Melany Sanchez

Experience

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  Estudios Aries Academy

  Jan 2001 - Feb 2003

  Administrator/ Director
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  CompUSA/ TigerDirect

  Feb 2003 - Jun 2013

  B2B Sales Coordinator 5yrs/ B2B Financial and Billing department supervisor/ General Sales Manager
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  PetSmart

  Jun 2013 - Nov 2014

  Store Manager

  Responsible for directing the day-to-day operations of our stores. This role is responsible for coaching, developing, and inspiring associates, upholding our company culture, and enforcing all policies and standards to provide an outstanding Pet Parent experience. Additionally, responsible for meeting the financial goals of the business, overseeing the operations of our Services and ensuring the safety of the live pets in our care. Drive strong leadership and communication skills and provide energetic management to the business. I started as Operations Manager and my primary focus was and still leading the associates within the store. Responsibilities include completing the hiring process, ensuring all associates are trained and developed, and working with the management team to ensure the store is properly stocked and maintained. • Maintain the P&L. Payroll and Reports.• Ensuring the health and safety of the pets in our care• Associate Relations: coaching, performance reviews, succession planning, etc.• Executing all payroll related activities• Ensuring the management team has proper tools to achieve expected results• Providing a positive customer experience• Supporting hiring functions within the store• Executing budget control functions including payroll, shrink, sales, operating expenses, P&L• Commitment to growing our services: Grooming Salon, Pet Training, Adoptions and Pet Care Department. Show less

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  Rent a Center

  Nov 2014 - Nov 2015

  MIT
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  Origins Natural Resources

  Oct 2015 - Sept 2021

  General Manager

  Maintains the total operation. Supervises the shop and employees at a high-volume, million-dollar door. Maximizes the sales and profit opportunities of a professionally staffed, well merchandised, operationally efficient, and cost effective store while exceeding the expectations of the customer. RESPONSIBILITIESSales Achievement & Customer Service• Achieve and maintain sales goals/objectives • Determine and communicate individual sales goals and hold staff accountable for results• Resolve client issues and requests in an efficient and quick manner• Utilize and maintain customer database for phone calls, product launches, events, and appointments in conjunction with the Company's customer registry program• Implement corporate and individual special events program General Management• Maintain a cohesive, cooperative work environment through team building and motivation• Communicate all corporate policies and procedures to staff and ensure compliance • Ensure that all required floor sets, window changes, and collateral placements takes place in a timely manner• Control all store expenses within budget guidelines and review cost center reports to ensure accuracy Staff Management & Development• Recruit, hire, and develop top sales and management professionals and maintain an active candidate pool• Conduct monthly coaching sessions to communicate objectives, set goals, and follow up on progress• Identify and manage performance and/or disciplinary problems and terminations • Administer training programs for selling skills, customer service, products, and operations Operations• Manage all functions to properly open and close the store following Company guidelines and policies• Resolve maintenance issues on a timely basis• Control banking and petty cash expenditures according to established procedures• Plan, coordinate, and execute a complete and accurate physical inventory as required• Supervise the receipt, transfer, and shipments of merchandise Show less

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  ASA College

  Jan 2020 - Dec 2020

  Admissions Representative

  Properly use product knowledge to present program of study to prospect students.Maintain consistent contact and follow-up with students throughout the enrollment cycle. Staff, attend, represent and coordinate outreach/recruiting events such as high school visits, career days, college fairs, and open houses. Demonstrate a thorough knowledge of computers and systems pertaining to Admissions Department. Track files completion for all prospective students.Supervise and monitor performance of community outreach representatives and telemarketers. Show less

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  Fortis College-Miami

  Mar 2021 - Nov 2021

  Senior Admissions Representative

  Selling the value of education. In this role, I qualify, interview, and follow up with students who are planning or changing professional careers. Complying with all Federal, State, accreditation and institutional policies and procedures. Receiving inquiries and conducting outbound phone calls to prospective students. Develop and implement a plan for generating referrals and personally developed leads (PDL's) from, including but not limited to, current students, every phone contact and every interview. Create interest through utilizing the company approved telephone script and scheduling appointments with prospective students and buying committee. Qualify and interview prospects to determine their needs and goals. Conducting admissions presentation utilizing company approved materials. Provide program and institute expectations for successful completion of program. Conduct tours of the facilities highlighting features and benefits related to prospects interest. Follow up on all inquiries that fail to schedule an interview or fail to show for an interview. Enroll students who meet eligibility requirements as published in the schools catalog. Develop and implement an aggressive plan to follow up on all applicants, ensuring that they will start on their scheduled start date. Complete all required forms for enrollment and schedule the Financial Planning Interview. Follow up with students to meet their financial planning interviews and commitment to starting and graduating from school. Comply with all governmental regulations and standards of accreditation as they relate to enrolling students. Show less

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  ASA College

  Nov 2021 - now

  Senior Admissions Advisor

  Properly use product knowledge to present program of study to prospect students.Maintain consistent contact and follow-up with students throughout the enrollment cycle. Staff, attend, represent and coordinate outreach/recruiting events such as high school visits, career days, college fairs, and open houses. Demonstrate a thorough knowledge of computers and systems pertaining to Admissions Department. Track files completion for all prospective students.Supervise and monitor performance of community outreach representatives and telemarketers. Show less

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  WOT Educational Services

  Jan 2025 - now

  Director of Admissions

  As Director of Admissions for a conglomerate of schools under WOT Inc., I lead and streamline the student enrollment process, ensuring a seamless transition from inquiry to enrollment. My role encompasses strategic admissions planning, community engagement, and data-driven decision-making to optimize enrollment outcomes.Key contributions:✅ Managing the full admissions lifecycle, from application review to enrollment completion.✅ Developing and executing recruitment, retention, and outreach strategies.✅ Conducting orientations and school tours to foster positive engagement with families.✅ Strengthening partnerships with community organizations and stakeholders.✅ Ensuring compliance with policies while enhancing operational efficiency through data management.Passionate about student success and committed to providing an exceptional admissions experience, I strive to align our enrollment processes with the organization's mission to expand educational opportunities.#Admissions #EducationLeadership #EnrollmentManagement #StudentSuccess #CommunityEngagement #StrategicGrowth Show less