Charlene Ruell

Experience

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  Wells Fargo Bank

  Apr 1997 - Mar 1998

  Bank Teller

  Assisted customers with banking needs. Audited cash drawer daily.

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  Wendy's of Southern Oregon

  Mar 1998 - Nov 2000

  Creative Specialist

  Assisted with marketing by designing special event coupons and visual merchandising diagrams. Responsible for auditing daily cash sheets for 13 franchise stores.

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  Tekmanagement

  Mar 2000 - Nov 2000

  Accounts Payable, Receivable / Office Assistant / Web Designer

  Responsible for accounts payable/receivable, RMA's, and general office duties. Spearheaded the company's expansion into web design.

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  Northwestern University School of Law

  Dec 2000 - Aug 2012

  Assistant Director

  Admissions Counselor – Acted as a recruiter for domestic and international students. Conducted evaluative interviews. Reviewed and made decisions for over 1200 graduate applications for admission (expertise in international evaluation).International Student Liaison – Processed and issued all non-immigrant Visa documents (via the US Department of Justice and ICE) for over 250 incoming International Students; liaised with the University’s main International Office.Project Manager – Served as lead on numerous projects, including marketing campaigns (via email, CRM, Social Media, and print), streamlining student communications via design of a student portal, and integration of emerging technologies.Database Manager – Managed all incoming student data for the School of Law (5,000 applicants pa), including reporting and auditing, via two extensive databases (ADMIT-M, ORACLE PeopleSoft). Followed IPEDS standards for student reporting.Communications Coordinator – Responsible for creating, editing, and maintaining Social Media and Web presence.Office Manager (2005-2009) – Managed a six person processing staff as well as operations for the Office of Admissions. File Processor: International Degree Programs (2000 – 2005) – Responsible for all aspects of the application process. Show less

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  Petra National Trust

  Apr 2013 - Apr 2013

  Intern

  Shadowed all members of staff within the NGO. Reviewed documents regarding community outreach programmes and prepared a detailed management plan.

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  Dragon Hall

  Jul 2013 - Oct 2013

  Front of House Duty Manager

  (Seasonal Contract) Responsible for overseeing daily activities at Dragon Hall (a Grade I listed museum) including: opening and closing; supervision of volunteers; and visitor, facilities, and Social Media management.

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  Swinton Insurance

  Sept 2013 - Dec 2013

  Inbound Sales Advisor

  (Temporary) Acted as an Inbound Sales Advisor for a long-term campaign at Swinton. Advised over 100 customers daily on policy refunds and insurance coverage issues.

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  RandomSprinkles of Entertainment, Inc.

  Dec 2013 - May 2015

  Creative Director

  Developed management plans for the start-up events planning company for both Social Media and the business in general, acted as web editor, reviewed contracts, and coordinated outreach and e-campaigns within a CRM.

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  Jackson County Vector Control District

  May 2014 - Oct 2014

  Office Administrator

  (Temporary) Office Administrator – Acted as a consultant for bringing the office up-to-date with current technologies and the streamlining of processes. Revised and updated forms to make them more user friendly. Transferred paper processes to electronic formats to increase reliability and ease of use. Acted as a Customer Service Representative by taking phone calls, assisting walk-ins, and entering requests for service into the Sentinel GIS database.Accountant – Processed Accounts Payable, Receivable, and Payroll for 11 Employees via QuickBooks. Increased data security by updating payment and time keeping processes to electronic means, which decreased the error rate and possibility of fraudulent behavior.Web Developer and Editor – Developed the JCVCD.org site from scratch via Drupal CMS. Instituted the use of electronic form gathering to increase the ease of access to services by customers. Implemented the creation of new email addresses, which improved reliability in email deliverability. Show less

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  Play For Peace

  May 2014 - Oct 2014

  Communications Consultant

  Assisted Play for Peace in spreading the word about the organization's mission, programs, and offerings. Projects include issuing press releases, researching channels of distribution for outreach, examining brand security, creating and editing blog posts, and developing a Brand Identity Guide, Style Guide, and Social Media Management Plan.

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  Climate Action Network

  Jun 2014 - Mar 2019

  Head Of Operations

  Acted as the head of the Operations Department, providing an administrative backbone, and contributing to the ongoing administrative growth of the NGO. Human Capital Management – Researched, developed, and implemented extensive Human Resource policies, creating the organization’s first sustainable human capital management structure, which supported rapid growth. Responsible for the development and implementation of onboarding practices, which have helped in establishing and retaining staff. Served as lead and singular HR representative for full-cycle recruitment, retention, and exiting, including leading on evaluative processes, policy management, staff engagement, and resource management.Internship Program Management – Acted as lead for further development of the CAN-International Internship Program, including the development of the Node track, which provides additional capacity to our Regional and National Nodes. In addition, assessed the internship needs for each department and responsible for full-cycle recruitment.Financial Systems – In coordination with the Deputy Executive Director and Finance Manager, helped develop and maintain the organization’s finances, including grants, account management, and memo processing. Developed three databases which increased efficiency and streamlined communication between each party involved, including staff.Technology Development – Lead on technological advancement for the organization including cloud storage solutions, conference calling platform, email administration, listserv administration, HR management system, and website maintenance. Civil Society Engagement and Logistics – Oversaw logistical coordination for the organization, including securing of venues, accommodation, funded participants, and visas when needed. Served as a focal point for the IPCC and acted as a coordinator for UNFCCC negotiation sessions, which convene in a new location each year. Show less

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  CATalyst Council

  Oct 2014 - Jan 2016

  Administrative Assistant

  CATalyst Council is a non-profit organization helping to improve the health, welfare, and value of companion cats.Administrative Assistant – Acted as an assistant within the non-profit organization for all administrative tasks, including account administration, electronic document organization, logistical planning for events and travel, and serving as liaison with the Board of Directors. Additionally, developed administrative and training materials for planned initiatives and programs, which increased the overall reputation of the organization.Financial Management – Managed the CATalyst financial records and accounts, including conducting audits of spending, approving expenses, and monthly reconciliation of accounts. Instituted electronic methods of record keeping that assisted in improving the overall organization of financial records. Social Media and Marketing Coordination – Acted as the point person for all Social Media, Marketing, and PR for the organization. Developed and implemented a yearly Social Media Plan, which assisted in establishing growth goals (all have been met and/or exceeded) and content guidelines. Produced weekly reports that compared analytics and goal progress to assess the effectiveness of campaigns and events.Sponsorship Development – Assisted in the development of sponsorship materials, including leading on design and implementation of an updated sponsorship packet, which increased the effectiveness of potential outreach. Also aided in the ongoing outreach to existing sponsors and partners, while utilizing events and initiatives to build new relationships.Organization Representative – Acted as a representative for the organization by attending key events and meetings, such as the North American Veterinary Community Conference, CatConLA, and the CATalyst Council Annual Meeting. Also conducted site visits with potential partners for planned initiatives to assist in the development of outreach to new communities. Show less

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  Panache.

  Jan 2019 - now

  Sole Proprietor

  Panache. is a unique handmade collection of accessories and decor featuring original artwork that is aimed at brightening a customer’s day one item at a time. Full of whimsy and style, our products inject a bit of sunshine into life.http://www.thisispanache.style/

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  The Replicas Music

  Mar 2019 - now

  Lead Virtual Assistant

  Providing administrative support as well as Social Media assistance for the live music, entertainment, and event production agency.

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  Santa Barbara Wedding Style

  Apr 2019 - Mar 2021

  Virtual Assistant

  Providing administrative support for the blog and event destination website.

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  Clark College

  May 2019 - now

  Art Instructor

  Instructor in various art mediums including paper art (quilling) and surface/textile design.