Md Badiuzzaman

Experience

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  U.S. Department of State

  Jan 2007 - May 2007

  Communication and Language Assistant

  • Worked as a Language assistant in a security program named EIC course conducted by the US department of state, bureau of diplomatic security, office of anti-terrorism assistance for Bangladesh Police Force (100 members’ police officers).• Being a communication assistant, my job there required me to interpret the training scripts and course materials in the local language. At the same time, I had to promptly convey the trainees’ feedback to the trainers in English. • Conveyed our cultural norms, social customs, values & ethics to the US trainers to help develop mutual understanding in conducting the program at ease.• Reported to the US team and our local facilitators about the training outcome in a prescribed format daily, which required continuous efforts within the team responsible for data extraction and interviewing the trainees throughout the course. • Additional duties include communication and coordination where necessary. Show less

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  U.S. Department of State

  Nov 2007 - Feb 2008

  • Worked as a communication and language assistant in a security program named CRT (Crisis Response Team), conducted by the US department of state, bureau of diplomatic security, office of anti-terrorism assistance for the Bangladesh Police Force ( 100 members’ police officers).• Being a communication and language assistant, my job there required me to interpret the training scripts and course materials to the trainees in the local language. At the same time, I had to promptly covey the trainees’ feedback to the trainers in English. • Conveyed our cultural norms, social customs, values & ethics to the US trainers to help develop mutual understanding in conducting the program at ease.• Reported to the US team and our local facilitators about the training outcome in a prescribed format daily, which required continuous efforts within the team responsible for data extraction and interviewing the trainees throughout the course. • Additional duties include communication and coordination where necessary. Show less • Worked as a communication assistant in a security program named VIP protection conducted by the US department of state, bureau of diplomatic security, office of anti-terrorism assistance for Bangladesh Police Force (50 members’ police officers).• Being a communication assistant, my job there required me to interpret the training scripts and course materials in the local language. At the same time, I had to promptly convey the trainees’ feedback to the trainers in English. • Conveyed our cultural norms, social customs, values & ethics to the US trainers to help develop mutual understanding in conducting the program at ease.• Reported to the US team and our local facilitators about the training outcome in a prescribed format daily, which required continuous efforts within the team responsible for data extraction and interviewing the trainees throughout the course. • Additional duties include communication and coordination where necessary. Show less

  • Communication and Language Assistant

    Jan 2008 - Feb 2008

  • Communications Assistant

    Nov 2007 - Dec 2007
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  Tech-BD International

  Mar 2008 - Jul 2010

  Sr. Officer, CRM Functions

  • Providing pre and post-sales services through e-mail communication and instant web communicator.• Marketing and selling products (i.e. computer accessories) through ebay.com and managed virtual product inventory database.• Updated sales database and provided the customers with order status through ERP system.• Additional duties included product replacement, money refund, technical support, product specifications and compatibility, product warranty, and the likes.

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  Avery Dennison

  Jul 2010 - Jul 2014

  • Gathering, researching and preparing communications material for internal and external clients. • Development and organization of workshops, meetings, and other events for business purposes.• Initiating, developing and maintaining contact with the clients.• Assisting the product development team in the preparation of product development.• Updating the HOD with sales reports, market information and other materials.• Achievement of overall and customer-wise sales target in line with the company’s annual operating plan.• Visiting prospective clients to gain opportunities and managing key initiatives. • Updating the customers on the status of their orders, resolving any matters about their charges and informing them of any changes.• Establishing an excellent relationship with Senior Management of customers and promoting Avery Dennison’s products, services and facilities.• Gaining insights from customer meetings on RMG industry trends, trims market and competition and sharing insights in the sales meeting.• Preparing the monthly accounts scorecard for top customers.• Proactively prepare market information, analyze market trends, competitors’ products and strategies, and take necessary actions.• Collecting annual/seasonal retailer wise forecasts to facilitate material and capacity planning.• Reporting and recording competitor activity & industry information for both Sales and Marketing.• Reporting and recording customer order projections and their business trends.• Increasing market share and developing new business from existing customers.• Identifying approaches and materializing untapped and new business opportunities.• Following up on new programs/ product development with clients.• Liaising with other departments to ensure that a quality product and service is delivered according to expectations.• Overseeing customer complaints and negotiating probable solutions promptly to retain customer satisfaction. Show less We are gathering, researching and preparing communications material for internal and external clients. • Development and organization of workshops, meetings, and other events for business purposes.• Initiating, developing and maintaining contact with the clients.• Assisting the product development team in the preparation of product development.• Updating the HOD with sales reports, market information and other materials.• Achievement of overall and customer-wise sales target in line with the company’s annual operating plan.• Visiting prospective clients to gain opportunities and managing key initiatives. • Updating the customers on the status of their orders, resolving any matters about their charges and informing them of any changes.• Establishing an excellent relationship with Senior Management of customers and promoting Avery Dennison’s products, services and facilities.• Gaining insights from customer meetings on RMG industry trends, trims market and competition and sharing insights in the sales meeting.• Preparing the monthly accounts scorecard for top customers.• Proactively prepare market information, analyse market trends, competitors’ products and strategies, and take necessary actions.• Collecting annual/seasonal retailer wise forecasts to facilitate material and capacity planning.• Reporting and recording competitor activity & industry information for both Sales and Marketing.• Reporting and recording customer order projections and their business trends.• Increasing market share and developing new business from existing customers.• Identifying approaches and materializing untapped and new business opportunities.• Following up on new programs/ product development with clients.• Liaising with other departments to ensure that a quality product and service is delivered according to expectations.• Overseeing customer complaints and negotiating probable solutions promptly to retain customer satisfaction. Show less • Maintaining Customer focus at all times and responding to customers’ inquiries/orders/complaints (through e-mails, phone) following company guidelines.• Working within agreed service levels, striving to exceed customer expectations.• Taking ownership of queries and proactively following through to resolution.• Ensuring all customers’ queries are investigated and resolved; escalating issues if appropriate to the senior management.• Maintaining a professional working relationship with internal and external customers.• Working closely with the development team, production and logistics personnel to meet customer expectations.• Providing services and managing key clients’ accounts as a part of account development and services team • Responsibility for delivering the ready and finished goods and executing the urgent production of goods, ensuring all activities associated with delivery and shows are effectively taken care of.• Acknowledging customer product orders and coordinating with functional teams to process the orders.• Providing customers with invoices for payment procedures, receiving payments in the form of LC (Letter of Credit) and SC (Sales Contract) and forwarding them to the commercial department for documentation.• Updating customers with a possible delivery schedule of goods and visiting customers once in a while to help develop a strong business relationship.• Participating in cross-functional activities with internal departments (i.e. Supply Chain, Credit Control, Sales) to achieve sales targets and retain consistent sales projections from customers.• Assessing the impact or potential impact to the business or business processes. • Participating in the meeting and discussing with the team to maintain SOP and minimize issues through MDI (Managing Daily Improvement) to become the preferred supplier for the customers. 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  • Executive, Sales & Marketing

    Apr 2014 - Jul 2014

  • Sr Officer, Sales & Marketing

    Mar 2012 - Mar 2014

  • Sr. Officer, Account Services

    Jul 2010 - Feb 2012
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  MGH Group

  Aug 2014 - Apr 2017

  Assistant Sales Manager

  Total Transportation Ltd. is a subsidiary company of MGH Group ( www.mghgroup.com). TTL covers all aspects of supply chain / 3PL / OSP / FF / NVOCC services along with customs brokerage, warehousing, trucking since 1994. The company has a presence in Bangladesh, Pakistan & India. Out of Bangladesh, TTL handles 200 + clientele from all over the world.• Business Development activist for major corridors in Europe (UK, Germany, Netherlands, Belgium, France), Mediterranean (Italy, Greece, Spain), USA, Canada, Australia, Finland, Sweden, Denmark.• Develop and maintain plan by developing strategies to retain or increase business with key accounts (existing and potentials), meet/exceed account-specific and new business budgets by product line, and manage sales leads.• Plan and conduct sales calls, including developing a sales-call plan and call specific objectives materials, conducting face-to-face calls with customers at all levels in their organizations, and following up on commitments and issues that arise during sales calls.• Prospect and develop new opportunities through various means (direct interaction, telemarketing, direct mail, personal solicitation) to qualify and develop prospects.• Work strategically with the global sales team to plan and create sales strategies and activities to increase personal and group profitability.• Assist in preparing and negotiating bids, RFQ's & quotations with customers, suppliers, and overseas agents.• Response and follow up sales Inquiries and leads using appropriate methods.• Prospect, identify and close leads to increase revenues and personal growth.• Act as an initial point of contact for all commercial customer enquiries, escalations and queries. Show less

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  ISCEA -International Supply Chain Education Alliance

  Mar 2017 - Sept 2019

  Course Facilitator

  ISCEA, The International Supply Chain Education Alliance, conducts many workshops to improve the knowledge of Manufacturing and Service industry professionals worldwide. ISCEA’s mission is to be a single source for Total Supply Chain Knowledge through Education, Certification, and Recognition. ISCEA is the developer of internationally recognised certification programs of Certified Supply Chain Manager (CSCM™), Certified Supply Chain Analyst (CSCA), Certified Lean Master (CLM™), and Certified RFID Master (RFIDSCM). ISCEA is the governing body for the Ptak Prize. 46,000 plus ISCEA online members hold mid to upper supply chain management positions in Global 2000 companies. Visit www.iscea.net/bangladesh for more information about ISCEA and CSCM™ Program.•Facilitating CSCM & CSCA participants with group discussions, study materials, relevant case studies.•Covering some of the critical aspects of essential supply chain management, including supply chain drivers and metrics, demand forecasting, sales and operational planning, cycle Inventory, safety inventory, cost leadership, responsiveness, transportation, supply chain coordination, sourcing management and the likes. Show less

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  Swiss Tex Group

  Apr 2017 - Sept 2019

  Manager, Sales and Marketing

  Swisstex Printers Ltd is a sister concern of Swisstex Group. Swisstex Printers Ltd. is a professional and direct manufacturer of all types of garment accessories. Its main products are hang tags, woven labels, printed labels, heat transfer labels, leather& PU patches, stickers, photo inlay cards/boxes and the likes. Currently, Swisstex is a nominated supplier for brands like H&M, M&S, Mango, Varner Retail, Stadium, Bench and many other global retailers.• Developing accessories business with major global brands.• Developing and penetrating accessories business in the local market.• Planning and allocating yearly budget for the sales team.• Market forecasting and feeding general market information to the supply chain team.• Analyzing the sales trend of the team to identify the growth potentials and improvement areas.• Assisting plant manager in preparing and negotiating BIDS and RFQs with the retailers.• Ensuring that team is attending growth aligning with regional and global interest.• Maintaining an internal relationship with the operation team to attain customer priorities and company interests.• Keeping an excellent relationship with business partners, local and global.• Preparing reports on team initiative, actions, and results and present to management.• Analyzing reports on business gain and loss, new business opportunity report, competitor’s activities, and retail business update and taking appropriate initiatives along with sales team. Show less

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  Kazi IT Center Ltd.

  Oct 2019 - Jul 2020

  Team Lead , Business Development

  Moving forward with more than 10 years of experience in the IT Enabled Services space, KITC has 1500+ employees across offices in Bangladesh and the US providing 24/7 services helping business owners and companies complete a wide variety of tasks such as asset management, legal services, administrative duties, ecommerce integration, reporting and research in the US banking sector and real estate industry.KITC is currently the largest US based IT Enabled Service (ITeS) Multinational Corporation (MNC) in Bangladesh and is aligned with the government’s goals of a Digital Bangladesh. We are a part of a global IT/ITeS industry that is projecting to spend USD 550 billion by the year 2020. By attracting a portion of this business into Bangladesh, not only will KITC enable Bangladesh reach its goals of 4IR sustainability, it will continue to bring in foreign currency revenue for Bangladesh.KITC nurtures and develops its talent to deliver its moto of “Ultimate Customer Service” through an entrepreneurial and fun work culture in an innovation & learning focused environment. KITC’s mission is to make Bangladesh’s IT/ITeS industry a better place to build careers and to make the lives of a million people better through modern technology. Show less

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  WebnCart

  Jul 2020 - Aug 2021

  Head Of Marketing

  WebnCart specializes in providing eCommerce solutions, particularly focused on Magento platform development, website design, and customization services. They offer tailored solutions for businesses looking to enhance their online presence, manage marketplaces, and improve customer engagement. The company delivers comprehensive services ranging from digital marketing and SEO to web development and eCommerce consulting, helping businesses optimize their online stores for growth and success.•Develop and implement offshore digital marketing strategies (SEO, PPC, WEB design, content marketing).•Lead and manage offshore marketing teams to ensure alignment with global objectives.•Drive lead generation, customer acquisition, and conversion optimization.•Analyze market trends and adjust campaigns to improve performance.•Collaborate with internal teams (sales, product development) to align marketing initiatives with business goals.•Manage and enhance WebnCart's brand presence across international markets.•Develop partnerships and manage regional marketing agencies to expand market reach.•Monitor and report on the effectiveness of marketing campaigns. Show less

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  HBL Group

  Sept 2021 - Oct 2024

  HBL Group was established in 1999, yet has a foundation extending over 50 years rooted in apparel manufacturing. HBL is headquartered in the US, with its global locations in Mainland China, Bangladesh, HK, and South America. Today, HBL Group consists of experienced professionals with a wide variety of expertise, including design, sourcing, manufacturing, and production. Over the past decade, HBL has emerged as a worldwide hang tag and apparel branding leader with experience, unparalleled customer service, and cutting-edge innovation. Show less • Overseeing the entire development process of new products and programs.• Responsible for new supplier acquisition, pricing, and negotiation.• Expand production bases and supplier networks to balance the advantages and disadvantages of production and mitigate the risks of the significant increase in product cost.• Establish long-term partnerships with 3rd party manufacturers and closely monitor their performance, such as factory compliance, material consumption, etc.• Responsible for local and regional business development and strategies.• Manage and supervise the operations team consisting of Production, QC, and logistics• Develop, in collaboration with the MD, USA, and China counterparts the AOP for HBL BD LTD.• Lead the operations team on a day-to-day basis, including managing staff performance, program evaluation, quality, and development of knowledge management tools.• Develop creative and effective working methods and ensure their effective implementation. • Ensure timely operational and development reporting, ensure internal control and good practices are upheld, monitor budget spending, and advise Managing Director on budget management.• Take responsibility for all local and international procurement.• Manage the recruitment and monitor their work to ensure quality performance. Show less • Responsible for research, planning, and implementing new programs.• Overseeing the entire development process of new products and programs of the organization.• Responsible for the demand planning phase to implementation or production. • Sourcing and purchasing materials, goods, and services. • Responsible for new supplier acquisition, pricing, and negotiation.• Expand production bases and supplier networks to balance the advantages and disadvantages of production and mitigate the risks of the significant increase in product cost.• Establish long-term partnerships with 3rd party manufacturers and closely monitor their performance, such as factory compliance, material consumption, etc.• Responsible for local and regional business development and strategies. Show less

  • Country Manager

    Sept 2023 - Oct 2024

  • Deputy Country Manager

    May 2022 - Aug 2023

  • Bangladesh R&D Manager

    Sept 2021 - Apr 2022
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  Boli Online

  Dec 2022 - May 2024

  Online English Tutor