Kenneth R. E. Coretto

Experience

• 

  Frederiksborg Amt

  Nov 2004 - Oct 2006

  Datatechnician Aprentice

  I took half of my Datatechnician study in this work space.

• 

  LN Eurocom

  Oct 2006 - Jul 2007

  Dell Support Technician

  Worked at Dells Business support for Denmark. I was chosen as the best supporter 2 times during my time at LN Eurocom

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  Speakanet A/S

  Aug 2007 - May 2008

  Support Technican

  Used to support the Gohello and Speakanet Solution, from installation to the end user experience.

• 

  At a large Danish University

  Jul 2008 - Dec 2008

  IT-Consultant - Technical Project Manager, IT-Administrator

  Project: Transition of the IT-infrastructure for a large public customer; "Networking, server, infrastructure and systems eg. HP Neoware & Safecom.Responsibilities: Operation and maintenance of Neoware “thin” clients with the editing of images, NLB, installation of DCHP with PXEBoot; Maintenance, installation, configuration, fallback and operations of Safecom Safeprint Service for the Faculty of Law;Windows System Administration: “AD 2003, DHCP, DNS, VMware, establishing new physical servers, rewiring, upgrade servers, moving virtual servers via Vmotion”. Upgrade Eva 8000.Results: As my first Technical Project Manager role, I managed in 14 days to pull all the necessary documentation to map the infrastructure and transfer it to the customer with minimal assistance from others. Show less

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  EURO-CONSULT ApS

  Jul 2008 - Aug 2016

  IT-Consultant

  Support, Operations Administrator -and Architect & Project Manager Consultant at Euro Consult ApS & ManPower A/S

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  At a large Public Authority

  Jan 2009 - Jan 2010

  IT-Consultant - Support Manager

  Project: Optimization of Change & Incident processes and 2nd level support.Responsibilities: Dispatching, coordinating and administration of smaller systems and public folders (HP ServiceCenter 6.5/7.0). Support and documentation of custom systems; Use of Altiris Deployment Console to update software packages and images to client’s computers; Ensure SLA thresholds were met; Optimization and adjustment of HP Service Manager for administrating users and groups; Testing KMS service for Windows 7 and Windows server 2008.Results: Reduced task solving time from previous 14+ days to hours instead, by analyzing the processes and redesigning the work flows for the staff. Show less

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  At one of the largest Entertainment & Publishers in the DK

  Feb 2010 - Sept 2010

  IT-Consultant - Dispatcher

  Project: Designing the Dispatcher function.Responsibilities: Backoffice 2nd and 3rd level supporter, Ensure SLA were met and problem solver; Administration of AD, print servers and domains; Prioritizing incoming assignments, updating security groups, distribution lists and mailboxes; Support of Windows XP / Windows 7, MAC OS X.6, installation of Windows 7 and MAC OS X.6, Tokens “RSA Administration” and applications (Citrix, SCCM, Altiris Deployment and Capa Installers).Results: Satisfied customer, who held a small departing ceremony on my behalf, where I received gifts from Egmont. Show less

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  At a large Game Provider

  Oct 2010 - Dec 2010

  IT-Consultant - Support

  Project: Preparation and training of 1st and 2nd level support roles.Responsibilities: SPOC, problem solver and process optimization expert in a changing environment.Results: Through structured and consequently handling the backlog containing incidents and changes, I minimized these considerably. I transferred the detail oriented, consequent mindset to the new employees, who were to handle the role afterwards.

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  At a large Public Authority

  Jan 2011 - Nov 2014

  Project: Creation and optimization of 2nd and 3rd level operative unit. Responsibilities: SCOM surveillance and optimization via SCOM 2007/2012 R2 with a SCOM specialist; Antivirus surveillance and maintenance via McAfee EPO server; Ensure compliance to Service Level Agreements; Process optimization and redesign of the operative status reporting, process activities and improvement of the collaboration across the IT organizations many departments; Operative manager of several classified systems including server administration, configurations and maintenance; Day-to-day tasks such as CRQ, INC & Problems, emergency calls, preparing new server sets, backup installations, troubleshooting of dispatched units, GPO’s, Group Memberships in a 2008 R2 and 2012 R2 server environment.Results: I overcame the resistance related to a work environment in a phase of change across the IT departments and the newly developed 3rd level support team to be the hotspot and thereby the SPOC for all IT operative related tasks – this was done in a collaboration with the entire operative team. Show less Project: Design and optimize the backup infrastructure.Responsibilities: Using Symantec / Veritas Netbackup 5.x - 7.6.0.2; Backup of major key sites and many decentralized locations; Securing data on one of the Nordic region's largest Enterprise Windows Server platforms, with stable operation and minimization in tape management and resources for replacing tapes; Optimizing backup routines in collaboration with the employees; I was primarily responsible for the day-to-day operations of the decentralized sites as well as the optimization and updating strategy of these; Ensure that Backup Policies & Restores were compliant with SLA; I was at the forefront of the internal de-duplication testing, which allows for a reduction of data of up to 99%.Results: The backup team has now reduced the number of master servers down to a clear level and has redesigned their processes as well as configurations of the entire backup infrastructure, which now requires one FTE. Although this before required 3 FTE to handle daily reactive operation, this now enables focus on proactive operations. Show less

  • Enterprise Infrastructure & Operations IT-Consultant

    Aug 2012 - Nov 2014

  • Enterprise Backup Administrator

    Jan 2011 - Nov 2014
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  One of the largest engineering companies in the DK

  Dec 2014 - Jul 2015

  Junior Operations Architect

  Project: AD migration of 8000 users & 10000 computers in a global multi Microsoft Active Directory Domain environment. Responsibilities: Structured and mind mapping based on troubleshooting on Inter Forest and External Forest trusts; GPO’s; Group Memberships; roaming profiles and other elements in the above-mentioned AD environment; Handling stakeholders in the business as well as the technical staff across the organization’s many locations on international level; Facilitating the weekly status meetings with the steering committee; Ensure anticipated downtime was within thresholds (SLA); Structuring and planning of the best possible migration process to ensure the highest possible success rate.Results: The project was handed to me with the expectation of conducting the technical design, the elements in the project, management of stakeholders and the composition of the IT organization. The scope developed from originally 6500 user objects to 8000, budgets were met, and the delivery was of highest quality. This laid the ground basis for other acquisitions/merger migration projects. Show less

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  One of the Largest Universities in DK

  Aug 2015 - Apr 2016

  Operations Architect

  Project: New AD Infrastructure and Data Consolidation.Responsibilities: The customers former Novell based solutions were not to be renegotiated, because the new IT-strategy required Microsoft based solutions. Therefore, data had to be migrated before they were forced to renegotiating the licenses. Because of the magnitude of the task, I played a vital role as architect, project manager and IT administrator.Operations Architect role: Consolidation of six institutes file data from AD and Novell; Design and implementation of network drivers via DFS and Quota; Creation and further development of synchronization scripts; Design and implementation of the GPO strategy, configuration of standard GPO’s for clients (Centralization of clients), Centralization of data, data access, and role groups; upgrading domain controllers from 2K8R2 to 2K12R2; Technical lead on AD related difficulties.Technical Project Manager role: Project plan; estimations and risk management; mapping resource demands; delegating roles and responsibilities; responsible for results and mitigation of risk; ensuring benefits; consulting in how the project could further mature.IT-Administrator role: Implementation of KMS; design and implementation of WSUS via SSL; AD Schema upgrade; design of restart window guidance; handling ransomware; Ensure SLA thresholds were compliant; configuration of domain controllers NTP; security and WMI filtration; Creation of permission, set-owner, deep remove scripts and documentation of technical solutions. Results: I upgraded the customers AD infrastructure, consolidated data, I coordinated across the institutes and ensured clients machines were controlled centrally. The customer was very satisfied with my effort, and contacts me frequently for guidance and advice. Show less

• 

  One of DK's Best Pension Companies

  Apr 2016 - Aug 2016

  IT-Operations Administrator, Application Manager

  Project: Optimization of Operations Processes.Responsibilities: The former resource had been terminated. While a suitable replacement could be found, I adapted the task of conducting the former employee’s operations.The customer was in a situation where they no longer had their key employee associated to the company. It was therefore my job to dispute its many skills as soon as possible to become, a key resource myself in the customer IT department.Job description: Application Management - 2nd level operations role with the responsibility for; releases, SPOC / Dispatch; creation, update or converting of all IT business processes connected to the IT-department; Security Hardening – correcting vulnerabilities; Implementation of Windows 10 & Office 2016, Best Practices GPO’s; Lead on implementation of NetScaler Gateway; Exchange certificates across domains (Intern PKI); Karhu Penetration tasks; Execution – SecureAware Compliance and Governance assignments, as well as daily tasks and architect tasks.Results: I managed in few months to gain knowledge of the customers’ business processes, systems and roles. I was able to assist the IT-department in the required tasks as well as handle my assigned responsibilities. The customer was very pleased and preferred to permanently employ me. Show less

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  At a huge Logistics Company

  Sept 2016 - Apr 2018

  Project: Logging & Monitoring Solution on a modernized Vessel infrastructure.Responsibilities: The customer was in a situation where they needed a resource with knowledge of satellite-based locations and had greater knowledge of infrastructure monitoring. At the same time, that resource should challenge and manage the external vendor's solution proposal to ensure that the design was the best fit for the customer's needs. The project was part of a major program whose goal was to modernize the infrastructure of approximately 600 container ships.Job description: Reassess all monitoring requirements based on an agile perspective; Identify, prioritize & document new requirements; Create maturity pyramid for the Logging & Monitoring Solution; Support stakeholders & project participants in the use of agile methods; Part of the Value Stream Mapping team at the program level; Preparation of agile project method proposals for implementation of the solution; Assist in the anchoring of VSTS in the project; Selection & testing of the Logging & Monitoring tools.Results: The cyber-attack hit the customer very hard & this unfortunately reflected the result. The role ranged from Product Owner to the advisory role. The monitoring project continued for a period of roughly 8 months to mature the requirements, design & documentation of the solution. However, with low intensity as the progress in the Vessel Modernization project was low. With the updated visions, design documents and requirements, the customer is now ready to take over the project itself. Show less Project: Logging & Monitoring Solution on a modernized Vessel infrastructure.Responsibilities: The customer was in a situation where they needed a resource with knowledge of satellite-based locations and had greater knowledge of infrastructure monitoring. At the same time, that resource should challenge and manage the external vendor's solution proposal to ensure that the design was the best fit for the customer's needs. The project was part of a major program whose goal was to modernize the infrastructure of approximately 600 container ships.Job description: Preparation and completion of monitoring requirements; Managing the Supplier Project Manager and his 6 Indian Specialists; Project reporting, planning and presentation of the solution to key stakeholders; Performance optimization of the proposed solution; Development of automation scripts related to databases, plugins and firewall rules;Change Management of managers and employees in relation to the change of their everyday lives; Preparation of a business case in relation to the value of a Configuration Management tool; Supporting the managers, coordinators and other stakeholders on a technical area level; Collaboration across time zones, cultures and languages.Results: In cooperation with the supplier's team, we managed to re-launch the project. Though when we had a reasonable foundation, the customer was exposed to a profound cyber-attack, which meant that the cooperation with the supplier had to be put on hold for a long period of time. Show less

  • Product Owner, Work Stream Lead

    Jul 2017 - Apr 2018

  • Technical Project Manager, Work Stream Lead

    Sept 2016 - Jun 2017
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  KC Consulting

  May 2018 - now

  Our primary focus areas are Design, Implementation, Transition to Operations and Optimization and Redesign of established operations processes within Microsoft related Infrastructure scenarios, Supported by Agile, DevOps, ITIL, LEAN & Prince 2 principles and methods. We offer our assistance on freelance basis & take huge pride in delivering a high value and fit for purpose solutions through an open and honest relationship with our customers. I've focused on getting up to speed within the areas of SAFE & DevOps and getting prepared for new assignments. Certifications achieved during this period:SAFe 4 Certified AgilistCertified SAFe® 4 Product Owner/Product ManagerDASA DevOps FundamentalsDASA DevOps Enable and Scale

  • Senior IT Consultant

    Sept 2016 - now

  • Looking for new assignments within Agile Project Management, DevOps Implementation or IT-ServiceMan.

    May 2018 - Jun 2018
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  At a Danish Governmental Administration

  Jul 2018 - now

  Technical Project Manager

  To be elaborated.