Shankar Singh

Shankar Singh

Lead- CRM operations

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location of Shankar SinghDelhi, India

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  • Timeline

  • About me

    Team Lead - Artech L.L.C (UVINTL) || Ex Deputy Sales Officer- ITC PSPD || Ex-Retail Officer- JK Paper Ltd. || Ex- Lead CRM Operations- Concentrix

  • Education

    • Vivekananda Kendra Vidyalaya

      2009 - 2010
      PCMB Science

      Activities and Societies: Cultural Activities, Anchoring

    • Jagan Institute Of Management Studies(JIMS Rohini)

      2018 - 2020
      PGDM Major: Marketing/ Minor: HR
    • National Institute of Information Technology

      2010 - 2013
      GNIIT Software Engineering Computer Science
    • Jamia Hamdard

      2010 - 2013
      BCA Computer Science

      Activities and Societies: Anchoring and Cultural Activities: Dancing and Singing

  • Experience

    • Concentrix

      Aug 2013 - Jul 2017
      Lead- CRM operations
    • Freepathshala

      Jul 2018 - Sept 2018
      Management Intern

      โ—™ ๐—™๐—ฟ๐—ฒ๐—ฒ๐—ฝ๐—ฎ๐˜๐—ต๐˜€๐—ต๐—ฎ๐—น๐—ฎ is a Gurgaon based NGO building educational opportunities for children of construction workers.โ—™ I along with my other colleagues worked on ๐—ฆ๐—ผ๐—ฐ๐—ถ๐—ฎ๐—น ๐—ฆ๐—ฒ๐—ป๐˜€๐—ถ๐˜๐—ถ๐˜ƒ๐—ถ๐˜๐˜† ๐—ฃ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐—ผ๐—ป ๐—ฏ๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—น ๐—ณ๐—ผ๐—ฟ ๐—™๐—ฟ๐—ฒ๐—ฒ๐—ฝ๐—ฎ๐—ฎ๐˜๐—ต๐˜€๐—ต๐—ฎ๐—น๐—ฎ.

    • Foodshaala Foundation

      Jan 2019 - Mar 2019
      Management Intern

      โ—™ ๐—™๐—ผ๐—ผ๐—ฑ๐˜€๐—ต๐—ฎ๐—ฎ๐—น๐—ฎ ๐—™๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป aims to enable people from low-income communities to meet their basic food and nutrition requirements. โ—™ ๐—™๐—ผ๐—ผ๐—ฑ๐˜€๐—ต๐—ฎ๐—ฎ๐—น๐—ฎ work with low-income communities to facilitate setting up of common kitchens which can serve the local food requirements in a sustainable and empowering manner. โ—™ In addition, ๐—™๐—ผ๐—ผ๐—ฑ๐˜€๐—ต๐—ฎ๐—ฎ๐—น๐—ฎ ๐—™๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป also work towards awareness generation and providing basic health services in order to tackle hunger and malnutrition.๐——๐˜‚๐—ฟ๐—ถ๐—ป๐—ด ๐—บ๐˜† ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐˜€๐—ต๐—ถ๐—ฝ ๐˜๐—ต๐—ฒ ๐˜๐—ฎ๐˜€๐—ธ๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐˜„๐—ฒ๐—ฟ๐—ฒ ๐—ฎ๐˜€๐˜€๐—ถ๐—ด๐—ป๐—ฒ๐—ฑ ๐˜๐—ผ ๐—บ๐—ฒ: โ—™ To conduct a market research to understand the feasibility of running a kitchen insome private budget schools in Nathupur Village (Gurugram).โ—™ To empower communities to become food secure, by meeting their food and nutritionrequirements and influencing shift towards healthier eating habits.โ—™ To prepare and provide meals at low cost, run and managed with involvement andsupport of the local community. Show less

    • Piramal Capital & Housing Finance

      May 2019 - Jun 2019
      Management Intern

      โ—™ ๐—ฃ๐—–๐—›๐—™๐—Ÿ is based on B2B2C (business to developer to customer) model which is a key differentiator. Piramal Capital & Housing Finance Limited aims to capitalize on its relationshipwith top developers and connectors to push its home loan products to potential customers inDelhi-NCR region.โ—™ At ๐—ฃ๐—–๐—›๐—™๐—Ÿ, I got an opportunity to work on a project: โ€œGauge value maximization for the developers and connectors relation for Gurgaonโ€ for 2 months.โ—™ The objective of the study was to gain insights on the developer market and connector marketwho were already associated with PCHFL in Gurugram. The company is relying on the developersand builder channel partners for the lead generation. Thus, it was important to mapand understand these channel partners in terms of business volume generation. ๐—ฆ๐—–๐—ข๐—ฃ๐—˜ ๐—ข๐—™ ๐—ง๐—›๐—˜ ๐—ฆ๐—ง๐—จ๐——๐—ฌ:โ—™ Gain Insights on the developer market and Connector market and its operationโ—™ Understand their customer baseโ—™ Competition analysis amongst Various financing Partners Show less

    • Green Decor

      Jul 2019 - Jul 2019
      Management Intern

      โ—™ ๐—š๐—ฟ๐—ฒ๐—ฒ๐—ป ๐——๐—ฒ๐—ฐ๐—ผ๐—ฟ is one stop solution provider for all of your gardening needs like various kinds of indoor and outdoor plants, gift plants, pots etc.โ—™ ๐—ฃ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ ๐—ง๐—ถ๐˜๐—น๐—ฒ: Understanding marketing tactics and buyer behavior towards natural plant & accessories in Delhi NCR.โ—™ Created different blog content for Green Decor website in order to boost their SEO rankings & gain traffic.โ—™ A complete Competitor Analysis was done at Green Decor to understand thestrength of the competitors.โ—™ Website Functionality was checked as the main business is driven through theGreen Decor's website under which components like Website UI, UX,Payment Gateway, Order Processing, Load speed and Website Communication werechecked to be an edge over the competitors and to ensure smooth CustomerExperience.โ—™ Consumer Survey was done by surveying the respondents at the DELHI NCRNurseries. Show less

    • JK Paper Ltd.

      Jun 2020 - Sept 2021
      Retail Officer

      โ—™ JK Paper Ltd (formerly Central Pulp Mills) a member of HS Singhania Group is originally promoted by Parkhe Group of Pune to manufacture Paper & Paper products. The Company is India's largest producer of branded papers and a leading player in Coated Papers and High-end Packaging Boards.Currently, I am working as a Retail Officer at JK Paper ltd. and I got Dehradun as my territory. As a retail officer my job responsibilities are: โ—™ Developing and managing an efficient distribution network as per Sales distribution planning to improve sales performance. โ—™ Market Mapping and appointing New Distributor.โ—™ Establish brand awareness and relationships with existing and potential customers.โ—™ New Product Launching and communicate new product developments to prospective customers.โ—™ Manage distributor Sales team for Sales Growth. โ—™ Conduct market research to understand competitors and market trends. โ—™ Establish Stock norms at distributors point as per market requirements. โ—™ Increase the visibility of products in the market ยท Increase market share in assigned territory. Show less

    • Spectra

      Sept 2021 - Dec 2021
      Sales Account Manager
    • ITC Paperboards and Specialty Papers Division

      Dec 2021 - now
      Business Development Officer

      โ€ข Wholesalers Account management. โ€ข Enhancing dealers and customer base in Northern Market. โ€ข Product Handled: Cigarette Paper, Newspaper Print Paper, Bible Paper, Decor Paper, Pharma and OGR โ€ข Approaching new customers to expand customer base and tap the untapped market. โ€ข Coordination at Mill. โ€ข Dispatches and Logistics Management. โ€ข Resolve customer complaints regarding sales and service. โ€ข Direct, coordinate, and review activities in sales and service accounting and recordkeeping. Show less

    • Artech L.L.C. (UVINTL)

      Nov 2023 - now
      Sales Team Lead

      As the Lead-International Sales, I leverage research and product expertise to meet customer needs. I strategize to achieve monthly, quarterly, and annual goals, connecting with existing and potential clients daily. My responsibilities include engaging international customers through cold calls and emails, analyzing customer data for effective sales techniques, and providing guidance to team members to ensure clarity in roles and tasks

  • Licenses & Certifications

    • Google Digital Unlocked - Google Digital Garage

      Google Digital Garage
      View certificate certificate
    • TCS Ion Career Edge - Knockdown the Lockdown

      TCS iON LifeLong Learning
      May 2020
      View certificate certificate
    • COVID-19: What You Need to Know (CME Eligible)

      Osmosis - Knowledge Diffusion
    • Communication Strategies for Virtual Age

      Coursera Course Certificates
      Jan 2020
      View certificate certificate
    • Marketing Foundation

      Great Learning
      Jan 2020
    • Employability Test Result - AMCAT

      Aspiring Minds
      Jun 2021
    • Creative Problem Solving

      University of Minnesota
      Jan 2020
    • The Strategy of Content Marketing

      University of California, Davis
    • Personal Branding

      University of Virginia
    • Digital Marketing

      Globsyn Business School
      Jan 2020
  • Volunteer Experience

    • Management Intern

      Issued by Foodshaala Foundation on Jan 2019
      Foodshaala FoundationAssociated with Shankar Singh
    • Management Intern

      Issued by Freepathshala on Jul 2018
      FreepathshalaAssociated with Shankar Singh