Ingrid Scatena

Experience

• 

  Casto Travel

  Jan 1997 - Jan 2009

  Delivered outstanding support to internal and external customers, answering travel-related questions and providing assistance with Apollo and Cliqbook (now SAP Concur Online Booking Tool). Implemented and maintained travel policies and client profiles in Profolio and Cliqbook, creating custom scripts and check rules to meet a variety of travel-related needs for Concur Travel and Concur Travel & Expense clients. Serviced customers at Netscape, Synopsis, and Informix by processing airline ticket orders and answering questions with professionalism and sensitivity.

  • Automation/Support Specialist

    Jan 2000 - Jan 2009

  • Onsite-Corporate Reservation Agent

    Jan 1997 - Jan 2000
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  SAP Concur

  Jan 2009 - May 2024

  Led a team of 8 Implementation Project Managers to achieve company-wide objectives, setting team goals aligned with Executive KPIs. Managed implementation projects, providing thorough and efficient execution that allowed the team to assist other departments with backlog, while overseeing high-security customer projects due to government clearance and partnering with Onboarding to review contracts and new orders. Also played a key role in cross-functional initiatives, defining and implementing departmental processes, collaborating to develop a travel data deletion process, and liaising with Government Marketing to create policies and procedures for Travel Management Companies (TMCs). Show less

  • Innovation Project Manager

    Jan 2022 - May 2024

  • Implementation Project Manager

    Jan 2009 - Jan 2022
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  CI Azumano Travel / Business

  May 2024 - now

  Implementation & Project Manager