Emma Marcuccelli

Experience

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  Ohio University

  Aug 2017 - May 2019

  Office Coordinator

  ♣ Greeted and assisted approximately 50+ students and faculty per week with a positive and friendly attitude ♣ Assisted the Director of HR with organization of student applications and resumes, delivery of printing orders and tracking of our equipment rentals♣ Reserved classrooms in online booking system for professors upon request and arranged rooms accordingly

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  Ortho Molecular Products

  May 2018 - Aug 2018

  Marketing Intern

  ♣ Collaborated with the Digital Marketing Specialist and Copywriter to assist in content creation of emails ♣ Improved loading speed of the Ortho website by decreasing size of product images via Photoshop ♣ Analyzed data from 700 respondents to a 25-question survey sent to the customer base and categorized responses by type and volume to make recommendations for upcoming website improvements

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  Vail Resorts

  May 2019 - Mar 2020

  Front Desk Coordinator

  ♣ Practiced utmost confidentiality with guest information by following disclosure policy and filing documents accurately ♣ Communicated across multiple departments to ensure guest requests and issues were handled punctually ♣ Utilized effective problem-solving skills and handled such situations in a highly professional manner

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  Elevation Hotel and Spa

  Dec 2019 - May 2020

  Front Desk Coordinator

  ♣ Scheduled 50+ appointments per week in accordance with client desires and the availability/preferences of 12 therapists♣ Ensured guest comfortability and familiarity with the spa immediately upon arrival to deliver the most enjoyable experience possible♣ Demonstrated ability to multitask efficiently by performing duties including client check-ins, scheduling appointments, arranging treatment rooms and handling phone calls

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  Lululemon

  Oct 2020 - Apr 2021

  Educator

  ♣ Provide exceptional guest experience to an average of 30+ customers per day through technical education of products, events and store offerings♣ Identify potential bottlenecks on the floor and assist accordingly to ensure smooth guest transitions ♣ Anticipate each guests unique needs and intentionally listen in order to provide a world-class experience

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  Private Neuropsychology Practice

  Feb 2021 - now

  Office Manager

  ♣ Streamline office workflow by implementing new systems such as weekly reports and organization of legal records resulting in increased productivity♣ Manage an average of 15 legal cases at a time by communicating with attorneys, drafting agreements, tracking payments and report deadlines, scheduling evaluations/meetings, and maintaining positive working relationships♣ Coordination of patient workflow including organizing confidential information, scheduling, addressing questions, and completing intake procedures Show less