Sven Albrecht

Experience

• 

  Computacenter

  Apr 2001 - now

  I am managing several process within managed service operations to approach my costumers and my company goals at the highest reachable level.- design & establish major incident management process in a shared service environment- enhance and design change- and problem management processes- process controlling by KPI, audits and customer reviews - managing change tickets in a shared customer outsourcing service- investigating problem records to enhance quality of service - managing major incidents to reduce impact and regain stable services provided to the customers in a fast and reliable way - establish a 1st level for SAP basis support within an international outsourcing deal- teamlead with 10 employees- consolidation with 1st level Network to a single 1st level support organization - teamcoordinator notebook support- helpdesk agent- trainer for Toshiba, IBM and Fujitsu Siemens notebooks

  • Group Technology Advisor

    Dec 2023 - now

  • Consultant Tools & Processes

    Dec 2015 - Jan 2024

  • ITIL Process Manager

    Dec 2007 - Nov 2015

  • Change & Problem Manager

    Jan 2009 - Apr 2011

  • Escalation Manager

    Jan 2008 - Jan 2009

  • Teamlead SAP basis support

    May 2005 - Dec 2007

  • several positions

    Apr 2001 - May 2005
• 

  Hoodiebude

  Sept 2024 - now

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