Howard Wright

Experience

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  Aetna, a CVS Health Company

  Dec 2011 - May 2013

  Desktop Support Specialist

  Computer troubleshooting and maintenance; VPN support; imaging desktops and laptops for new employees; provided local and remote assistance to Aetna employees

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  Citi

  Jul 2013 - Sept 2013

  Tier 1 Help Desk Analyst

  Providing Tier 1/front-line support to Citibank employees; basic troubleshooting; creating tickets; creating and unlocking accounts

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  WellMed Medical Management

  Sept 2013 - May 2014

  Desktop Support Specialist

  Installation, troubleshooting, repairs and supporting the enterprise-wide desktop resources such as desktops, laptops, thin clients, printers and scanners.Installs, configures and troubleshoots PC operating systems and client software.Recommends guidelines and changes by identifying problems; developing improvements; describing methods; writing procedures.Utilizes remote desktop control tools to troubleshoot/evaluate issues via telephone.Assesses the need for and implements performance upgrades to PCs, including installation of I/O and NIC cards, hard drives, RAM, CD-ROMs, etc.Performs installs, moves, adds and changes (IMAC) as requested by end users.Assists with Help Desk calls as needed. Show less

• 

  Converge Technology Solutions Corp.

  Jul 2014 - Sept 2023

  Help Desk/Desktop Support/Chromebook Technician
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  Technology Integration Group

  Jul 2014 - Sept 2023

  Depot Service Technician

  ■ Imaging workstations, laptops and tablets for various accounts (Bexar County, RushEnterprises Northwest Vista College)■ Enrolling, Deploying, Repairing Chromebooks for San Antonio ISDs, Austin ISD, RoundRock ISD, Beaumont ISD, McAllen ISD and other ISDs within Texas

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  Https://www.bexar.org/413/Information-Technology

  Mar 2024 - now

  Technician
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  Https://www.linkedin.com/company/bexarcountyit/

  Mar 2024 - now

  Technical Support Technician