Kate Giunta

Experience

• 

  Merion Matters

  May 2007 - May 2009

  Job Fair Sales Associate
• 

  Berger Rental Communities

  Sept 2009 - Sept 2010

  Community Manager

  Manager at Goshen Manor Apartments

• 

  Hankin Apartments

  Sept 2010 - Sept 2020

  •Oversee Community Managers, Assistant Community Managers and Leasing and Marketing Professionals at multiple sites to ensure all policies and procedures are followed in accordance with Hankin Apartments guidelines as well as relevant industry standard laws including Federal Fair Housing, ADA and local laws.•Oversee and manage all functions of multiple leasing offices including scheduling, touring, lease signings, move in and move out procedures, evictions, renewals, accounts receivable, etc.•Assist in developing the annual budget, marketing strategy and business plan for each community.•Meet or exceed defined benchmarks and operational goals and objectives including resident retention, occupancy percentage, conversion ratios, delinquency rates, etc.•Identify, define and work with Tenant Services Managers on capital improvements required for the upcoming year, deferred maintenance and 3rd party vendor contracts•Work closely with Tenant Services teams to ensure all maintenance related issues are in the system and follow up procedures are in place.•Collaborate with Residential Operations and Residential Marketing Managers on the implementation of social media, brand reputation and additional marketing efforts as needed.•Demonstrate strong customer relationship management to the team to ensure staff is proactively engaged with resident issues and prospect inquiries.•Collaborate with Residential Operations Manager for all software system troubleshooting and training•Ensure properties are pristinely maintained including models, clubhouses, common areas and amenities.•Stay up to date on industry trends, evolving resident needs and the competitive marketplace in general. Show less - Oversee all community operations (capital improvement projects, collections, evictions, lease administration, lease renewals, service contracts, and marketing) of a portfolio of 300+ residential apartment homes- Provide superior customer service to residents, as well as prospective residents- Increase revenue, reputation and profitability of the community- Develop, mentor, and manage a high-performing, cohesive team - Minimize turnover by enhancing resident satisfaction - Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up- Maintain positive relations with all community vendors- Analyze direct competition through in-depth market surveys- Maintain integrity of community by monitoring community events, social media and overall community appearance Show less •Assist Community Manager in ensuring all Hankin Apartments policies and procedures are followed, as well as relevant industry standards and laws (Federal Fair Housing, Americans with Disabilities Act and local housing laws)•Assist Community Manager is overseeing resident communications, work order and accounts receivable processes as well as delinquency procedures.•Collaborate with Tenant Services team to ensure work orders are recorded, updated and follow up in a timely manner.•Manage and track prospect traffic to ensure timely follow-up.•Work closely with the team to be sure that tours are conducted in a consistent and professional manner – touching on fair housing, highlights of community, amenities, etc.•Collaborate with Community Manager on resident events, implementation of social media, brand reputation and additional marketing efforts as needed.•Demonstrate strong customer relationship management to the team to ensure staff is proactively engaged with resident issues and prospect inquiries.•Stay up to date on industry trends, evolving resident needs and the competitive marketplace in general. •Work with the team to ensure all leases are processed in a timely manner and ready for Manager review•Ensure all lease renewals are processed in a timely manner •Walk the property to ensure model units, common areas, amenities are in pristine condition Show less

  • Senior Community Manager

    May 2018 - Sept 2020

  • Community Manager

    Mar 2012 - Apr 2018

  • Assistant Residental Leasing Manager

    Sept 2010 - Mar 2012
• 

  Jefferson Apartment Group

  Sept 2020 - Dec 2021

  Community Manager
• 

  Morgan Properties

  Dec 2021 - now

  • Senior Property Manager

    Apr 2024 - now

  • Property Manager

    Dec 2021 - Apr 2024