Dionne Ross

Experience

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  British Army

  Mar 2005 - Dec 2014

  Assistant Practice Manager, Dental Centre Infantry Training Centre Catterick (7 chair practice)and Interim Practice Manager for various smaller sites including Newcastle, Leconfield and Ripon (March 2013 – December 2014)Achievements and responsibilities: • Working and managing multiple sites within the Northern Region liaising with multiple stakeholders, and overseeing the dental health of up to 2000 Service Personnel on one site.• Managed several small teams of 3-19 dental care professionals, including holidays, reports, complaints, mediation, absences, rotas and training.• Conducted welcome and oral health briefs to over fifty infantry recruits at a time and oversaw the smooth running of a recruit intake day.• Responsible for manning, statistics, stores and stationary orders and stock control. • Diary management, typing correspondence and documents, creating presentations and creating meeting minutes.• Undertook training to complete Specialist Dental Radiographers certification.Practice Manager, Dental Centre Newcastle (1 chair practice)(June 2012 – February 2013)Achievements and responsibilities: • Achieved 100% NATO Category 1 of over 800 personnel resulting in the highest dental fitness levels in the entire British Forces by liaising with the commanders to ensure periods of force generation were effectively managed, maximizing the number of personnel who are dentally fit for deployment. • Managed a small team of 3 dental care professionals, including holidays, absences, rotas and training. Show less Dental Nurse, Various Dental Centres in Germany (Based at Celle)(May 2010 – May 2012)Achievements and responsibilities: • Provided chair-side support to many Dental Officers all over Germany in a regional push to improve dental statistics for deploying soldiers in various Battle Groups.• Deployed to Kenya on EX ASKARI THUNDER the 2nd Battalion Royal Regiment of Fusiliers as a Dental Nurse but supported on regimental duties such as communications and supported the duty doctor on morning rounds for unwell soldiers in a field environment.• Completed Dental Practice manager’s course and IOSH course.Dental Nurse, Dental Centre Army Training Centre Pirbright(May 2008 – May 2010)Achievements and responsibilities: • Provided chair-side support to Dental Officer and supported clinics from Headley Court during dental and maxillofacial treatments.• Mentored junior dental nurses in their dental nurse training.• Reception and administrative duties and gave welcome briefs and oral health briefs to recruits.Dental Nurse, Dental Centre Sennelager and Iraq(April 2006 – April 2008)Achievements and responsibilities: • Provided chair-side support to Dental Officer. • A managed specialist clinic such as implants, orthodontics and endodontics. • Reception and administrative duties.• Completed OP TELIC 10b/11a tour (Iraq) as a dental nurse providing dental health care to all soldiers (British and Allies), Locally Employed civilians, civilian contractors and detainees.While in Iraq I promoted an oral health awareness project “Fighting Plaque in Iraq and Beyond” which involved radio, and TV interviews and briefings for up to 500 soldiers at a time. This had proven effective at reducing the number of Dental Casualties reporting sick for preventable diseases, therefore saving money and lives being risked in dental casualty evacuations. Basic Training and Basic Dental Nurse Training, ATC Winchester and Dental Training School Aldershot(March 2005–March 2006) Show less

  • Dental Practice HR Manager (Various sites)

    Jun 2012 - Dec 2014

  • Registered Dental Nurse

    Mar 2005 - May 2012
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  FORRES DENTAL CARE LTD

  Sept 2015 - Jan 2016

  Registered Dental Nurse

  Achievements and responsibilities:• Providing chair-side clinical support to the dentist on Saturday clinics.• Operating and maintenance of dental surgery and X-ray equipment.• Ensure infection prevention protocols are carried out.• Emotional support for patients. • Preparation of equipment and materials for each treatment.• Administrative support for the dentist.

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  The Cleaner Moray

  Jun 2021 - Jan 2022

  Housekeeper
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  Joint Force Alba: ex-military recruitment in Scotland

  Jan 2022 - Mar 2023

  Supported Ex Armed Forces candidates and Service leavers find meaningful employment with SMEs in Scotland. Thriving on engaging with people and being passionate about supporting fellow veterans drove me to resource and interact with candidates.I did this by learning more about individual candidates and by being able to interpret their military experience into civilian business understanding. This supported the facilitation of connections for the right candidates with the right roles. Show less

  • Recruitment Specialist

    Feb 2022 - Mar 2023

  • Business Administrator

    Jan 2022 - Feb 2022
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  Officers' Association Scotland

  Mar 2023 - Nov 2023

  Employment Consultant (North)

  Supporting Serving Officers, Service Leavers’, Veterans and Military Spouses seeking employment in Scotland.• Liaising with the military bases, military resettlement teams and veteran’s services across the North of Scotland, promoting the services of the Officers Association Scotland.• Providing bespoke advice and support to clients who are seeking employment having left the Armed Services.• Developing individualised support packages that meet the client’s needs enabling them to develop their journey towards employment.• Helping to create and develop a multitude of needs-led training provisions through the means of webinars and practical workshops and events. • Supporting military families in their transition journey. • Facilitating networking opportunities and events for clients.• Provide employment advice and assistance to clients by using the developed network of employers and recruitment specialists.• Establishing and nurturing relationships with employers, head-hunters and recruitment consultants with a view to encouraging them to advertise their vacancies to OA Scotland clients. Show less

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  Hanover (Scotland) Housing Association Ltd

  Dec 2023 - now

  Human Resources Business Partner FTC until June 2024

  • Spearheading the creation, development and implementation of strategic and sustainable recruitment, resourcing and retention plans and policies. • Managing and developing existing systems to enable efficient recruitment processes, devising innovative recruitment and onboarding strategies and promoting a strong ethos of mentoring and development.• Proposed, implemented and assessed 20% pay uplift for £10,000 a month for all care staff to assist with recruitment activities and drive down costs of agency staff which was reduced from £25000 a month, which resulted in being presented an award for Service Delivery.• Rolled out of ‘retention payment’ and ‘refer a friend’ scheme to support recruitment in care projects.• Collaborating with external organisations and internal teams to foster new relationships and engage with local talent. Secured £26,000 of funding to support underemployed people into our workplace through a Scottish government grant (MERI)• Devising a brand awareness strategy to promote both Hanover Scotland’s services, career opportunities and employee experience.• Fostering best practice ways of working, utilising data, systems and analytics to enhance workforce planning and share the business passion for championing employee wellbeing and EDI, promoting initiatives that improve the workplace. Show less