
Luke DePellegrini
IT Support Officer

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About me
Senior Professional Services Consultant at PagerDuty
Education

Kurnai College - Gippsland Education Precinct
2007 - 2008High SchoolAchieved an ENTER of 88.15

Monash University
2008 - 2011Bachelor of Information Technology and Systems Application Development and Networks High DistinctionCompleted a Bachelor of Information Technology and Systems with a High Distinction average result. Focused on programming and software development units while choosing elective units in game development and AI.
Experience

Monash University
Feb 2010 - Nov 2011IT Support Officer• Designing and developing numerous systems using technologies including Microsoft Access, Java, and MySQL• Providing IT system support

Gibsons Groundspread
Sept 2012 - May 2014Application Programmer• Development, design, and implementation of new features and new applications using ASP,MSSQL, HTML, CSS, and JavaScript• Providing IT system support

Southern Rural Water
Aug 2014 - Feb 2018System Improvement Coordinator / ICT Software Developer• Development, integration, and implementation of new features and new applications on web, mobile, and other platforms using PHP, SQL, and other technologies as required• Writing technical and user documentation, and training staff in applications and systems• Project management, implementation, maintenance, reporting, and support for IT systems• Providing system administration support and IT system support as required• Health and Safety Representative, and Fire Warden for the head office Show less

Latrobe City Council
Feb 2018 - Apr 2023Full Stack Developer• Development, integration, and implementation of software solutions on web, mobile, and other platforms using PHP, SQL, React Native, and other technologies as required• Assisting the IT coordinator with management tasks where possible, including managing team meetings, assisting process improvements, and assisting policy implementation• Project management, implementation, maintenance, reporting, and support for IT systems• Writing technical and user documentation, and training staff in applications and systems• Analysing customer requirements and designing solutions to meet customer needs• Managing an IT intern and leading work experience students within the IT team• Providing system administration support and IT system support as required Show less

Luke DePellegrini (Freelance Software Development)
Jul 2018 - nowManager / Owner• Development, integration, and implementation of software solutions on web, mobile, and other platforms using PHP, SQL, and other technologies as required• Analysing customer requirements and designing solutions to meet customer needs, including negotiating requirements to achieve a more successful outcome

PagerDuty
May 2023 - nowSenior Professional Services Consultant
Jan 2025 - nowTechnical Account Manager / Professional Services Consultant
May 2023 - Jan 2025
Licenses & Certifications

ITIL 4 Foundation
PeopleCertOct 2021- View certificate

PagerDuty Customer Service Operations Certification
PagerDutySept 2025 - View certificate

PagerDuty AIOps Certification
PagerDutyNov 2024 
PRINCE2 Foundation
PeopleCertFeb 2019- View certificate

Incident Management Certification
PagerDutyJun 2025 - View certificate

PagerDuty Foundational Practitioner Certification
PagerDutyAug 2023 
PRINCE2 Practitioner
PeopleCertFeb 2019- View certificate

PagerDuty API Certification
PagerDutyJun 2025 
ITIL 3 Foundation
PeopleCertJun 2018- View certificate

PagerDuty Administrator Certification
PagerDutyJun 2025
Volunteer Experience
Volunteer / Overlord
Issued by CGBC on Jul 2010
Associated with Luke DePellegrini
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