Prasanth Chitteth

Experience

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  Premier Tools & Hardware Mart

  May 2003 - Jan 2004

  Office Assistant
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  Hotel Ooty Gate

  Jan 2006 - Nov 2006

  Restaurant Captain

  Reporting to the Food and Beverage Manager.Responsible for the room service operations in the hotel.Providing training and taking briefing for my staffs with the experience that I had.In busy times handling restaurants, bar and banquet operations with the staffs in a smooth way.Keep an update about the guest feedback and highlight on solutions to any guest problems which should not happen in future.

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  Malabar Cargo LLC

  Mar 2007 - Sept 2008

  Computer Operator

  Preparing Good Receiving NotesPreparing Internal Stock TransferPreparing Stock Destruction OrdersUpdating Received Stocks Order Tracking ReportsUpdating Delivered InvoicesDealing Remote Area Shipping

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  SEEKERS FURNISHING LLC

  Oct 2008 - Nov 2012

  Administrative Secretary to Managing Partner

  The Seekers Group has been operating in the U.A.E for 25 years supplying bespoke joinery and soft furnishings to international offices, 5 star hotels, luxury shops and villas. Responsibilities:Supporting and providing secretarial & administrative assistance to the Managing Partner of the Company.Provide administrative assistance such as travel/ hotel bookings to the Boss and other Senior Officials. Drafting the letters, Send/receive enquiries as per quotation of the machinery Items. Also send Introductory letter to new customers and dealt the issues with them.Responsible for all confidential matters pertaining to the Top Management in the interest of the company.All the incoming mails are logged, properly distributed and brought to the attention of concerned staff, and that outgoing mails/faxes are delivered on time.Independent Tender Handling, Preparation of Tender documents i.e., Compliance of Technical Bid/Price Bid, Authorization, Bank Guarantee and other related Certificates/supporting documents.Provides efficient reception services by screening incoming telephone calls, taking accurate messages, dealing with queries from internal/external callsCoordination of supervisors’ schedules by maintaining their diaries and arranging appointments, meetings.Maintenance of office filing systems & records and updated in accordance with an existing framework for easy retrieval.Positively Assigns all day to day Misc. works. Show less

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  Ernakulam District Cricket Association

  Dec 2012 - Nov 2013

  Administrative Assistant

  Managing a team of 50 scorers for the conduct of EDCA leagues and tournaments. Implementation of CRICHQ LIVE scoring platform among scorers and other admins and officials of EDCA. Liaise with all the club officials with regard to the conduct of league matches and tournaments. Accountability of payments from KCA (Kerala Cricket Association) for the conduct of Inter District Matches, fitness and conditioning camps, seminar for umpires, scorers, coaches and curators. Managing petty cash, banking, payments to the officials for all the matches comes under KCA & EDCA. Preparing agenda, minutes and reports for AGM and other various EDCA meetings. Performance analysis of players and report to KCA officials and EDCA general bodies as and when it requires. To help senior staff for preparing reports and booklets for EDCA AGM and KCA (Kerala Cricket Association). Show less

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  CricHQ

  Dec 2013 - Mar 2016

  Incharge of Cricket Activities in Kerala State and closely working with other state & national bodiesResponsible for client retention and maintaining customer satisfaction levels.Experience in managing multiple customers and resolving disputes.Responsible for following up with client for payment milestones and delays in development.Coordinating with team members.Experience in handling disputes and customer grievances.Experience in using Google Email/Docs/Calendar Incharge of Cricket Activities in Kerala State.Responsible for client retention and maintaining customer satisfaction levels.Coordinating with team members.Experience in handling disputes and customer grievances.Experience in using Google Email/Docs/Calendar Manual Entry of historical ScorecardsLIVE scoring of Cricket MatchesChecking the scorecardsCreating players and updating their profiles

  • Senior Key Account Manager

    May 2015 - Mar 2016

  • Key Account Executive

    Dec 2014 - May 2015

  • Executive

    Dec 2013 - Dec 2014
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  CricHQ

  May 2016 - Jan 2018

  Assigning LIVE scoring, data entry and QA to each departmentConduct regular meeting with everyone to know about the improvements & pain points regarding the product and web and make necessary changes. Prepare weekly and monthly reports of all the staff. Checking new product features, bugs and errors, and reporting to technical team.Maintain various spreadsheets for KAM, data monitoring, attendance, QA, Petty Cash, Stock, etc. Monitoring each and every person and help them for their career development as well as for the common goal for the organisation. Regular follow up with key clients.Arrange internal events. Show less Automate on-boarding:As CricHQ grows, we need to continue to give our customers the attention they deserve. This means ensuring our users are trained in all aspects of the platform, and that we can scale that on-boarding no matter how large the company becomes. Improve product uptake:In the excitement that surrounds each new feature released by our development teams, we can sometimes forget to teach our users what these features mean for them.Customer success is going to promote the uptake of our new features, to make sure our customers take full advantage of the new tools and provide us with valuable product feedback.Grow platform use:Many customers know CricHQ for one or two key features. Well not anymore! CS is dedicated to making sure every customer understands, and takes advantage of, the full CricHQ platform. Helping us get more and more matches onto the world's largest digital platform for cricket.Keep happy customersWe want to make sure no one ever feels left out as our user base continues to grow. Customer success will work to create delightful experiences that maintain engaged customers who not only want to stay with CricHQ, but want to spread the good news to all of their friends, family, and other colleagues involved in cricket. Show less

  • Assistant Operations Manager

    May 2017 - Jan 2018

  • Assistant Manager - Global Accounts

    Apr 2017 - May 2017

  • Customer Success Manager

    May 2016 - Apr 2017
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  Www.insportsnetwork.com

  Jan 2018 - Jan 2023

  Assistant Promotions Manager - Cricket
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  CricClubs

  Jun 2018 - now

  Cricket like never before!CRICCLUBS, a leading cricket technology platform who are helping clubs, academies, tournament organisers, state associations, national governing bodies for the betterment of cricket activities from standard level to digital world. We help you to digitalise your cricketing activities with below mentioned features.1. LIVE Online Scoring2. LIVE Video Streaming 3. Overlay for projecting scorecards4. Custom Domain & Websites 5. Mobile Application6. Data Migration7. Jerseys & Caps8. Hard tennis balls 9. Mileage to sponsors10. Player communication11. Ads free league page And much more to customise.....Thank you Prasanth ChittethAsst Manager - Sales & Marketing www.cricclubs.comContact: +91 8111 968 916Email: prasanth@cricclubs.com Show less

  • Customer Success Manager

    Jan 2023 - now

  • Customer Support Executive

    Aug 2021 - Aug 2023

  • Asst Manager - Sales & Marketing

    Jun 2018 - Jan 2023