Chris Beristain

Experience

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  Mississippi State Capitol Visitor Services

  Aug 2018 - Dec 2018

  Intern
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  Mississippi State Senate

  Jan 2019 - May 2020

  Senior Page

  Directed and coordinated junior page activities and responsibilities, as well as provided assistance to State Senators and Senate staff. Trained and supported junior volunteers (hand-picked by senator), resulting in approximately two hundred certified high school students. Worked directly with senators and helped expedite the legislative process on a daily basis.* Troubleshoot mobile devices for senators* Facilitate tasks amongst junior volunteers* Used Excel to document personal information Show less

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  Aaron's Tech

  Dec 2022 - now

  Tech Command Center Analyst

  Responsible for maintaining 99% network uptime for 4,000+ sites across the US and Canada using Palo Alto, Meraki, and NetCloud equipment and dashboards.Collaborated with cross-functional teams to resolve complex issues beyond the scope of work, ensuring timely site support.Managed remote company servers and efficiently handled help desk tickets via the ServiceNow platform within a fast-paced environment.Utilized SolarWinds for resource monitoring and promptly addressed escalations from regional and divisional managers.Monitored diverse networks and systems, including Palo Alto/Meraki SD-WAN, Cisco Meraki, Lenovo servers (Windows Server 2012), vSphere virtual machines, SolarWinds/IPAM, Infoblox NIOS Gridmaster, and VOIP systems.Configured, deployed, and maintained network infrastructure, including Palo Alto CloudGenix ION, Cisco Meraki devices, Cradlepoint cellular devices, and VOIP phone systems.Managed cloud-based vSphere virtual machines, network connections, and participated in data migration processes.Handled technician work orders through Field Nation for various network-related issues. Show less