Alexander Frank

Alexander Frank

IT Support Tech/ Help Desk

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location of Alexander FrankLansing, Michigan, United States

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  • Timeline

  • About me

    Platform Engineer at Lake Trust Credit Union

  • Education

    • Baker College of Auburn Hills

      2015 - 2016
      Some College Information Technology
    • Carman-Ainsworth High School

      2010 - 2014
      High School Diploma
    • Lansing Community College

      -
      Associate's degree Computer Networking Tech AB
    • Oakland Community College

      2014 - 2015
      Some College Information Technology
  • Experience

    • FTE AUTOMOTIVE USA, INC

      Jan 2015 - Apr 2015
      IT Support Tech/ Help Desk

      Local Office Hardware and Software supportPC Hardware Support and DisposalInstallation and management of wireless access pointsExposure to Motorola and Intermec handheld scannersExposure to Lotus Notes

    • Troy School District

      Sept 2015 - Feb 2016
      Building Computer Technician

      Local IT support for multiple school district buildingsManaged/supported chromeOS/Mac/iOS devicesOffice 365 Administration

    • Pontiac General Hospital

      May 2016 - Aug 2016
      IT Contractor

      Provided local hardware/software support to hospital systems and staffO365 AdministrationOrganized/Managed Windows 7 migration and deployment to replace existing XP machinesAssisted in cleaning/organizing/managing hospital server room

    • Secure-24

      Nov 2016 - Jan 2019

      Maintaining continuity of servers by checking system resources, health, and usage whether the server be physical or virtual.Basic MS Server troubleshooting to resolve or discover root cause of system alerts via Zenoss Monitoring.Provided level 2 remote Hardware/Software/Network support for 250+ Clients while assisting level 1 techs. Reviewed tickets from TSRs when escalations are required to engage appropriate teams. Provided level 1 remote Hardware/Software/Network support for 250+ ClientsBasic exposure to various systems; Exchange, O365, Zenoss, Proofpoint, ERP Systems, MacOS, Citrix/VMWare, Data Center support

      • Technical Service Analyst

        Nov 2018 - Jan 2019
      • Technical Service Representative

        Nov 2016 - Nov 2018
    • Millennium Digital Technologies

      Jan 2019 - Jan 2022
      Network Installation & Support Technician

      Provided Installation and Network/Firewall support for 4000+ locationsEnsured/Enforced PCI DSS compliance for 4000+ locationsManaged/Supported Cisco and Sonicwall equipmentManaged/Supported Sonicpoint, Samsung, Aruba wireless solutions. Managed/Supported Digi 4G cellular devicesAssisted in training new hires and created training documentation.

    • Lake Trust Credit Union

      Jan 2022 - now
      Platform Engineer I

      I am responsible for managing and supporting mission-critical data center environments, assisting in designing and implementing robust LAN/WAN infrastructures, and deploying a wide range of technologies, including hosted client networks, enterprise core networks, virtual environments, storage networks, security infrastructures, and voice/data network administration.

  • Licenses & Certifications