Experience

• 

  Zon portugal

  Sept 2004 - Oct 2005

  Service control

  Team Management and SLA ComplianceProject ComplianceBilling reports to senior mgmtDeployment and monitoring of billing tool - Siebel

• 

  Luasol (madrid)

  Jan 2006 - Feb 2007

  Teacher, translator

  TeachingClasses of Portuguese to foreignersTranslation from Spanish to Portuguese

• 

  Fujitsu global

  Mar 2007 - Jun 2019

  Main activities and responsibilitiesTeam Management and SLA ComplianceReporting to account team Project ComplianceRoll out of new Service Desks Team Building

  • Project Manager

    Jan 2015 - Jun 2019

  • Team Manager

    Mar 2007 - Jun 2015
• 

  Gfi portugal

  Jun 2019 - Apr 2021

  Service delivery manager

  Working for Microsoft as Service Account Manager

• 

  Microsoft

  May 2021 - now

  Partner Success Account Manager at Microsoft

  • Senior Partner Success Account Manager

    Feb 2024 - now

  • Partner Success Account Manager

    May 2021 - Feb 2024