Michael Nilsson

Experience

• 

  Metrima AB

  Nov 2003 - Mar 2007

  Support Engineer

  Support Engineer and Solution Integrater on a system to read heat-, electricity-, gas meters etc. Also responsible for educating inhouse and customers on the product.

• 

  Ericsson

  Mar 2007 - now

  Coordination of services and PM/Team leader in the services activities. Includes resource management, budget/quotations handling, handling any escalations within services etc. This position also handles FNI(/FOA) projects and the preparations of those in team with prepare deployment activities, resource management, DU SPOC, escalation handling, DU liason to CU project and customer during FNIs/FOAs and more.I primarily work within BSS area and products. Ericsson Mobile Money UMI Tests Handle escalations and customer cases that demanded higher attention. Also make sure that fixes are delivered timely and that communcation is up with market units on open issues. Convergent Charging Testing Third Line Support Engineer on Charging Systems.

  • MFS Security Program Manager

    Jan 2021 - now

  • ICT Program Director

    Sept 2018 - Jan 2021

  • Service Delivery Project Manager

    Jan 2012 - Jan 2021

  • UMI Tester

    Jan 2011 - Jan 2012

  • Acting Operative Support Responsible OLM & DDS

    Jun 2010 - Dec 2010

  • Systems Tester

    Jan 2010 - Jun 2010

  • Support Engineer

    Mar 2007 - Dec 2009