Mina Erian

Experience

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  COPTIC MISSION HOSPITAL

  Aug 2009 - Aug 2011

  Information Technology Manager

  Oversaw and coordinated technology direction and strategy, process and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. Established goals, objectives and daily work plans for the entire IT infrastructure of the organization. Enhanced existing systems with updates, complimentary systems or complete replacement.Led special projects, managed vendors, consultants, & internal IT teams to successfully execute projects on-time, within budget; ensured they met strategic business requirements.Maintained inventories, conducted on-site training to promote efficient operations, and answered questions to avoid or resolve systems-related problemsConsistently worked with the QA team to identify and implement quality improvements resulting in reduced time to test and higher confidence in results through automation and tools.Recruited, hired and on-boarded new Support Team members. Identified performance gaps and procured the necessary training to enhance the knowledge and skills of team members.Directly supported the IT operations for 30 different physical sites. Cross-lined all best practices and lessons learned to each facility in order to keep a cohesive system.Conducted process audits at locations based on the audit schedule and current performance. Slashed the number of audit non-conformances through advanced preparation. Show less

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  MARA-ISON TECHNOLOGIES

  May 2012 - Dec 2012

  COUNTRY DELIVERY MANAGER

  Successfully managed the Airtel/IBM account as well as all of the infrastructure servers and the troubleshooting/support of end-user problems. Authored frequent reports that shared the operational status with management. Delivered world class solutions to satisfy customer requirements in service level agreements. Deployed ITIL framework throughout all IT functions. Streamlined IT processes and equipment which led to a 70% increase in overall productivity.Quickly resolved complex issues acting as the first and only point of contact for client interactions to maintain one voice to the customer.Developed excellent rapport and transparent lines of communication with each client. Proactively anticipated their needs for service and other end-user support. Show less

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  TeleApps

  Jan 2013 - Aug 2014

  Project Manager / Business Development Manager

  Remained composed in highly-charged system failure scenarios. Analyzed clues, listened to customers, and, utilized superior solution-oriented problem-solving skills to achieve innovative solutions that consistently moved issues from critical, to manageable, to stable systems.Developed rapport with the customer base by handling difficult and sensitive issues with professionalism, seeing through to resolution.Boosted first time pass rates during testing by 30% by seamlessly transitioning support functions to an offshore team in India. Transferred best practices, knowledge and other information crucial to a successful launch.Monitored project status and reported project details to senior and executive-level management.Slashed operating costs by 25% annually through the identification of cost and time savings measures within all IT infrastructure and web applications/sites; saved hours of processing time through the automation of key tasks.Actively pursued new business development leads within the community. Showcased and highlighted the benefits of a long-term partnership. Show less

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  SyCom Technologies

  Aug 2014 - Mar 2020

  Director Of Information Technology

  Developed constructive and cooperative working relationships with IT Staff and provided technical guidance, work expectation, training, appraising & recruiting.Directed all IT functions including, hardware, Software, operating systems, data processing & other information management activities.Prepared IT Budgets & oversaw all controlled expenditures.Main point of contact for all IT related vendors.Managed Global data networks and applications for cloud and on-premise hybrid networks.Setup and implemented business continuity and disaster recovery plan, with continues evaluation and monitoring.Oversaw the process of Selecting and implementing ERP systems.Instrumental to achieving company mission and vision using effective and efficient technologies.Performed Biannual assessment of all IT functions, including hardware, software and cloud-based system to determine effectiveness and consequently making strategic upgrades.Implemented industry best practices to achieve highly secured environment. Show less

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  The Orange Crew

  Jul 2020 - Jul 2021

  IT Solutions Architect

  Enhanced IT infrastructure by migrating server and desktop workloads to the cloud, while serving as last line of support for all technical issues. Increased MSP revenue through successful POCs to win new contracts designed cloud IT environments to meet business needs while maintaining the fine balance between performance and cost.

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  GDR Group, Inc.

  Jul 2021 - now

  Systems Solution Engineer