Yvonne Knight

Experience

• 

  Tameside and Glossop Integrated Care NHS FT

  Jan 2012 - now

  Leverage success contributing to management of business-critical ICT and operational infrastructure. Proactively identify, flag and mitigate service delivery risks or support issues dependent upon severity levels (including major crisis management). Advise on PMO processes and infrastructure; utilise awareness of PMO artefacts, including reporting frameworks and roadmap development to provide centralised PMO support during periods of change. Manage all aspects of ICT asset management and procurement within budgets of up to circa £5m.Key achievements• Defined and executed robust strategic service improvement and technology road maps and five-year strategies.• Improved team performance and technical knowledge having designed, delivered, and monitored training.• Built, maintained, and nurtured relationships with third-party contractors while monitoring and reporting on their performance.• Facilitated ICT PMO and QA service development overseeing change, contract, asset, release, procurement, and budget management.• Advocated for improvements to ICT service delivery and security resilience by promoting use of CISP platform; collaborating on cyber threat information to maintained environment security and confidentiality.• Performed gap analysis between business and technology solutions in previous business analysis role; translated business requirements into functional specifications.• Optimised team performance having trained and mentored in Gold service standards in line with Service Level Agreements (SLAs) and QA expectations.• Oversaw contract management lifecycle - including initial information requests, bid/proposal development, negotiations and management while identifying savings and mitigating cost pressures. Show less I have worked at Tameside Hospital NHSFT for over 12 years in various progressive roles and currently work as the IT Service & QA Manager. I am enthusiastic about leadership and developing skills with teams and providing excellent levels of service. I am passionate about IT, implementing new systems and processes that aid the progression of quality of service. My role involves leading a team of 11 staff within a NHS Trust providing first line IT support and also undertake IT and IT facilitated projects, management of the ITSM tool, IT procurement, IT budget management including capital spend, licensing and maintenance, mobile device management, change management, asset management, management of internal staffing policies and processes across the whole department (approx. 35 staff) and quality assurance, which includes level of service, knowledge and training, processes, guidance and SOP’s (Standard Operating Procedures), and quality of data held within the department e.g. AD (Active Directory) and Exchange.Strengths and achievements:• Planning and implementing IT and IT facilitated projects• Budget management including the reduction of spend across the department• Successfully project managing a number of high level projects such as, implementation of EMIS Community, Windows XP to 2007, Site wide MFD roll out, Lorenzo hardware roll out, Exchange 2007 to 2013 migration, and numerous clinical system upgrades, including PACs and EMIS Pharmacy• Development of the ITSM tool• Completion of NHS Leadership Mary Seacole Programme of works obtaining a Postgraduate Certificate in Healthcare Leadership Show less Provide administrative and secretarial support to the Chair and Chief Executive of Tameside Hospital NHSFT and management of the Executive Director Secretariat.Provide comprehensive, confidential and administrative support to the Chair and Chief Executive and other members of the Executive Team when required including all secretarial duties such and typing, audio dictation, transcription.Manage the working diaries of both the Chair and Chief Executive plus, the Non-Executive Directors and FT Governors of the Trust.Co-ordinate, formulate and minute Executive level meetings including the Trust Board, Governors meetings and Executive meetings.Co-ordinate and management secretariat issues and staffing.Development and management of a bring forward system to aid management of daily, weekly, monthly tasks. Show less

  • ICT Service & Operations Manager

    Dec 2017 - now

  • IT Service & QA Manager

    Jan 2013 - May 2023

  • PA to Chair & Chief Executive

    Jan 2012 - Jan 2013