Oltion Muco

Experience

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  IDS - Intercom Data Service Group

  Dec 2011 - May 2019

  Supervisor for Teleselling Campaigns (Edison Energia). I dealt with the achievement of targets, staff motivation, operational quality control and all the management part. Responsible for ensuring the achievement of the qualitative and quantitative objectives of the order through the optimal management and coordination of the team entrusted in terms of performance, motivation, training, compliance with rules and procedures and corporate values.Managed 4 teams of 35 operator in 2 different sites Show less

  • Campaign Manager

    Jan 2015 - May 2019

  • Branch Manager

    May 2014 - Jan 2015

  • Floor Manager

    Jun 2013 - May 2014

  • Team Leader

    Jul 2012 - May 2013

  • Sales Agent

    Dec 2011 - Jun 2012
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  Comdata Albania

  Sept 2018 - Aug 2019

  Campaign Manager

  Supervisor for Teleselling Campaigns (Edison Energia). I dealt with the achievement of targets, staff motivation, operational quality control and all the management part. Responsible for ensuring the achievement of the qualitative and quantitative objectives of the order through the optimal management and coordination of the team entrusted in terms of performance, motivation, training, compliance with rules and procedures and corporate values.Managed 4 teams of 35 operator in 2 different sites Show less

• 

  Assist Digital

  Oct 2019 - Jan 2020

  Crm Team Leader
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  Icontact Albania

  Jan 2020 - Sept 2020

  Floor Manager

  Supervisor for Teleselling Campaigns at WIND (FIX AND MOBILE)Handled target achievement, staff motivation, and operational quality controlManaged overall team coordination and performanceEnsured compliance with rules, procedures, and corporate valuesSuccessfully managed 4 teams of 35 operators across 2 different sitesAchieved qualitative and quantitative objectives for the campaigns

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  Newcall Energy

  Sept 2020 - Jul 2021

  Sales Operation Manager

  Startup Founder and Teleselling Campaign SupervisorLed the team to impressive results, surpassing sales targets, and ensuring operational excellenceRecruited and trained 25 team members, fostering teamwork, customer satisfaction, and growth for the startup

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  OraCall srl

  Feb 2021 - now

  Account Manager

  Led team to exceed sales targets, driving significant growth.Successfully revamped a company, improving sales with innovative tactics.Demonstrated strategic leadership, empowering the team for success.Consistently achieved exceptional outcomes, driving growth in diverse environments

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  ORACALL CUSTOMER CARE SHPK

  Jan 2022 - now

  Chief Executive Officer

  Startup Founder and Teleselling Campaign SupervisorLed the team to impressive results, surpassing sales targets, and ensuring operational excellenceRecruited and trained 15 team members, fostering teamwork, customer satisfaction, and growth for the startup