Alexander Frank

Experience

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  FTE AUTOMOTIVE USA, INC

  Jan 2015 - Apr 2015

  IT Support Tech/ Help Desk

  Local Office Hardware and Software supportPC Hardware Support and DisposalInstallation and management of wireless access pointsExposure to Motorola and Intermec handheld scannersExposure to Lotus Notes

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  Troy School District

  Sept 2015 - Feb 2016

  Building Computer Technician

  Local IT support for multiple school district buildingsManaged/supported chromeOS/Mac/iOS devicesOffice 365 Administration

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  Pontiac General Hospital

  May 2016 - Aug 2016

  IT Contractor

  Provided local hardware/software support to hospital systems and staffO365 AdministrationOrganized/Managed Windows 7 migration and deployment to replace existing XP machinesAssisted in cleaning/organizing/managing hospital server room

• 

  Secure-24

  Nov 2016 - Jan 2019

  Maintaining continuity of servers by checking system resources, health, and usage whether the server be physical or virtual.Basic MS Server troubleshooting to resolve or discover root cause of system alerts via Zenoss Monitoring.Provided level 2 remote Hardware/Software/Network support for 250+ Clients while assisting level 1 techs. Reviewed tickets from TSRs when escalations are required to engage appropriate teams. Provided level 1 remote Hardware/Software/Network support for 250+ ClientsBasic exposure to various systems; Exchange, O365, Zenoss, Proofpoint, ERP Systems, MacOS, Citrix/VMWare, Data Center support

  • Technical Service Analyst

    Nov 2018 - Jan 2019

  • Technical Service Representative

    Nov 2016 - Nov 2018
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  Millennium Digital Technologies

  Jan 2019 - Jan 2022

  Network Installation & Support Technician

  Provided Installation and Network/Firewall support for 4000+ locationsEnsured/Enforced PCI DSS compliance for 4000+ locationsManaged/Supported Cisco and Sonicwall equipmentManaged/Supported Sonicpoint, Samsung, Aruba wireless solutions. Managed/Supported Digi 4G cellular devicesAssisted in training new hires and created training documentation.

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  Lake Trust Credit Union

  Jan 2022 - now

  Platform Engineer I

  I am responsible for managing and supporting mission-critical data center environments, assisting in designing and implementing robust LAN/WAN infrastructures, and deploying a wide range of technologies, including hosted client networks, enterprise core networks, virtual environments, storage networks, security infrastructures, and voice/data network administration.