Edwin Raphael

Experience

• 

  AUROTRONICS PVT LTD

  Sept 2004 - Oct 2005

  S.M.T Operator/ P.C.O Testing/ G.S.M Testing
• 

  PMSS

  Nov 2005 - Apr 2008

  Technical Support Executive

   PC hardware with accessories and client software installations and configurations. Printers and multifunctional printers. Trouble shoot the network switch/Modem/Routers/Firewall/PC/OS/Application Software’s. Trouble shoots the CCT Camera terminals, Video conferencing and Bio-metric System. Terminals. Mobile phones and internal digital phones. Scanners. Network Connectivity. Remote Control. Install operating systems, application software/hardware to ensure that the company has a standardized PC environment in place which is aligned to corporate ICT policies. Perform administrative tasks with regards to infrastructure to ensure that standards are met and predefined procedures are followed. Show less

• 

  Kohinoor Printers Pvt.Limited

  Jun 2008 - Sept 2011

  BOM Engineer

  Complete responsible for NPI. BOM uploading, release & Control Part creations for all the components in BOM Defining alternate parts for materials in BOM Linking it to BaaN Creation of AML , ASL & AVLs as per the provided data Active participation in pilot run & product transfer for mass productionIn Parallel, completely responsible for ECN/ECO management ECR receipt & acknowledgement Raise an ECO internally by creating all required data Analyze the material evaluation based on whether the ECO is cut-in or phase-in. Implement the ECO & manage the golden samples Prepare a report every month to monitor the number of ECOs Implemented Expertise in using world class Engineering Data management Systems. Define future state processes within the PLM area Assist with defining methods of assembling product configuration data from multiple sources Experienced in PLM Product Quality Management. Defines future state processes within the PLM area (such as CAD & technical order authoring, requirements management, systems engineering and project management) and creates business process models. Experience in PLM Implementation. Experience in PLM Configuration & Customization Show less

• 

  Flex

  Jan 2012 - now

  Organize, plan and direct program schedules and budgetsResponsible for tracking relevant metrics and drive action items based on results.Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.Reviews program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities.Be the key channel of communication for customers and act as escalation in the event of customer issues.Responsible for customer satisfaction reviews and corrective actions. Maintain current and develop additional business with customers.Monitor and track that project and program deliverables are met.Be responsible for maintaining excellent customer relations with both new and existing customers.Support production sites for projects, costs and other customer related matters through leadership and expertise.Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.Ability to read, analyze and interpret common scientific and technical journals, and financial reports. Ability to respond to common inquiries or complaints from customers. Ability to effectively present information to internal and external executive management. Show less Roles and Responsibilities:Report preparation on day to day activities of Team members (Like productivity, and process time calculation )Weekly report on quality and also provide the team with feedback and updates for improvementPrepare supporting site reports which includes the bi-weekly and monthly revenue and SLA's (Service Level Agreement)Attend weekly EMEA site calls to discuss on the improvement of the process and quality of the team membersPrepare bi-weekly stats for the companySet Quality Parameters for the team and discuss the same with the Quality Analysts on a monthly basisPrepare weekly and monthly roster for the teamConduct weekly team meetings to discuss any open issues and provide updatesTake Escalation calls and mails.Involved in interview panelWorked as a Team Lead since July 2014 to till handling a team of 15 membersStatus call with clients on a weekly basisTo provide process knowledge for new joiners.Involved in preparing various types of reports as per customer requirements. Show less Complete responsible for NPI. BOM uploading, release & Control Part creations for all the components in BOM Defining alternate parts for materials in BOM Linking it to BaaN Creation of AML , ASL & AVLs as per the provided data Active participation in pilot run & product transfer for mass productionIn Parallel, completely responsible for ECN/ECO management ECR receipt & acknowledgement Raise an ECO internally by creating all required data Analyze the material evaluation based on whether the ECO is cut-in or phase-in. Implement the ECO & manage the golden samples Prepare a report every month to monitor the number of ECOs Implemented Expertise in using world class Engineering Data management Systems. Define future state processes within the PLM area Assist with defining methods of assembling product configuration data from multiple sources Experienced in PLM Product Quality Management. Defines future state processes within the PLM area (such as CAD & technical order authoring, requirements management, systems engineering and project management) and creates business process models. Experience in PLM Implementation. Experience in PLM Configuration & Customization Show less

  • Manager of Operations

    Oct 2021 - now

  • Assistant Manager

    Jul 2017 - Oct 2021

  • Team Leader

    Jul 2014 - Jul 2017

  • Engineer

    Jan 2012 - Jul 2014