Reginald Stovall, MPH, CSM

Experience

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  Enterprise Holdings

  May 2012 - Aug 2014

  Business Rental Account Representative

  -Led the reactivation of large corporate accounts, resulting in improved performance and efficiency.-Developed and implemented innovative cost-effective solutions for customer support inquiries, resulting in a top 5% ranking for agent performance for 3 consecutive months.-Analyzed operational records and reports to project sales and determine profitability, contributing to the development of an effective marketing plan that increased growth.

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  UMKC Henry W. Bloch School of Management

  Jan 2015 - May 2015

  Student Assistant

  Provided administrative support to Program Manager and Executive Assistant, including data entry, research, and onboarding materials.Conducted market research and designed project roadmaps to enhance competitiveness and ensure success.Empowered teams with data-driven decisions, improving project clarity and morale.

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  Cerner Corporation

  May 2015 - Feb 2019

  Streamlined 60+ daily support requests, boosting efficiency and creating valuable reference materials for future audits and onboarding.Enhanced device security with proactive updates, minimizing downtime.Mentored new hires, promoting high performance through training and ticket management. Resolved client issues, achieving zero negative feedback during internship.Streamlined workflows, earning "Best Internship Group" for data quality and efficiency.Conducted market research, informed clients of trends, and enhanced competitive edge.This shows problem-solving, team leadership, and strategic insights, making the role attractive to recruiters.

  • Support Analyst

    Aug 2015 - Feb 2019

  • Consultant

    May 2015 - Aug 2015
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  Children's Mercy Hospital

  Aug 2015 - Dec 2015

  Environmental Health Safety Specialist

  -Managed data quality and documentation for in-home visits, ensuring accuracy and confidentiality. Provided operational support for medical data collection to the patient referrals team.-Resolved public health complaints through effective strategies and ensured top safety and health standards across all processes.-Oversaw the permitting, assessment, and remediation of facilities to comply with local and state regulations.

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  Netsmart

  Feb 2019 - Feb 2021

  Solution Support Analyst

  Spearheaded 30+ case workload daily, resolving healthcare tech issues quickly, upholding standards, and enhancing service efficiency.Collaborated with engineers to diagnose and resolve complex product issues, pioneering early resolutions for performance and design flaws.Built strong client relationships through tailored support, driving solutions based on real-world insights.

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  Advocate Aurora Health

  Sept 2021 - Feb 2022

  Transition Support Program Specialist

  Independently revamped post-hospital care for marginalized patients, connecting them with non-medical resources and services.Collaborated with universities, FQHCs, and nonprofits to secure essential patient resources.Utilized hospital databases to evaluate patient records, manage referrals, and assist discharge planning.

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  Insight Global

  Oct 2021 - Jun 2022

  Public Health Investigator

  Led COVID-19 outbreak investigations in healthcare facilities, ensuring resident and staff safety.Developed training programs on testing and vaccination for healthcare workers, enhancing care and outcomes.Collaborated with agencies and managed teams to implement initiatives that reduced transmission and saved lives.

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  The Cigna Group

  Jul 2022 - now

  Technical Support Analyst

  Exceeded customer satisfaction targets by 95% through efficient tech support and proactive problem-solving across phone, email, and chat.Enhanced product usability by collaborating with product teams and escalating complex issues.Led initiatives to improve customer experience with strategic, clear technical guidance.