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Mark M.

Mark M.

Protocol & Passages Manager

Followers of Mark M.520 followers
location of Mark M.Barcelona, Catalonia, Spain

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  • Timeline

  • About me

    Founder of Mbamalu Globals Limited | | Project Manager | | Lead Generator | | B2B Business and Sales Development Representative SDR | Customer / Technical Support Specialist | | Contents Analyst | | Risk Specialist

  • Education

    • Cursos CCC | Centro de Estudios Profesionales

      2017 - 2020
      Certificate Cyber Computer Security

      Cybersecurity proficiencyThreat analysis and risk assessmentSecurity protocol implementationNetwork and system securityKnowledge of encryption techniquesSecurity software expertiseAuditing and penetration testing skillsCompliance standards familiarityProblem-solving and troubleshootingEffective communication and teamwork

    • University of the People

      2009 - 2011

    • University of the People

      2011 - 2013
      Bachelor's degree Business Administration and Management, General 4.0

      Activities and Societies: Basket ball. Travelling, and Hospitality Management Bachelor's in Business AdministrationProficient in finance, marketing, operations, and managementStrategic planning and financial management skillsExperienced in operations optimizationKnowledgeable in leadership and business lawFamiliar with entrepreneurship and innovationCompetent in data analysis and decision-makingUnderstanding of global business and tradeStrong communication and problem-solving skillsAdaptable and works well under pressure

  • Experience

    • Nigerian Civil Aviation Authority ( NCAA ) NYSC

      Oct 2004 - Oct 2005
      Protocol & Passages Manager

      Process visa documents for traveling staff.Receive and check-in top official guests from the airport, ensuring a smooth arrival experience.Arrange and manage accommodation for official guests.Coordinate administrative documentation for auditing and maintain organized files.Address and resolve general queries/issues from clients within the agreed timeframe.

    • Vueling Airlines

      Jan 2014 - Jan 2015
      Customer Service Specialist

      Manage passenger bookings and reservations, including modifications and cancellations.Address inquiries and resolve complaints related to flight schedules, baggage handling, and other services.Provide detailed information regarding flight statuses, airport procedures, and travel regulations.Facilitate passenger check-in and boarding processes, ensuring compliance with all documentation requirements.

    • MANGO

      Aug 2016 - Oct 2019
      Customer Service Specialist

      Assist with store-related queries, including stock availability, store locations, and promotions.Provide clear instructions for returning or exchanging items.Answer questions about products, sizes, materials, and availability through various channels such as email, phone, chat, and social media.Handle complaints regarding defective items, delays in delivery, or any dissatisfaction with products or services.Stay updated on the latest fashion trends, new arrivals, and product details.Share detailed product knowledge with customers to help them make informed decisions.Maintain accurate customer records and logs of communications.Process transactions or customer inquiries in customer relationship management (CRM) software. Show less

    • Meta Facebook

      Nov 2019 - Dec 2021
      Content Analyst

      Remove or flag content that violates community guidelines.Audit reviewed content to ensure the highest level of quality and consistency in the moderation process.Monitor and evaluate content for inappropriate, harmful, or abusive material (such as hate speech, graphic violence, misinformation, etc.).Apply Facebook’s policies consistently while analyzing content, ensuring fair decisions based on community guidelines.Provide feedback to policy teams to improve content policies based on new trends or emerging issues. Show less

    • Webhelp

      Dec 2021 - now

      Technical Expertise In-depth knowledge of relevant products, systems, ortechnology.Problem-Solving Ability to diagnose and resolve technical issues efficiently.Communication Skills Clear and concise communication of technical information tonon-technical users.Customer Service Strong interpersonal skills to assist and guide clients effectively.Analytical Thinking Ability to analyze technical problems and develop logicalsolutions.Troubleshooting Expertise in identifying the root cause of issues and implementingsolutions. Show less

      • Cooperate Account Manager at Lease Plan

        Nov 2024 - now

      • Sales Development Representative (SDR)

        Mar 2024 - now

      • Customer Service Technical Support

        Dec 2021 - Feb 2024

  • Licenses & Certifications