Imran Khan

Experience

• 

  Amaria Pharmacy

  May 2014 - Jul 2016

  • Assigned the tasks of writing original content for Pharmaceuticals Company.• Responsible for developing content for Internet media communications.• Handled the responsibilities of reviewing and editing articles to ensure quality of the articles.• Developed high quality content for e-commerce websites.• Assigned the tasks of writing product descriptions and brand support materials of the organization.• Responsible for conducting research and writing content on a regular basis.• Handled the task of editing and proof-reading content before uploading it on web pages.• Responsible for writing blogs on health products. Show less

  • Content Writer

    May 2014 - Jul 2016

  • Wordpress Developer

    May 2014 - Jul 2016

  • Digital Marketing Manager

    May 2014 - Jul 2016
• 

  Amaria Pharmacy

  Oct 2020 - now

  System Engineer

  • Performs Installation and configuration of computer hardware, software, and peripherals.• Handling diagnoses & troubleshooting system and network problems & providing solutions for hardware, & software faults. Also, provides PC, Windows, & Printer troubleshooting and repair processes.• Resolving technical issues by working with cross-functional teams, including network administrators, database administrators, and developers.• Implementing and maintaining IT support processes and procedures, including knowledge management and incident management.• Involved in Troubleshooting, configuring & managing Active Directory Domain Services on Windows Server 2019.• Providing Voice support like answering support queries via phone, & email. Also, provides on-site & remote end-user services, including help desk & other support services.• Conduct regular training sessions for end-users on the use of hardware and software systems.• Maintaining the IT support knowledge base, including updates and new content.• Reporting & maintaining a high degree of user service for all support queries, adhering to all service level agreements & performing proper documentation. Show less