Lydia Ann Stanfield Christian

Experience

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  Midland States Bank

  Dec 1999 - Mar 2005

  Commercial Products Specialist

  Corporate Commercial Product Specialist/Manager, 2005Commercial Product Specialist (CPS), 2000 - 2005• User experience documentation and research (GUI), organized product enhancement requests; engaged third party vendor product teams and formalized requests.• Identified and articulated value propositions and created ROI sales tools• Created in-depth competitive product analysis • Product rollouts, conduct and coordinate beta testing, vendor feedback.• Analyzed new product offerings; prepared recommendations and presented to executive committee. • Corporate trainer, motivator, retail and commercial client facing products.• Evangelized client facing products.E-Commerce Administrator, 1999 - 2002 • Oversaw launch of Internet banking products & website.• Developed Internet Cash Management presentation & sales strategies based on knowledge of product & usage capabilities. • Created proposal and marketing templates and set standard for commercial deposit products corporate wide. • Created E-Commerce ROI tool; reviewed customers’ account activity gearing sales presentation specifically to their needs; identified features that drove value proposition. Show less

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  Digital Insight

  Mar 2005 - Apr 2007

  Business Analyst & Digital Treasury Management Sales Consultant

  Business Analyst & Sales Consultant, Online Business Banking, 03/05-07/07 – position eliminated after Intuit acquisition.• Collaborative leadership product development • Developed internal & external communications, training materials & user guides; demonstrated ROI.• Prepared for publication & participated in level one development of Business Banking marketing campaigns• Supported Relationship Managers providing demonstrations • Delivered ACH Prefunding functionality (fewest defects reported for a major release across all product lines) 2007• Analyzed user enhancement requests submitted by 700+ financial instructions• Conducted quarterly Enhancement Review Board meetings • Supported Customer Service, Implementations, DI University & Client Relations with functionality, enhancement and sensitive product issues• Presented pricing recommendations to Corporate Pricing Committee; prepare contract amendment drafts.• Managed Business Banking Intranet channel & Knowledge Base documentation & updates. Show less

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  Intuit

  Jan 2007 - Jan 2008

  Relationship Manager

  • Communicated value proposition to C-level & senior executives• Conducted territory market research, call plans & developed selling strategies• Successfully navigated through complex organization structures • Lead product demonstrations

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  Midland States Bank

  May 2008 - Jan 2011

  Regional VP Commercial Relationships, Commercial Product Manager

  • Relationship manager for large corporate clients managing $130m in deposits.• User experience documentation and research (GUI), organized product enhancement requests; engaged third party vendor product teams and formalized requests.• Identified and articulated value propositions and created ROI sales tools• Created in-depth competitive product analysis • Product rollouts, conduct and coordinate beta testing, vendor feedback.• Analyzed new product offerings; prepared recommendations and presented to executive committee. • Corporate trainer, motivator, retail and commercial client facing products.• Evangelized client facing products. Show less

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  First Data Corporation

  Jan 2012 - May 2012

  Client Consultant, Business Analyst

  Develop, direct, and manage small to large highly complex projects, perform business systems analysis, cost benefit analysis and risks, functional analysis, operational reviews, testing, training, and delivery of product start-ups, deconversions, transfers, new system features and product enhancements.

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  Intuit

  May 2012 - Aug 2015

  Escalation Manager, Digital Banking

  Diligent, innovative problem solver during large-scale service interruptions, fraud and security events, and root cause analysis requests with a demonstrated passion for improving client experience during crucial events. • Articulate user experience and reported impact during outage events to assist with client communications and incident resolution.• Voice of the client during post mortem events to ensure client concerns and preventative actions are addressed.• Develop client facing documentation for root cause analysis requests, articulating complex technical details in terms the client can understand.• Voice of the client and primary client contact during DDoS events and fraud incidents.• Create both internal and external Knowledge Base articles encompassing Fraud Investigation Process, Root Cause Analysis process, Global Outage Process Guidelines and third party vendor information. Show less

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  NCR Corporation

  Aug 2015 - Oct 2019

  Manage Escalations team which supports our clients and internal partners during global events, critical and complex issue resolution, and onboarding new products to ensure the client experience is the best it can be.

  • Application Operation Center Manager and Innovation Catalyst

    Jul 2017 - Oct 2019

  • Manager, Escalations

    Aug 2015 - Jul 2017
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  Finastra

  Oct 2019 - May 2023

  Expert Business Banking Consultant & Product Advisor
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  Alkami Technology

  May 2023 - now

  Commercial Digital Banking Guru