Brittany Byrns

Experience

• 

  Famous Dave's of America

  Jan 2013 - Aug 2015

  Lead Server

  • Worked closely in a high stress and challenging environment to accurately record orders, serve food, serve beverages and resolve all guest related issues • Provided exceptional, friendly, and fast service to as many as 10 tables at a time

• 

  Victoria's Secret Pink

  Aug 2015 - May 2016

  Campus Marketing Representative

  • Hosted brand awareness events on campus• Created graphics that accurately reflected the brand for social media accounts • Organized partnership with Buffalo Wild Wings

• 

  Famous Dave's of America

  Mar 2016 - Oct 2016

  Hostess

  • Utilized guest service training to greet and interact with guests to make customers feel welcome and enjoy their overall dining experience. Supported management in various duties as requested.• Helped resolve guest service issues through listening and empathetic conversation

• 

  Lucille's Smokehouse Bar-B-Que

  May 2017 - Oct 2017

  Server

  • Delivered outstanding personalized service to all guests including upselling key menu items • Participated in corporate training programs including guest service and guest problem resolution

• 

  Boyd Gaming

  May 2018 - Oct 2019

  • Assisted to develop resort development budgets totaling over $600 million• Developed staff plan containing over 100 departments with 1,800 FTEs / 2,000 employee headcount• Created executive strategic reports for Board of Directors and senior management

  • Non Gaming Revenue Audit/Accounting Specialist

    Aug 2018 - Oct 2019

  • Design and Construction Intern

    May 2018 - Aug 2018
• 

  Club Dolphin Digital

  Feb 2020 - now

  Lead Account Manager