
Timeline
About me
Audit Manager of Operations at Synchrony
Education
Walden university
2012 - 2014Masters of science human resources management/personnel administration, generalValdosta state university
2007 - 2011Bachelor of business administration (b.b.a.) business administration and management, general
Experience
T-mobile
May 2008 - Sept 2009Retail sales representativeAssisted customers in making decisions on phones and contract plans. Sold phones, accessories and contract plans to customers. Answered questions and concerns requested by customers. Kept work area and store clean. Processed monthly payments and warranty exchanges. Attended monthly training. Trained new personnel. Provided excellent customer service.
At&t
May 2010 - Jun 2011Retail sales representativeProvide outstanding customer service. Assist customers on making decisions on phones and contract plans. Sell wired, wireless, accessories and contract plans to customers. Answer questions and concerns requested by customers. Keep work area and store clean. Process monthly payments and warranty exchanges. Complete proper paperwork. Participate in monthly training.
Bank of america
Jun 2011 - Nov 2016Manage outlook calendar, schedules, meeting and conferences. Properly maintaining filing systems and proper document retention. Handle sensitive customer information daily. Utilized software programs to retrieve, gather and analyze daily and monthly reports. Review and analyze reports, assist external/internal customers, identify routine problems and recognize solutions.Provides outstanding customer service, complete fundamental training, attend market calls, perform market level projects assigned by program managers and assignment managers. Provide feedback and coaching to associates while maintaining store operations and preventing risk. Collaborate with team through daily huddles. Show less
Corporate Auditor II
Jul 2015 - Nov 2016Corporate Auditor I
Jun 2014 - Jul 2015Assistant Banking Center Manager
Mar 2013 - Jun 2014Assistant Manager Associate
Jun 2011 - Mar 2013
Citi
Dec 2016 - May 2020AVP; Sr. Auditor
Feb 2018 - May 2020Internal Auditor III
Dec 2016 - Feb 2018
Paypal
May 2020 - Feb 2024Senior auditorSynchrony
May 2024 - nowAudit manager
Licenses & Certifications
Association of certified anti-money laundering specialist (cams)
AcamsJun 2018
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