George Pringle

Experience

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  Cox Communications

  Jan 2006 - Jan 2011

  Monitored the COX network and provided technical network support for internal and external customers while under minimum supervision. • Led Incident Command by engaging the appropriate teams while monitoring conference bridges and supporting all parties involved• Facilitated training sessions and provided guidance to new employees• Proactively provided documentation of changes to the network and procedures while making them readily available for all team members Monitored the COX Network with some supervision, responded quickly to service impacting events and engaged the necessary fix agents if escalation was needed. • Used several monitoring tools including but not limited to Netcool, Preside, Edgehealth and Hammer to troubleshoot and identify possible network impacting events before they occurred to ensure lack of service interruption Provided advanced technical support to customers with cable, high speed internet and voice service interruptions with a goal of resolving the issue without the need of an onsite field technician.• Resolved technical escalations from level 1 tech support reps and developed training procedures

  • Network Operation Specialist level 2

    Jan 2009 - Jan 2011

  • NOC Specialist Level 1

    Jan 2008 - Jan 2009

  • Technical Service Rep Level 2

    Jan 2007 - Jan 2008

  • Technical Service Rep Level 1

    Jan 2006 - Jan 2007
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  HealthPort Technologies

  Apr 2011 - Sept 2014

  IT Help Desk Analyst

  Provided assistance concerning the use of computer hardware and software, including networking, printing, installation, electronic mail, and operating systems. • Reviewed technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support• Logged daily data communication transactions, problems and remedial action taken, and installation activities • Developed and implement training manuals for new employees that meets the department’s policies and standards Show less

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  Aderant

  Sept 2014 - Feb 2016

  Demo Support Specialist

  Assist with the maintenance, deployment, and stability of the global product demonstration environment. Provide front line support for the Sales and Solution Consulting teams, in ensuring consistent and reliable access to the systems needed.• Maintain multiple servers and manage user access• Test and apply updates, patches and hot fixes• Assist with keeping data current and also create environments for various purposes

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  State Farm

  Feb 2016 - now

  Responsible for creating project test schedules, test plans, test cases, and other test deliverables•Completes test result evaluation, documentation, and reporting and communicates project testing status, risks and issues•Participates in reviews of documentation within the requirements and design phases•Ensures testing practice and quality Service Level Agreements are being met•Serves as State Farm 's project testing subject matter expert for results based contracts•Utilizes specific tool knowledge for test management and defect management Show less

  • Software Engineer

    Jan 2022 - now

  • Software Developer

    Oct 2021 - Jan 2022

  • Data Analyst

    Oct 2017 - Oct 2021

  • Test Analyst

    Feb 2016 - Oct 2017