products and systems. From Telephone Exchange Switching to Transmission Infrastructure. Small business systems, Telex, FAX, Computer Terminal Servicing. Data Transmission Equipment, Data Customer Premises Equipment. Customer Product projects. Customer Data Centre Transmission Equipment maintenance.

    • Telstra

      Jun 1987 - now

      My Responsibilities include but not limited to managing a team of highly skilled technology support specialists, specialising in the wide range of technologies provided by Telstra as an organisation. I am involved in managing bespoke projects that require special attention to details and stakeholder management. Escalation of various technical issues that require intensive management.*Management of Projects, on boarding of new products and services.*Management & Evaluation of new Test Equipment to match Technology.*Management of sensitive customer projects.*Critical Customer and Technology escalations. Show less

      • Manager National Field Development & Technology

        Mar 2019 - now

      • Manager National Technical support at Telstra

        Jul 2017 - now

      • Manager NSW & ACT Technical Support

        Jan 2006 - now

      • Manager National Field Development & Technology

        Jan 1980 - now

      • Team Manager / Southern CBD

        Jan 2001 - Dec 2005

      • Field Manager / Corporate Customers & Business Transformation

        Jul 1999 - Dec 2000

      • Team Leader / Southern District

        Aug 1998 - Aug 2000

      • Team Leader / Corporate Customers

        Aug 1995 - Jul 1998

      • Team Leader / Banking & Finance

        Aug 1992 - Jul 1995

      • Senior Technical Officer / Principle Technical Officer

        Jun 1987 - Jul 1992

  • Licenses & Certifications

    • Building Leaders of the Future

      Telstra RGM Certified
      Feb 2005

  • Volunteer Experience

    • Social work in educating people

      Issued by see JW.Org on Oct 1985
      see JW.OrgAssociated with Nelson Leclair