Harmeet Kaur

Experience

• 

  The Range

  Jan 2021 - Mar 2021

  Retail Assistant

  • Processed sales, exchange, and refund transactions• Displayed and restocked merchandise• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.• Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.

• 

  Everyone Active - SLM

  Aug 2021 - now

  Providing a quality customer experience across the contract. Managing the team to provide an efficient, helpful and friendly service to customers whilst identifying opportunities to increase their visit frequency through converting and referring their enquiries. Ensuring all customer service KPIs are met. Contract Review and Meetings: Reviewing business needs, including budgets for each site and department and implementing ideas for company profitability.Marketing, Promotions and Audits: Scored a 95% in my recent Retail Audit. Social Media Marketing via Facebook alongside in-reach and out-reach to promote our services. Liaising with the ZOGGS account manager and regional digital content manager about ideas and marketing.Provide leadership and expertise: on all aspects of customer service. Training colleagues on product knowledge, promotions and standards to ensure that monthly and individual KPIs are met. Reduced unresolved incoming queries. Continued Education: Leadership and Management Skills Show less Dependable and highly organised receptionist with 2+ years’ experience in providing exceptional customer service and leading teams within the leisure industry.Operations Coverage: Weekly rotas, end of shift reports, building management and a key holder. Assisting with the swim school and fitness scheme. Dealing with purchases, exchanges and refunds. Efficiently handling phone calls.Retail, Food and Beverage: Meeting income and monthly targets. Agreed retail standards alongside the regional retail manager. Invoices and monthly stocktakes. New product marketing and stock product layouts. Liaising with the regional food and beverage manager.Provide leadership and expertise: on all aspects of customer service to ensure that products and services are successfully marketed and sold. Resolve all consumer issues by offering a prompt knowledgeable service.Continued Education: Pool Plant Operator Certificate Level 3, First Aid at Work Level 3, Emergency Paediatric First Aid Certificate Level 3 Show less

  • Contract Customer Service Manager

    Apr 2024 - now

  • Front of House Manager - Duty Manager - Receptionist

    Aug 2021 - now