
Michael Nilsson
Support Engineer

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About me
MFS Security Program Manager at Ericsson
Education

Kristianstad University
2001 - 2002Master Embedded Systems
Blekinge Institute of Technology
1998 - 2001Bachelor of science Telecommunications
Experience

Metrima AB
Nov 2003 - Mar 2007Support EngineerSupport Engineer and Solution Integrater on a system to read heat-, electricity-, gas meters etc. Also responsible for educating inhouse and customers on the product.

Ericsson
Mar 2007 - nowCoordination of services and PM/Team leader in the services activities. Includes resource management, budget/quotations handling, handling any escalations within services etc. This position also handles FNI(/FOA) projects and the preparations of those in team with prepare deployment activities, resource management, DU SPOC, escalation handling, DU liason to CU project and customer during FNIs/FOAs and more.I primarily work within BSS area and products. Ericsson Mobile Money UMI Tests Handle escalations and customer cases that demanded higher attention. Also make sure that fixes are delivered timely and that communcation is up with market units on open issues. Convergent Charging Testing Third Line Support Engineer on Charging Systems.
MFS Security Program Manager
Jan 2021 - nowICT Program Director
Sept 2018 - Jan 2021Service Delivery Project Manager
Jan 2012 - Jan 2021UMI Tester
Jan 2011 - Jan 2012Acting Operative Support Responsible OLM & DDS
Jun 2010 - Dec 2010Systems Tester
Jan 2010 - Jun 2010Support Engineer
Mar 2007 - Dec 2009
Licenses & Certifications
- View certificate

Project Management Professional (PMP)®
Project Management InstituteDec 2020
Volunteer Experience
Board Member
Issued by Örlogsstadens Floorball Club on May 2010
Associated with Michael NilssonBoard Member
Issued by Drottningskärs IF on Jan 2014
Associated with Michael Nilsson
Languages
- swSwedish (mothertongue)
- enEnglish (fluent)
- geGerman (non-fluent)
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