Tim Fontaine

Experience

• 

  Emmett A. Larkin Company, Inc.

  Mar 2002 - Mar 2007

  Information Systems Analyst

   Maintained networks, servers, PCs, printers, faxes and all peripheral equipment in the office. Installed and configured new hardware and software for pre-existing and new systems.  Provided information systems technical support and customer service for entire back office as well as correspondent offices as a daily routine. Ensured that all System licenses and User Profile information was maintained via Vendor detail and MS Active Directory.  Used MS Exchange for our e-mail system and supported the maintenance and new account creation. Responsible for researching and purchasing computer and peripheral parts, accessories and maintenance kits.  Implemented the Securities Information System (SIS), and supported software systems like FoxTrot, Vantra, Posse and VPN software for back office systems use.  Supported Windows operating systems across the facility. Show less

• 

  Combined

  Jan 2003 - now

  Software Utilization

  Programs:Adobe ProBGELink (Roche)CardioNetCentricity Perioperative Manager (GE Healthcare)Cerner productsCerner SorianCERTEGRA (Bayer)CITRIXDataCare (Roche)Dragon Naturally SpeakingE-Film (Merge Healthcare)EEG (Nihon Kohden America)EndoPro IQ (Pentax)FaxCom Client (BISCOM)FaxCom Suite for Windows Administrator (BISCOM)FirstNetGemServe (Common Cents)HL7 AuditingIntelliSpace Portal (Philips)ISeries MS4 / AS400LanDeskLanDesk RemoteLYNX / E-Map / E-Point (Optum 360)Mailbox ServersMicrosoft Office: Excel, Word, Access, Power Point, Sharepoint MICROS (Common Sense)MS Active DirectoryMicrosoft ExchangeMUSE (GE Healthcare)NetworkingNextgen EPM/EHRNovell GroupwiseNovius LAB (Cerner)OpenLink (Cerner)Outlook PowerScribe (Nuance) PowerShare (Nuance)QML (Telcor)Radimetrics (Bayer)RALS (Alere)RDPSafeTrace (Haemonetics)SAP Crystal ReportsSPM (MicroSystems)Surgical Information Systems SIS Production (Anesthesia scheduling)SYNAPSE /PACS (FUJI) SYNGO Radiology (Siemens)Transfer Center (Central LOGIC)Trauma One (Lancet)Unity Real-Time (Bio-Rad)VisioWindows OS Windows MMCWindows Server 2012 R2XCelera (Philips) XPER (Philips) Show less

• 

  East Texas Medical Center

  Nov 2007 - now

  Supervised Projects, Management, upgrades, support, administration, day-to-day aspects, new product roll-outs and Disaster Recovery options of thirty-one, clinical systems used in various areas of the hospital with a focus in the Radiology, Cardiology, ER and LAB areas in particular. Coordinated software upgrades, Projects and troubleshooting with VendorsConducted Business Analyst duties, advising on improvements Develops install and support procedures for all of IT’s useWrites Disaster Recovery plans, install and troubleshooting documentationResearch system issues, trouble tickets and upgradesApplication developmentManages Help Desk queueStreamline operationsTrained end-UsersOrganized the purchase of new equipment related to the software applications supportedMinimizes redundant workReduces manual workMaintains hospital facility master list with contacts for software support and upgrade coordinationMaintains system security access for all applications supportedBuilds new User access for applications adhering to HIPPA StandardsRevokes User access when required/requestedTest and approve software upgradesPurge outdated files from production serverResearch and merge corrupted patient medical recordsExamined HL7 results for errors and broken communicationFootprints - Service Core (help desk ticketing / physician order entry)Works alongside IT Managers and area Directors to handle issuesBiscom Faxcom - Manages fax server of 48 portsEnable portsRoutes lines to the appropriate portsResponsible for entire build of queuesAdded users into Active Directory GroupsRead Error Logs Show less Maintained all Windows OS PCs across all facilities. Provide technical support for nearly 6,000 devices, across 12 different facilitiesProvide inventory control of laptops, printers, peripherals and their partsConduct widespread software installations and removals via our LANDesk System. Documented Disaster Recovery and Business Continuity options, complying with HIPPA regulations.Works with vendors, Systems Analysts and end-users and business units to make sure issues were handled quickly and/or escalated when necessary.Maintain User account details in MS Active Directory.Educated and trained end users to make sure they were able and ready to use clinical systems correctly and efficiently.Made purchasing decisions for new equipment and advised different teams on hardware specifications and system design best practices.Promoted to Systems Analyst Show less

  • Systems Analyst

    Jan 2013 - now

  • Senior Systems Support Tech

    Nov 2007 - Dec 2012