Luke DePellegrini

Luke DePellegrini

IT Support Officer

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location of Luke DePellegriniVictoria, Australia

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  • Timeline

  • About me

    Senior Professional Services Consultant at PagerDuty

  • Education

    • Kurnai College - Gippsland Education Precinct

      2007 - 2008
      High School

      Achieved an ENTER of 88.15

    • Monash University

      2008 - 2011
      Bachelor of Information Technology and Systems Application Development and Networks High Distinction

      Completed a Bachelor of Information Technology and Systems with a High Distinction average result. Focused on programming and software development units while choosing elective units in game development and AI.

  • Experience

    • Monash University

      Feb 2010 - Nov 2011
      IT Support Officer

      • Designing and developing numerous systems using technologies including Microsoft Access, Java, and MySQL• Providing IT system support

    • Gibsons Groundspread

      Sept 2012 - May 2014
      Application Programmer

      • Development, design, and implementation of new features and new applications using ASP,MSSQL, HTML, CSS, and JavaScript• Providing IT system support

    • Southern Rural Water

      Aug 2014 - Feb 2018
      System Improvement Coordinator / ICT Software Developer

      • Development, integration, and implementation of new features and new applications on web, mobile, and other platforms using PHP, SQL, and other technologies as required• Writing technical and user documentation, and training staff in applications and systems• Project management, implementation, maintenance, reporting, and support for IT systems• Providing system administration support and IT system support as required• Health and Safety Representative, and Fire Warden for the head office Show less

    • Latrobe City Council

      Feb 2018 - Apr 2023
      Full Stack Developer

      • Development, integration, and implementation of software solutions on web, mobile, and other platforms using PHP, SQL, React Native, and other technologies as required• Assisting the IT coordinator with management tasks where possible, including managing team meetings, assisting process improvements, and assisting policy implementation• Project management, implementation, maintenance, reporting, and support for IT systems• Writing technical and user documentation, and training staff in applications and systems• Analysing customer requirements and designing solutions to meet customer needs• Managing an IT intern and leading work experience students within the IT team• Providing system administration support and IT system support as required Show less

    • Luke DePellegrini (Freelance Software Development)

      Jul 2018 - now
      Manager / Owner

      • Development, integration, and implementation of software solutions on web, mobile, and other platforms using PHP, SQL, and other technologies as required• Analysing customer requirements and designing solutions to meet customer needs, including negotiating requirements to achieve a more successful outcome

    • PagerDuty

      May 2023 - now
      • Senior Professional Services Consultant

        Jan 2025 - now
      • Technical Account Manager / Professional Services Consultant

        May 2023 - Jan 2025
  • Licenses & Certifications

    • ITIL 4 Foundation

      PeopleCert
      Oct 2021
    • PagerDuty Customer Service Operations Certification

      PagerDuty
      Sept 2025
      View certificate certificate
    • PagerDuty AIOps Certification

      PagerDuty
      Nov 2024
      View certificate certificate
    • PRINCE2 Foundation

      PeopleCert
      Feb 2019
    • Incident Management Certification

      PagerDuty
      Jun 2025
      View certificate certificate
    • PagerDuty Foundational Practitioner Certification

      PagerDuty
      Aug 2023
      View certificate certificate
    • PRINCE2 Practitioner

      PeopleCert
      Feb 2019
    • PagerDuty API Certification

      PagerDuty
      Jun 2025
      View certificate certificate
    • ITIL 3 Foundation

      PeopleCert
      Jun 2018
    • PagerDuty Administrator Certification

      PagerDuty
      Jun 2025
      View certificate certificate
  • Volunteer Experience

    • Volunteer / Overlord

      Issued by CGBC on Jul 2010
      CGBCAssociated with Luke DePellegrini