Andrea Scott

Experience

• 

  Coisceim

  Jan 2005 - Jan 2011

  Brand Ambassador, Dance Teacher & Choreographer

  - promotion of company's brand at events, competitions as well as via online means- social media and content marketing- class and events management and scheduling- travel arrangements (local and international), flights, coaches, hotels and venues booking- ensuring budget is set and strictly met- fundraising- administrative support to the external principal- stage management

• 

  Penzion Slezsky Dum

  Jan 2005 - Jan 2011

  Operations Supervisor & Marketing Executive

  - support to the general manager to ensure smooth running of daily tasks and during busy periods- staff rostering, deliveries management, system overview, revenue and budgeting, administrative support- brand promotion and marketing strategy implementation- ad hoc duties such as front house duties and waitingPlease note that I was not located in Jesenik permanently, however, I traveled back and forth most weekends and I spent all holidays in the hotel to enhance the effectiveness of my position. Show less

• 

  SAID.NET LIMITED

  Mar 2007 - Aug 2011

  Sales & Marketing Executive

  - providing online support to the managing director and staff- issuing quotes and proposals, processing orders and drafting contracts- assisting with customer queries over the email- managing incoming leads & scheduling follow up calls- maintaining and growing relationships with current customers- raising company's profile via website and social media- organizing email campaigns and designing surveys- evaluating and boosting company's online presence via analytic and SEO- analyzing trends and competitors to help with company's development Show less

• 

  Bleu Bistro

  Sept 2011 - Nov 2011

  Waitress/Reservations Manager

  - welcoming and seating guests, presenting menus, making recommendations about food and wines, taking orders, serving food and beverages (including making tea and selection of coffees)- managing telephone enquiries and finalising seating plan- handling deliveries- collecting all payments, managing invoices- handling customer complaints

• 

  The Cliff Townhouse

  Nov 2011 - May 2012

  Front of House/Administrator/Reservations Agent

  - welcoming guests on arrival, checking guests into and out of the hotel, allocating rooms and handing out keys, preparing bills and taking payments, answering questions about facilities in the hotel and the surrounding area and dealing with complaints or problems- answering visitors inquiries about the company, directing visitors to appropriate contacts, arranging appointments for guests to meet with company staff- sorting mail, answering incoming calls, creating and maintaining spread sheets, creating word documents, merging documents for mailing, entering formulas into spread sheets, entering data in to a customer relations database- management of all hotel and restaurant bookings and private dining enquiries Show less

• 

  Jurys Inn Hotel Group

  May 2012 - Feb 2015

  - Managing the group reservations team for Jurys Inn - Republic of Ireland- Dealing with all conference queries, negotiating rates, creating contracts, ensuring legal terms and T&C’s are agreeable by both client’s and company’s side, managing relationships with clients, tracking and payments chasing, providing and updating invoices- Creating and maintaining Standard Operation Procedures and ensuring they are communicated to followed by the team- Dealing with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all time- Ensure the department is always staffed appropriately according to workload- Being aware of potential highs and lows in the business and planning for them. - Creating an environment where staff are encouraged to maximise sales- Be aware at all times of the current business targets, actual, budgeted and forecasted business levels for the company and to focus on achieving these- Agreeing objectives for self and team development in line with department objectives- Keeping the team up to date about departmental, hotel and company activities through daily communications, including financial feedback- Auditing team standards and customer feedback carrying out appropriate actions for improvement- Developing Reservations Agent’s skills & knowledge through coaching sessions, call feedback and regular one to ones- Communicating and cooperating with all management and colleagues in all departments- Delivering training on H&S, legislation and new initiatives as required. Show less - managing reservations for Dublin, Galway, Cork and Limerick- working together with sales and revenue teams to achieve business targets and budgets- promoting and up-selling properties services to maximise facility usage- providing support to all team members and overseeing daily duties in office- providing complete training to new staff- working and co-operating with colleagues to enhance the guest experience at all times- enhance the customer experience by delivering on a sales through service mentality- promoting the properties services throughout the Inn to maximise facility usage.- identifying and communicating all sales leads to the department manager- awareness of the current business targets, actual, budgeted and forecasted business levels and to focus on achieving these- ensuring all adjustments are made in line with company procedures, pre payment is made in advance of group arrival where previously agreed- ensuring each group has a signed copy of Jurys Inn group standard terms and conditions- ensure each hotels property management system (PMS) accurately reflects the requirements of each client, and PMS reflects contracted terms and conditions per group and that room numbers holding are in line with most updates.- PMS system is to be maintained in line with agreed standards, ensuring that PMS and ORS balance across all properties. Show less - welcoming guests on arrival, checking guests into and out of the hotel, allocating rooms and handing out keys, preparing bills and taking payments, answering questions about facilities in the hotel and the surrounding area and dealing with complaints or problems- answering visitors inquiries about the company, directing visitors to appropriate contacts, arranging appointments for guests to meet with company staff- sorting mail, answering incoming calls, creating and maintaining spread sheets, creating word documents, merging documents for mailing, entering formulas into spread sheets, entering data in to a customer relations database- handling city ledgers as well as large number of invoices- ensuring smooth running of meetings in house as well as finalising details for arriving groups- managing and promoting company’s loyalty programme for customers- providing training to new and current staff and motivating staff to up sell Show less

  • Group Reservations Team Leader/Conference Coordinator

    Jun 2014 - Feb 2015

  • Corporate & Group Reservations Administrator

    May 2013 - Jun 2014

  • Front of House /Individual Reservations Agent/Jurys Rewards Champion

    May 2012 - May 2013
• 

  EBS d.a.c.

  Apr 2015 - Apr 2016

  Customer Service Specialist

  - Professional handling of all customer queries at the counter, via phone and email- Meeting all set deadlines- Proven track of exceeding targets- Creating new opportunities and leads for mortgages, savings & investments as well as for insurance and life protection, cold calling- Daily account maintenance to ensure client’s compliance- Complaints management and resolution- Excellent knowledge of company's products and rates- Master cash & daily cash limits maintenance- Strict compliance with company's and Central Bank's procedures & regulations Show less

• 

  CWSI

  Apr 2016 - Aug 2017

  Inside Sales & Social Media Executive

  - Responsible for raising company's profile via website, trade shows, seminars and social media; organizing e-mail campaigns- Redesign and implementation of new marketing strategy- Assisting in creating promotional material- Continuous market analysis to identify trends, evaluate competitors and match solutions to customer needs- Social media & content marketing, blogging- Research & SEO, web analytics- Assisting with marketing campaigns- Proactively managing both direct and channel accounts- Providing pre, during & post-sales support to clients, vendors and partners- Meeting clients to identify pain points, suggesting appropriate solution & ensuring client's satisfaction at all times- Inbound & outbound calling, lead generation, up-selling and cross selling- Preparing proposals based on project's specifications; responding to tenders- Ensuring CRM (Salesforce) contains accurate information and is up to date- Managing renewals & running license reconciliation reports on a monthly basis to ensure customer's compliance- Product training & certifications Show less

• 

  Royal Academy of Dramatic Art

  May 2019 - Jun 2019

  Assistant Stage Manager

  "The Point of It" directed by Simon Dormandy

• 

  Royal Opera House

  Aug 2019 - Sept 2019

  Production Assistant

  "Agrippina" directed by Barrie Kosky

• 

  Royal Academy of Dramatic Art

  Sept 2019 - Oct 2019

  Video Designer & Content Producer

  "Stoning Mary" directed by Che Walker

• 

  Staunch Stance

  Nov 2019 - Dec 2019

  Video Designer

  Creator of "Staunchiana" - a mural-like narrator of the evening's installation and performance

• 

  Royal Academy of Dramatic Art

  Jan 2020 - Apr 2020

  Escape Room 1 - Gielgud Theatre RADA Short Film "Grapes" RADA Short Film "Hard Pass"

  • Video Designer

    Feb 2020 - Apr 2020

  • 1st Assistant Director

    Jan 2020 - Feb 2020

  • Script Supervisor

    Jan 2020 - Feb 2020
• 

  Prague State Opera

  Sept 2020 - Nov 2020

  Production Assistant

  Tristan and Isolde

• 

  Andrea Scott Video Design

  Oct 2020 - Jan 2021

  Director, Writer, Actor

  Short Film “Anamnesis”Synopsis:Upon seeing her psychiatrist, Ayla is asked to recollect a recent experience that has left her unsettled. As she takes the trip down her memory lane, Ayla’s suppressed unconsciousness awakens.

• 

  Royal Academy of Dramatic Art

  Mar 2021 - May 2021

  Video Designer

  "Against"Directed by Psyche StottDesigned by Simon Kenny

• 

  Grange Park Opera

  Jun 2021 - Jul 2021

  Camera Operator
• 

  The Walt Disney Company

  Jul 2021 - Sept 2021

  Assistant Video Designer

  Beauty and the Beast the Musical

• 

  Almeida Theatre

  Oct 2021 - Jan 2022

  Associate Video Designer

  'Spring Awakening'Directed by Rupert GooldVideo Designer: Finn Ross

• 

  FRAY Studio

  Jan 2022 - now

  Associate Video Designer
• 

  Royal Shakespeare Company

  Jun 2022 - now

  Video Designer

  My Neighbour Totoro