Sven Albrecht

Sven Albrecht

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location of Sven AlbrechtCologne Bonn Region

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  • Timeline

  • About me

    Group Technology Advisor at Computacenter

  • Education

    • 1. Gymnasium Berlin-Hellersdorf

      1992 - 1995
      Abitur Physics, English
    • Technische Universität Berlin

      1996 - 1999
      None Technical Computer Science none
  • Experience

    • Computacenter

      Apr 2001 - now

      I am managing several process within managed service operations to approach my costumers and my company goals at the highest reachable level.- design & establish major incident management process in a shared service environment- enhance and design change- and problem management processes- process controlling by KPI, audits and customer reviews - managing change tickets in a shared customer outsourcing service- investigating problem records to enhance quality of service - managing major incidents to reduce impact and regain stable services provided to the customers in a fast and reliable way - establish a 1st level for SAP basis support within an international outsourcing deal- teamlead with 10 employees- consolidation with 1st level Network to a single 1st level support organization - teamcoordinator notebook support- helpdesk agent- trainer for Toshiba, IBM and Fujitsu Siemens notebooks

      • Group Technology Advisor

        Dec 2023 - now
      • Consultant Tools & Processes

        Dec 2015 - Jan 2024
      • ITIL Process Manager

        Dec 2007 - Nov 2015
      • Change & Problem Manager

        Jan 2009 - Apr 2011
      • Escalation Manager

        Jan 2008 - Jan 2009
      • Teamlead SAP basis support

        May 2005 - Dec 2007
      • several positions

        Apr 2001 - May 2005
    • Hoodiebude

      Sept 2024 - now
      Gründer
  • Licenses & Certifications

    • ITIL Expert

      Dec 2012