Elaine Hepley

Experience

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  Premier Radio 100.5 FM

  Jan 2003 - Jan 2007

  Affiliate Service Representative
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  New Image Emergency Shelter for the Homeless

  Feb 2005 - Mar 2007

  Case Manager

  • Provided treatment/housing services to displaced families and individuals. • Transported Clients to and from work, medical and housing appointments. • Built relationships with local agencies and referred clients to each other. Participated in local meetings to discuss improvements with the services we provided to our clients. • Attended job fairs with clients. Participated in the Dress for Success voucher program.• Maintained weekly reports of production for clients placed and job placements. Meet daily goals on a consistent basis Show less

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  Mega Appraisers

  Mar 2007 - Jul 2008

  Claims Supervisor

  • Supervised over 100 Independent automotive appraisers Nationwide• Monitored production workflow and turnaround time. • Assigned daily inspection requests to appraisers and handled customer service and communication of appointments. • Worked directly with body shops, claim adjusters and customers to ensure 100% customer satisfaction with each appraisal. • Maintained an average of 48 hr turnaround time.

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  POLARIS Laboratories®

  Aug 2008 - Nov 2023

  My core responsibilities included but not limited to: Employee Professional Development and Coaching Technical Services and Training - Internationally Managed Data Analysts Internationally Monthly Department reportsDepartmental Budgets Maintained LIMS data integrity Updated and Managed Flagging Templates - component and wearProgram Management - implementation of custom flagging and commentsProficiency Testing Review and AnalysisHandled Customer Complaints Continuous Improvement Ideas Lean Training CAPAS - RCA, Action Plan and implementation Software Development Daily Production and TAT goalsSupported the Growth of the Varnish Analysis program Research and Development of Varnish Analysis testing STLE Volunteerism - BOD, Chair of the DEI, OMA and Education Committees Show less My core responsibilities in this role included: Score card writing and performance review Employee Development and Coaching Monthly Department ReportsIn charge of Daily Shift Start up Meetings Implemented new process improvement ideas submitted by team membersUpdated and Maintained LIMS database to ensure accurate data Updated Component and Lubricant flagging templatesWorked to establish and implement custom flagging limitsHosted training sessionsHandled Customer ComplaintsReviewed Proficiency Test samples and Round Robin Test samplesManaged the Varnish Analysis Program Show less Bi-lingual (Spanish and English) technical services assistance, Specializing in Varnish Potential Analysis both MPC and LSV. Data Analysis and Feedback. Customer service/sales assistance for Spanish speaking customers.• Manage daily department workflow and production. Average turnaround time of 85% production. Assignment of daily tasks. • Trained analysts with various component types i.e. Turbine, Compressors, Gear systems and Hydraulics etc. Assist with review of reading material for the CLS. • Composed quarterly scorecards. Help analysts with development of our 3 Level system. • Quality review of analyst’s recommendation of various components types to ensure consistency and value add.• Provides customer and technical service support to our Latin American markets. • Assist with various technical sales support visits and meetings worldwide. • Implement and create custom flagging templates for machinery and lubricant. • Ran weekly/monthly production and statistical analysis reports. • Active member of various company committees • Work closely with various customers in the Power Gen Industry for Turbine Oil Analysis and Varnish Removal. Show less

  • Data Analysis Manager

    Jan 2021 - Nov 2023

  • Data Analysis Supervisor

    Mar 2019 - Nov 2023

  • Data Analyst Lead

    Jan 2019 - Nov 2023

  • Senior Analyst

    Aug 2008 - Nov 2023
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  Solana Consulting Services LLC

  Nov 2023 - now

  Chief Executive Officer

  Services include but are not limited to - Varnish Analysis, detection and mitigation. Technical Services, Training, Professional Development, Public Speaking and Mentorship.

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  DELTA-XERO Distribution

  Jan 2024 - now

  Technical Services and Sales Manager

  Services all of the Americas - Technical Support and Sales Manager