Howard Wright

Howard Wright

Desktop Support Specialist

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location of Howard WrightSan Antonio, Texas, United States

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  • Timeline

  • About me

    Help Desk/Desktop Support/Chromebook Technician

  • Education

    • Northwest Vista College

      -
      Cisco Computer Networking/Information Technology
  • Experience

    • Aetna, a CVS Health Company

      Dec 2011 - May 2013
      Desktop Support Specialist

      Computer troubleshooting and maintenance; VPN support; imaging desktops and laptops for new employees; provided local and remote assistance to Aetna employees

    • Citi

      Jul 2013 - Sept 2013
      Tier 1 Help Desk Analyst

      Providing Tier 1/front-line support to Citibank employees; basic troubleshooting; creating tickets; creating and unlocking accounts

    • WellMed Medical Management

      Sept 2013 - May 2014
      Desktop Support Specialist

      Installation, troubleshooting, repairs and supporting the enterprise-wide desktop resources such as desktops, laptops, thin clients, printers and scanners.Installs, configures and troubleshoots PC operating systems and client software.Recommends guidelines and changes by identifying problems; developing improvements; describing methods; writing procedures.Utilizes remote desktop control tools to troubleshoot/evaluate issues via telephone.Assesses the need for and implements performance upgrades to PCs, including installation of I/O and NIC cards, hard drives, RAM, CD-ROMs, etc.Performs installs, moves, adds and changes (IMAC) as requested by end users.Assists with Help Desk calls as needed. Show less

    • Converge Technology Solutions Corp.

      Jul 2014 - Sept 2023
      Help Desk/Desktop Support/Chromebook Technician
    • Technology Integration Group

      Jul 2014 - Sept 2023
      Depot Service Technician

      ■ Imaging workstations, laptops and tablets for various accounts (Bexar County, RushEnterprises Northwest Vista College)■ Enrolling, Deploying, Repairing Chromebooks for San Antonio ISDs, Austin ISD, RoundRock ISD, Beaumont ISD, McAllen ISD and other ISDs within Texas

    • Https://www.bexar.org/413/Information-Technology

      Mar 2024 - now
      Technician
    • Https://www.linkedin.com/company/bexarcountyit/

      Mar 2024 - now
      Technical Support Technician
  • Licenses & Certifications

    • Criminal Justice Information Systems Security & Privacy Training

      Peak Performance Solutions
      Aug 2023
    • CompTIA A ce

      CompTIA
      Mar 2016
      View certificate certificate
    • CompTIA A+ ce

      CompTIA
      Mar 2016
      View certificate certificate