Experience

• 

  Capgemini

  Feb 2010 - now

  Main responsibilities:- Directly manage a team of project management experts (team of 150+ specialists), team utilization and cross-capability development, including forecasting and financial modeling.- Drive recruitment effort, define and execute growth plans by recruiting top market talents, responding to Capgemini Group demand from across the globe.- Effectively manage assignment turnover using global networking, upsell skills with support from Resource Management.- Perform formal personal development planning and individual team and process performance management.- Ensure awareness, involvement, and support from the key stakeholders by building strong project teams and maintaining robust communication.- Work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new projects.- Support HR processes (promotions and pay increases) Show less Team Manager- Leading a Team providing Tier1 support- Making sure that all required targets and service levels are met- Building positive atmosphere and collaborative culture within and between the teams- Implementing best practices and improvements in order to increase efficiency and quality of delivered services- Handling escalations- Assisting the Operations Manager in the planning and implementation of changes to the service - Ensuring that the process documentation is properly stored and up to date- Providing input to reporting- Recruiting Show less

  • GSS L&D Service Delivery Manager

    Apr 2024 - now

  • Delivery Programme Manager Lead

    Feb 2022 - Jun 2024

  • Projects & Programmes Capability Manager

    Jan 2019 - Feb 2022

  • Transition & Project Manager

    Dec 2015 - Dec 2018

  • Team Manager

    May 2014 - Dec 2015

  • Project Manager

    Jun 2013 - May 2014

  • Project and Training Coordinator

    Oct 2012 - Jun 2013

  • Customer Service Specialist

    Jul 2011 - Oct 2012

  • Customer Service Advisor

    Feb 2010 - Jul 2011