Rishabh Singh

Experience

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  Samsung India

  Apr 2018 - Dec 2019

  Senior Product Specialist

  Provided On Job Technical Training to Engineers covering 20 Warehouse, 15 Service Centres & 2 Subbranch teams.•Audited to Engineers performance at Site to maintain the performance index matrix & gave regular feedback to gain Customer satisfaction rise by 30 %.•Audited to Service Centres & warehouse under following standards to meet the visibility of stock availability by 50%.•Visited dealers, warehouses owners by Understanding any Stock pendency & rigorous Follow-ups of stock shortage report to gain visibility by 80%.•Acted as liaison between Sales & Service Team to support and boost the Customer happy matrix by 70 %. Show less

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  Thunderpod

  Apr 2020 - Dec 2020

  Associate Software Engineer

  Took business requirements and translated them into technical requirement by analyzing the product and maintained the data and metrics to discuss with group of 20 developers.•Collaborated with product & technical team to streamline the operations and created bid & challenges programme to revamp the user experience by 80 %.•Supported Product team to gather and analyse the requirement in Trello to ensure management & planning of tasks for multiple stakeholders in a single platform by substantially improving the task division by 15 %.•Collaborated with graphics design team for Banners, Poster’s design using Canva and Photoshop to change the UI experience of Application every 7 days.•Liaised with the marketing department to ensure proper advertisement and positioning of new products to increase in platform usage and a 10% growth in revenue through the implementation of data-driven strategies.•Managed the company website by designing and developing the frontend of by using React Js. Show less

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  Cygnet Infotech

  Feb 2021 - Apr 2024

  Project management

  Develop and manage client portfolio ofproducts and solutions provided.Develop a project plan and managedeliverables according to the plan.Product service delivery and stake holdermanagement.Planning, initiating & executing of projectswith various types of integrations (SAP, API,RPA, FTP, etc.)Successfully execute onboarding processesas per the agreed timelines.Team management and trainings.Hold product demonstrations for customerusers and show them how to handle thesolution.E2E client communication with matrix keyholders.Maintaining SLA of the process, handlingescalationsHandle and resolve customers' incidents/requests and queries.Coordinate with internal teams viz; SAP, infrasupport, sales team, product technical team,and various integrator teams.UAT or testing of client provide data for thefurther execution in go-live of project. Show less