Deep Enrich
Ricardo Santos
Service Control
834 followers
Lisboa, Lisbon, Portugal
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About me
Partner Success Account Manager at Microsoft
Education
Instituto Cervantes
2007 - 2009DELE Spanish Avanzado
Universidade de Lisboa
-Linguas e Literaturas Modernas Literature
Experience
ZON Portugal
Sept 2004 - Oct 2005Service ControlTeam Management and SLA ComplianceProject ComplianceBilling reports to senior mgmtDeployment and monitoring of billing tool - Siebel
LuaSol (Madrid)
Jan 2006 - Feb 2007Teacher, TranslatorTeachingClasses of Portuguese to foreignersTranslation from Spanish to Portuguese
Fujitsu Global
Mar 2007 - Jun 2019Main activities and responsibilitiesTeam Management and SLA ComplianceReporting to account team Project ComplianceRoll out of new Service Desks Team Building
Project Manager
Jan 2015 - Jun 2019Team Manager
Mar 2007 - Jun 2015
Gfi Portugal
Jun 2019 - Apr 2021Service Delivery ManagerWorking for Microsoft as Service Account Manager
Microsoft
May 2021 - nowPartner Success Account Manager at Microsoft
Senior Partner Success Account Manager
Feb 2024 - nowPartner Success Account Manager
May 2021 - Feb 2024
Licenses & Certifications
ITIL v3 Foundation
PRINCE2 Foundation
- View certificate
Accessibility in Action
Microsoft AccessibilityOct 2019
SCRUM Master
Feb 2018- View certificate
Business Analysis: Essential Facilitation and Workshop Skills
LinkedInSept 2021 - View certificate
Confronting Bias: Thriving Across Our Differences
LinkedInJun 2021 - View certificate
Accessibility in Action
MicrosoftOct 2019 - View certificate
Creative and Design Thinking
MicrosoftNov 2023 - View certificate
Accessibility in Action
MicrosoftMay 2021 - View certificate
Microsoft 365 Certified: Fundamentals
MicrosoftMay 2023
Honors & Awards
- Awarded to Ricardo SantosVIP Award Fujitsu For the service provided to the Lufthansa account
Languages
- enEnglish
- spSpanish
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