Ross Pfaff

Letter Carrier, Supervisor, Postmaster, Manager, POOM

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Gilbert, Arizona, United States

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Timeline
About me
Program Manager Technical Solutions Integration - USPS
Education
- Amateur Softball Association
  2008 - 2008
  Umpire Advanced Training Camp Fast pitch Softball Umpiring techniques
  Attended the National ASA Advanced Camp in Cincinnati Ohio. It was excellent training given by a cadre some of the best umpires in the world. I was selected to officiate behind the plant on the 18 - under final game of the tournament during that camp.
- United States Army
  1990 - 1990
  Certificate Advanced Non-Commisssioned Officer Academy (ANCOC)
  Senior NCO leadership training given by the US Army.
- State University of New York College at Buffalo
  1995 - 1995
  Post-Graduate Studies Trends and Problems in traffic Safety 4.0
  Activities and Societies: Constructed a driver education classroom training program from scratch. This course of instruction is geared toward attaining certification by the NY States Department of Education as a Driver Education Teacher.
- Erie Community College
  1979 - 1980
  Engineering/Industrial Management
- State University of New York College at Buffalo
  1994 - 1994
  Post-Graduate Studies Driver and Safety Teacher Education 4.0
  Activities and Societies: Constructed in car driver training program This course of instruction is geared toward attaining certification by the NY States Department of Education as a Driver Education Teacher.
- Erie Community College
  1996 - 1996
  Post-Graduate Studies Understanding Drugs 4.0
  I asked for and was granted permission by the NYS DOE to take this course in place of an alcohol related course. With the emergence of driving while impaired, this course helped me to understand the relationship between drug ingestion and impaired driving.This course of instruction is geared toward attaining certification by the NY States Department of Education as a Driver Education Teacher.
Experience
- United States Postal Service
  Apr 1985 - May 1996
  Letter Carrier, Supervisor, Postmaster, Manager, POOM
  Initial entry position into theUS Postal Service
- Microsoft
  Jan 1997 - Jan 2008
  Most Valuable Professional (MVP)
- WNYGVOA
  Jan 2000 - Jan 2013
  Volleyball Official
- Amateur Softball Association/USA Softball
  Mar 2000 - Dec 2013
  Softball Umpire
  During this time frame I travelled throughout WNY and the United States participating in softball tournaments as a softball official.
- National Association of Postal Supervisors (NAPS)
  Jan 2003 - Jun 2013
  President - Branch 27
- United States Postal Service
  Aug 2009 - Jun 2013
  Manager Customer Service
  I oversee a large group of Associate Office Post Offices throughout the state of Arizona.
- United States Postal Service
  Oct 2014 - Oct 2015
  I manage a medium size post office in the desert, 1/2 way between Phoenix and Tucson.
  - Postmaster
    Jun 2013 - Oct 2015
  - Officer In Charge
    Oct 2014 - Jun 2015
- United States Postal Service
  Apr 2017 - Apr 2018
  In this position I oversee a large group of Post Offices in the Arizona District, mainly to the northwest and northeast of Phoenix. Part of the management team working for Postmaster Kathy Hand overseeing the Las Vegas Post Office.
  - Manager, Post Office Operations
    Oct 2015 - Apr 2018
  - Senior Manager Customer Service Operations
    Apr 2017 - Jul 2017
- United States Postal Service
  Jan 2019 - Jun 2019
  Sr Manager Post Office Operations
  POOM 1 in the District office
- United States Postal Service
  Nov 2019 - Apr 2020
  Manager Retail Partners and Services - HQ
  DetailOversee and guide USPS Retail Partners and Programs which provide alternative access for USPS customers
- United States Postal Service
  Aug 2020 - now
  Provides support to the CIO - BSO Client Services team for CIO training and development New position due to reorganization. In this position I oversee customer relationships across the enterprise to include residential, business and mailing customers. Additional relationships include elected government officials and their staff members. Review customer satisfaction data to develop identification of and action plans for improving customer relations. WestPac (Western-Pacific) USPS Area Manager of Marketing, Retail, Business Mail Entry, Business Service Network, Business Development, Customer & Industry Engagement and Consumer Affairs. Marketing Manager for Arizona New Mexico District Executive Postmaster in the Sacramento District, Sacramento CA
  - Program Manager Technical Solutions Integration
    Feb 2023 - now
  - District Manager Customer Relations
    Jun 2021 - Feb 2023
  - Executive Marketing Manager (Area)
    Jan 2021 - Jun 2021
  - Marketing Manager (District)
    Dec 2017 - Jun 2021
  - Executive Postmaster
    Aug 2020 - Jan 2021
- US Postal Service Western Processing Region
  Feb 2024 - Nov 2024
  Election & Political Mail Coordinator
  I served as the subject matter expert (SME) for the US Postal Service Mail Processing Western Region Team. I began the election season working with processing teams, Political & Election Mail creators and mailers, Business Mail Entry Managers, Vice-Presidents and Executive Leadership team to interpret, educate and create training and messaging at all levels of the organization. Performed as a part of the Election Mail Stakeholders Team across the entire enterprise and provided rulings pertaining to Election and Political mail within the scope of the mail processing team. Performed onsite visits and training to management and craft on the rules and regulations related to mail processing of political and election mail for the Unites States elections during the year 2024, including, the general election in November.I started weekly messaging to share best practices and lessons learned, which increased to daily messaging beginning in October to all mail processing stakeholders and sharing information with the executive team across the enterprise. I provided guidance on USPS rules and state laws related to political, election and ballot mailings across the enterprise and worked closely with the USPS Election and Government Mail Services team and the Processing Political & Election Mail team. Show less
Licenses & Certifications
- Driver Education Teacher
  NY State Department of Education
  May 1994
- Driving School Instructor
  NY State Department of Motor Vehicles
  Jun 1988
- Lean Six Sigma - Green Belt
  United States Postal Service
  Aug 2015
- MVP Alumni
  Microsoft Alumni Network
  May 2023
  View certificate
Honors & Awards
- Awarded to Ross Pfaff
  USPS AZ/NM District Engagement Leader of the Year - 2019 United States Postal Service - John DiPeri May 2020 COMMITTED TO CREATING AN ENGAGING WORKPLACENominees for the Engagement Leader of the Year Award have demonstrated through their past and current actions and initiatives that they are committed to fostering a more engaging Postal work culture.Engaging leaders are involved in, enthusiastic about, and committed to creating a more engaging workplace, and positively contributing to successful operational performance.INVOLVED IN… They are concerned about and value employees on… Show more COMMITTED TO CREATING AN ENGAGING WORKPLACENominees for the Engagement Leader of the Year Award have demonstrated through their past and current actions and initiatives that they are committed to fostering a more engaging Postal work culture.Engaging leaders are involved in, enthusiastic about, and committed to creating a more engaging workplace, and positively contributing to successful operational performance.INVOLVED IN… They are concerned about and value employees on all levels. Their actions speak louder than their words: They are actively involved in the art of employee engagement through relationships with employees. They understand the importance of employee engagement and focus on engagement throughout the day. They regularly have conversations with their employees about engagement and ensure employee’s essential needs are met.ENTHUSIASTIC ABOUT… Their excitement for engagement is contagious: They communicate the importance of engagement to other leaders by setting the example in the workplace. They consistently collaborate and share engagement ideas and plans with their colleagues in order to take effective action to sustain a more engaging workplace.COMMITTED TO… They understand the importance their leadership plays in creating a more engaging work environment. This ownership allows them to stay committed to and consistent in their quest to make employee engagement one of their priorities. They encourage employee career growth through developmental opportunities. They follow-up on employee feedback and take necessary action as needed. They have demonstrated their ability to drive business results through interconnection with employees.POSITIVELY CONTRIBUTE… They lead by example and positively contribute to the United States Postal Service. They value the opportunity to connect with employees in a sincere and genuine way. Through their actions, they foster a work environment that ensures all employees can thrive. Show less
- Awarded to Ross Pfaff
  ASA/USA Softball National Indicator Fraternity http://www.teamusa.org/USA-Softball/Umpires/Umpire-Awards/National-Indicator-Fraternity Oct 2007 NIF Certificate 2468This reward program has been available to ASA umpires since 1986. It was originally started as a program for those umpires who have been assigned and officiated in three national championships, but did not qualify or gain approval for International Softball Federation (ISF) certification. Today it is considered the highest level reward program for ASA Umpires, not including the ASA Hall of Fame Umpire classification or ISF certification.
- Awarded to Ross Pfaff
  ASA/USA National Championship Umpire Amateur Softball Association (ASA) Aug 2005 20052006200720092010
- Awarded to Ross Pfaff
  1151st US Army Reserve Forces School (USARF) Senior Instructor of the Year 1151 USARF School/98th Division (TNG) Sep 1989 Same criteria as previous award
- Awarded to Ross Pfaff
  US Army Reserve Senior Instructor of the Year 98th Division (TNG) - US Army Reserve Oct 1988 Selected from a group of Senior Instructors after a series of board interviews.
- Awarded to Ross Pfaff
  Western New York US Army Reserve Forces Soldier of the Year US Army Reserve Oct 1988 Selected by a board of senior NCOs and Officers from a group of my peers nominated for this award. During this year I was instruction the Military Police course at the 206th MP Company (NYARNG) at the Connecticut St armory in Buffalo NY.Prior to teaching that year, I worked with the US Army Training and Doctrine Command (TRADOC) to revise the Reserve Component Military Police School to reduce the garrison "police" duties and add additional focus on field operation and Prisoner of War (POW)… Show more Selected by a board of senior NCOs and Officers from a group of my peers nominated for this award. During this year I was instruction the Military Police course at the 206th MP Company (NYARNG) at the Connecticut St armory in Buffalo NY.Prior to teaching that year, I worked with the US Army Training and Doctrine Command (TRADOC) to revise the Reserve Component Military Police School to reduce the garrison "police" duties and add additional focus on field operation and Prisoner of War (POW) operations. Show less
- Awarded to Ross Pfaff
  1151st US Army Reserve Forces School (USARF) Senior Instructor of the Year 1151 USARF School/98th Division (TNG) Sep 1988 Selected from a group of Senior staff after a series of board interviews and being nominated by my section leader,
Volunteer Experience
- Beta Tester
  Issued by Microsoft on Jan 1992
  Associated with Ross Pfaff
- Alpha & Beta Tester
  Issued by Colorado Memory Systems / Hewlett-Packard on May 1994
  Associated with Ross Pfaff
- Alpha & Beta Tester
  Issued by Symantec on Nov 1990
  Associated with Ross Pfaff
- Cubmaster
  Issued by Boy Scouts of America - Greater Niagara Frontier on Jan 1994
  Associated with Ross Pfaff
- Softball Commissioner
  Issued by Barnabas Athletic Association on Apr 1989
  Associated with Ross Pfaff
- Forum Administrator - MS Office
  Issued by CompuServe on Mar 1996
  Associated with Ross Pfaff