Experience

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  Supermarket chain

  Sept 2016 - Jun 2017

  Customer service representative

  • Provided exceptional customer service by addressing inquiries and resolving any concerns.• Collaborated effectively with colleagues to ensure optimal department organisation and workflow.

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  Level investment company

  Jun 2019 - Oct 2019

  Volunteer

  • Joined Level Investment Company as a civil engineer, becoming part of a community of engineers working on a project to develop an application aimed at providing innovative ideas for engineering projects.• Participated in collaborative sessions with the community and played a key role in recruiting volunteers.• Contributed to creating and engaging in advertising campaigns aimed at attracting stakeholders.

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  Csmena

  Nov 2021 - Jan 2022

  Content moderator

  • Reviewed and evaluated user-generated content on various platforms to ensure compliance with content standards and guidelines.• Handled high-volume content for a diverse, global user base, addressing language-specific challenges and cultural sensitivities.• Utilised advanced technology tools and systems efficiently.

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  Webhelp

  Jan 2022 - Dec 2022

  Mentor

  • Joined global company Webhelp as a Content Moderator, responsible for maintaining the quality and integrity of online content.• Demonstrated exceptional performance, commitment as well as proficiency with information technology and platforms, leading to a promotion to the role of Mentor.• Collaborated closely with the Quality Assurance department to enhance content moderation quality, implementing innovative strategies and best practices aligned with client guidelines.• Guided fellow content moderators across multiple departments, ensuring consistent and accurate moderation outputs through dedicated mentoring sessions.• Conducted meticulous reviews of agents' outputs, ensuring strict adherence to client regulations.• Awarded 3 top performance certificates over 3 months for achieving the highest Key Performance Indicators (KPIs) among all the agents. Show less

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  Department of public works

  Jan 2022 - Dec 2022

  Site engineer

  • Contributed as a Site Engineer to a school building project in Salt City with the Department of Public Works, working alongside a team of experienced engineers and professionals to oversee and manage all aspects of the construction project. • Demonstrated project management abilities by efficiently handling tasks such as scheduling, budgeting, and resource allocation.• Participated in the design phase, conducting comprehensive site assessments, generating detailed drawings and specifications, and performing thorough structural analysis.• Ensured safety and regulatory compliance throughout the construction process and maintained exceptional standards.• Fostered effective communication and collaboration with stakeholders, including clients, contractors, and regulatory authorities, to ensure seamless project execution. Show less

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  Anglia ruskin university

  May 2023 - Jul 2023

  Team member, shoke

  I had the privilege of participating in the ARU SHoKE Student Consult Programme, where I had the opportunity to leverage my skills and experiences to tackle challenges alongside esteemed clients in the United Kingdom, including Stop The Hunger Charity and Essex County Council.Key Contributions and Achievements:• Contributed as a member of a diverse team at ARU SHoKE, effectively addressing challenges faced by stakeholders.• Contributed to a project with Stop The Hunger Charity (STHC), actively involved in innovating and researching strategies to establish and foster impactful partnerships with other businesses through Corporate Social Responsibility (CSR) initiatives.• Engaged in a project with Essex County Council, dedicated to addressing water safety challenges. Employed creative problem-solving techniques to develop effective measures in order to achieve a reduction in drowning cases.• Provided valuable insights in weekly team meetings, fostering effective collaboration and problem-solving to overcome these challenges.• Utilised comprehensive research skills to inform project strategies and successfully integrated project management principles into the workflow.• Delivered professional presentations to stakeholders, effectively communicating innovative solutions and actionable suggestions. Show less

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  Anglia ruskin university

  Oct 2023 - Dec 2023

  Team leader, shoke

  • Completed professional training with NOUS, a business management consultancy organisation.• Led a diverse team within the SHoKE community and collaborated on a project addressing housing issues in the UK with the CitizensUK organisation.• Provided effective planning and scheduling for the team using Primavera P6 software.•Explored sustainable solutions, including modular homes, container homes, tiny houses, and green buildings involving energy-efficient construction practices, structural adaptation, and floating homes.• Offered valuable insights into Council policies and explored opportunities to establish partnerships.• Provided additional engineering solutions and case studies, and prioritised sustainability practices and materials.• Ensured proper oversight of all team members and monitored progress through weekly team meetings. • Maintained consistent communication with stakeholders through systematic meetings.• Delivered excellent presentations and professional reports, and received outstanding feedback from stakeholders. Show less