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Andrew Hoy

Andrew Hoy

Home Electronics Clerk

Followers of Andrew Hoy229 followers
location of Andrew HoyRaleigh-Durham-Chapel Hill Area

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  • Timeline

  • About me

    Technical Consulting Engineer - Cloud Collaboration at Cisco

  • Education

    • Joel E Ferris High School

      2001 - 2005
      High School Diploma General

      Activities and Societies: Choir, Honor Student High School

    • College of Western Idaho

      2017 - 2018
      Business Technical Certificate Cisco Networking and Security 4.0

      Activities and Societies: SkillsUSA Member

    • Cisco Networking Academy

      2017 - 2019
      Associate of Arts and Sciences - AAS Networking and Security 4.0

      Taking the Cisco Networking and Security course from Cisco Networking Academy at my local college, College of Western Idaho.

  • Experience

    • Fred Meyer

      Sept 2006 - Jun 2016
      Home Electronics Clerk

      Keep up to date with current tech product trends to make recommendations based upon customerwants, interests and needs.Process product and back stock. Build planograms. Set daily/weekly price changes. Open/Close thedepartment.

    • AT&T

      Jun 2016 - Jul 2017
      Customer Care Representative

      Resolve customer technical issues with equipment over the phone. Dispatch technician when issuecannot be resolved.Answer calls from customers inquiring about their account, products and services, or canceling theirservices

    • Best Buy

      Jul 2017 - May 2018
      Inventory Specialist

      Receive and ship store merchandise. Receive and process freight.On-line Support Staff. Utilized Customer Online Database to complete in-store or ship to homecustomer’s purchases.

    • Cradlepoint

      May 2018 - May 2019
      Enterprise Support Network Engineer

      Tier 2 Support for Cradlepoint Networking products. Solving complex customer issues involving Cradlepoint Cellular Routers and failover devices and collaborating with internal teams when needed.

    • Cisco

      May 2019 - now
      Technical Consulting Engineer - Cloud Collaboration

      Tier 2 Technical Consulting Engineer focusing on Cloud Collaboration with a focus on Webex Meetings. Use internal resources and collaborate with internal teams in order to solve complex customer issues involving the Webex Suite of programs.

  • Licenses & Certifications

    • Windows Server Administration Fundamentals (MTA 98-365)

      Microsoft
      Feb 2018
      View certificate certificate

    • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

      Cisco
      View certificate certificate

  • Honors & Awards

    • Awarded to Andrew Hoy
      SkillsUSA Internetworking National Gold Medalist SkillsUSA June 1, 2018 Achieved First Place in Postsecondary division of Internetworking Competition. Students were tested in their Cable making, Written, Troubleshooting, End to End Configuration, and TAC skills.
    • Awarded to Andrew Hoy
      SkillsUSA Internetworking State Gold Medalist SkillsUSA April 1, 2018 First Place in Internetworking Post Secondary Division for the State of Idaho from SkillsUSA