Clement Cha

Experience

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  IKEA Group

  Jul 2015 - Aug 2015

  Part-time Employee

  - IKEA magazine postman around Hong Kong Island

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  Starbucks Coffee Hong Kong

  Sept 2016 - Mar 2017

  Part-time Barista

  - Greet customers with a friendly attitude and help with any queries.- Prepare a variety of coffee drinks, along with pastries and cookies.- Serve customers on the tills for purchases and returns.- Deal with various payments such as cash, octopus, credit card, digital wallet, coupons, etc., to make sure the balance is the same as the transaction records.- Restock products and make sure shelves and fridges look tidy.- Check stock is in-date and remove out-of-date products as needed.- Upsell related products based on customer orders.- Ensuring purchased products are nicely presented.- Deal with customer complaints patiently.- Participate in internal training on Mixology and Customer Service skills. Show less

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  Marks and Spencer

  Oct 2018 - Nov 2018

  Part-time Sales Advisor

  - Responsible for Food & Beverage department and Menswear department.- Greet customers with a friendly attitude and help with any queries.- Serve customers on the tills for purchases and returns.- Unload stock from the wholesaler and store or put it on shelves as needed.- Restock products and make sure shelves and fridges look tidy.- Check stock is in-date and remove out-of-date products as needed.- Deal with customer complaints patiently.

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  MyiCellar 雲窖

  Nov 2018 - Feb 2021

  MyiCellar Limited is a wine & spirits trading company which is also involved in trading of other types of alcoholic beverages such as craft beers, sake, liquor, etc. It's a start-up company that runs its own e-commerce platform along with a variety of offline events.- Managed relationships with 50+ vendors, overseeing product sourcing, pricing negotiations, andcampaign coordination.- Contributed to a 10% increase in sales within the first year by expanding promotional activitiesand loyalty programs. Show less

  • Purchasing and Marketing Clerk

    Nov 2020 - Feb 2021

  • Event, marketing & operation clerk

    Nov 2018 - Nov 2020
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  Hargreaves Industrial Services (HK) Ltd

  Sept 2021 - Dec 2021

  Safety Supervisor

  The Hargreaves Industrial Services is a global provider of support services to the environmental and industrial services. They are one of the engineering and maintenance provider of power generation and heavy industrial sectors for the CLP Group, the biggest electricity provider in Hong Kong.- Conducted 2+ safety inspections per day, generating daily reports and compiling monthlysummaries.- Ensured 100% compliance with safety regulations, contributing to zero workplace incidents over4 consecutive months.- Delivered safety awareness sessions and collaborated with engineers to implementrisk-reduction strategies. Show less

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  Besteam Personnel Consultancy Limited

  May 2022 - Jun 2022

  Contract Clerical Assistant

  Contract work with Italian Italian Trade Agency (ITA) - Hong Kong OfficeThe Italian Trade Agency is the Governmental agency that supports the business development of our companies abroad and promotes the attraction of foreign investment in Italy.- Conducted market research for Italian brands entering the Hong Kong market, producing 2research reports per week on industries including marble, yachts, water filters, and fashion.- Assisted in script editing for HOFEX 2021, ensuring clear and compelling messaging forpromotional events.- Provided data insights to support trade negotiations and market entry strategies. Show less

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  WEINS Auto Group

  Aug 2022 - now

  Call Centre - Sales Representative

  The WEINS Auto Group is one of the largest automotive groups in Canada, running 15 dealerships across Ontario, employing over 1,500 people group-wide, and selling over 25,000 vehicles per year.- Managed an average of 260 customer inquiries per month, resolving service and sales-related requests.- Scheduled 45-50 appointments monthly, converting 43% of booked appointments into actual sales, accounting for approximately 10% of all inquiries.- Maintained customer records and tracked conversion rates, assisting in optimizing sales performance.- Liaised with the sales team to enhance customer retention strategies and drive service efficiency. Show less